IQVIA
2400 Ellis Road,
Durham, 27703, NC,
United States
Durham, 27703, NC,
United States
1 919-998-2000
Professional Services
IQVIA Technographics
IQVIA Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by IQVIA and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 93000 IQVIA employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that IQVIA has purchased the following applications: Serrala FinanceSuite Accounts Payable for AP Automation in 2013, Workday HCM for Core HR in 2018, Salesforce Field Service (ex ClickSoftware) for Field Service Management in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems IQVIA is running and its propensity to invest more and deepen its relationship with Serrala , Coupa Software , Celonis GmbH or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing IQVIA revenues, which have grown to $16.31 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for IQVIA intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IQVIA Tech Stack and Enterprise Applications
IQVIA ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Serrala | Legacy | Serrala FinanceSuite Accounts Payable | AP Automation | ERP | n/a | 2013 | 2013 |
Iqvia in 2013 selected and deployed Serrala FinanceSuite Accounts Payable (AP Automation) to replace a legacy AP system. The implementation focused on accounts-payable and payment automation and was integrated with SAP for payment runs in the US and Canada, while connecting directly to corporate banking systems to enter and execute wire transfers and Latin America payments. Serrala was deployed to operate alongside existing invoice-processing technology, with Dolphin Vendor Invoice Management used for global PO and non‑PO invoice handling, and the AP team retained Concur expense helpdesk and administration responsibilities. Operational scope covered AP processing and payment execution across the US, Canada and Latin America, supporting mail distribution and day‑to‑day AP operations.
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AP Automation | ERP |
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2017 | 2017 |
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AP Automation | ERP |
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2020 | 2020 |
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ERP Financial | ERP |
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2020 | 2021 |
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Expense Management | ERP |
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2017 | 2017 |
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IQVIA HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday HCM | Core HR | HCM | n/a | 2018 | 2020 |
In 2018, IQVIA implemented Workday HCM as its Core HR platform. The deployment established a centralized Workday tenant to consolidate HR data and reporting across global HR teams, HR Business Partners, centers of excellence, business owners and executive stakeholders.
The implementation encompassed core HCM modules including Recruiting, Compensation, Talent and Performance, Payroll, and an enterprise Reporting module. The Reporting module was delivered end to end, consolidating and harmonizing approximately 2,500 reports from HCM platforms including PeopleSoft and existing Workday instances into a single IQVIA Workday environment, and introduced a template based self service approach that reduced the report inventory by approximately 500 reports while improving system performance and flexibility.
Operational coverage included support for the Talent Performance cycle, Talent Review processes, leadership development and succession analysis workflows such as HiPo and nine box ratings, and anticipation of the Manager HR and CoE user experience. Delivery and ongoing operations were coordinated with IT, Business Operations, Audit, Payroll and Finance teams, with the HRIS function handling semi annual Workday release analysis, impact assessment, and participation in the Workday Community for product change governance.
Governance and process changes focused on periodic report maintenance, report schedule optimization and report related security, plus regular audits of Workday data stores to improve data quality and completeness. Senior HRIS resources provided strategic reporting and analytics, built global HR dashboards for executive reporting, and standardized reporting templates and maintenance practices to increase scalability and reduce administrative overhead.
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Employee Engagement | HCM |
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2015 | 2015 |
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Employee Experience | HCM |
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2020 | 2020 |
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Payroll | HCM |
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2018 | 2020 |
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Recruiting Chatbot | HCM |
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2019 | 2019 |
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Recruiting, Applicant Tracking System | HCM |
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2018 | 2018 |
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Video Interviewing | HCM |
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2020 | 2020 |
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IQVIA ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Field Service (ex ClickSoftware) | Field Service Management | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017, Iqvia implemented Salesforce Field Service (ex ClickSoftware) as its Field Service Management solution. The initial deployment positioned Salesforce Field Service (ex ClickSoftware) to support service delivery and field operations across professional services engagements, aligning field scheduling and technician workflows with customer-facing processes.
Configuration centered on Field Service Lightning capabilities, with emphasis on advanced scheduling and dispatch, work order and service appointment management, and mobile technician workflows. The implementation included configuration of service resources, skill based routing, and configurable work types consistent with Field Service Management best practices, and was tuned to support service level and appointment orchestration.
Integrations explicitly incorporated Salesforce Sales Cloud to link customer, account, and opportunity data to service cases and appointments, and Communities to enable portal access for customers or field users. The solution leveraged native Salesforce connectivity to maintain synchronized service history and customer records between Salesforce Field Service (ex ClickSoftware) and Sales Cloud while exposing selected workflows through Communities.
Delivery governance followed SCRUM agile practices, with requirement development tied to a content management function and cross functional teams responsible for configuration, testing, and documentation. Staffing and operational readiness emphasized technical proficiency in Field Service Lightning, Salesforce Sales Cloud, and Communities, proven Salesforce experience, fluency in Microsoft Office applications including PowerPoint and Excel, strong communication skills, and the ability to deliver high quality work in a fast paced environment.
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IQVIA Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2014 | 2018 |
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Analytics and BI | Analytics and BI |
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2013 | 2013 |
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Analytics and BI | Analytics and BI |
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2015 | 2015 |
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Analytics and BI | Analytics and BI |
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2015 | 2015 |
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Data Warehouse | Analytics and BI |
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2017 | 2018 |
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Data Warehouse | Analytics and BI |
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2020 | 2020 |
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Data Warehouse | Analytics and BI |
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2010 | 2010 |
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Data Warehouse | Analytics and BI |
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2020 | 2020 |
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IQVIA Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Blockchain Platform | Blockchain |
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2019 | 2019 |
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IQVIA Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Online Meeting Scheduling | Collaboration |
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2014 | 2014 |
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IQVIA Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application, Web and Enterprise Search | Content Management |
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2021 | 2021 |
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Content Management | Content Management |
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2016 | 2016 |
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Contract Lifecycle Management | Content Management |
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2019 | 2019 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2017 | 2017 |
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Web Content Management | Content Management |
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2019 | 2019 |
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IQVIA CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Partner Relationship Management | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2019 | 2019 |
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Tag Management | CRM |
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2024 | 2024 |
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IQVIA EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Financial Consolidation and Close | EPM |
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2022 | 2022 |
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IQVIA PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Life Science R&D Platforms | PLM and Engineering |
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2010 | 2010 |
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IQVIA Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procure to Pay | Procurement |
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2017 | 2017 |
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Procurement | Procurement |
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2017 | 2017 |
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Sourcing | Procurement |
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2017 | 2017 |
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Supplier Relationship Management | Procurement |
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2017 | 2017 |
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IQVIA SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Configure Price Quote (CPQ) | SPM |
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2019 | 2019 |
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Configure Price Quote (CPQ) | SPM |
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2021 | 2021 |
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Incentive Compensation Management | SPM |
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2015 | 2015 |
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IQVIA TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2018 | 2018 |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Treasury Management | TRM |
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2015 | 2015 |
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IQVIA PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Robotic Process Automation | PaaS |
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2018 | 2018 |
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IQVIA IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Data Warehouse Appliance | IaaS |
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2010 | 2010 |
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IQVIA CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at IQVIA
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by IQVIA Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from IQVIA IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the IQVIA digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD IQVIA Technographics
IQVIA is a Professional Services organization based in United States,
with around 93000 employees and annual revenues of $16.31 billion.
IQVIA operates a diverse technology stack with applications such as
Serrala FinanceSuite Accounts Payable, Workday HCM and Salesforce Field Service (ex ClickSoftware),
covering areas like AP Automation, Core HR and Field Service Management.
IQVIA has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Serrala, Workday and Salesforce.
IQVIA recently adopted applications including
Tag Inspector in 2024, BlackLine Finance Controls and Automation Platform in 2022 and Cisco Webex Meetings in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of IQVIA’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates IQVIA’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete IQVIA technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.