IRCCS Ospedale San Raffaele Italy Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by IRCCS Ospedale San Raffaele Italy and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6000 IRCCS Ospedale San Raffaele Italy employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that IRCCS Ospedale San Raffaele Italy has purchased the following applications: SmartUC for PBX, VoiP and Phone Systems in 2021, Tuotempo for CRM in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems IRCCS Ospedale San Raffaele Italy is running and its propensity to invest more and deepen its relationship with Innovazionedigitale , Docplanner or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing IRCCS Ospedale San Raffaele Italy revenues, which have grown to $791.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for IRCCS Ospedale San Raffaele Italy intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Innovazionedigitale | Legacy | SmartUC | PBX, VoiP and Phone Systems | Collaboration | n/a | 2021 | 2021 |
In 2021 IRCCS Ospedale San Raffaele Italy deployed SmartUC Cloud telephony in the PBX, VoiP and Phone Systems category to modernize hospital communications and inbound call routing in Milan, Italy. The effort focused on improving availability of clinical hotlines and enhancing internal collaboration across clinical and administrative teams.
The implementation was delivered through Innovazionedigitale and uses SmartUC, with module usage inferred to include SMARTUC Voice and Contact Center modules based on project references. Configuration aligned with PBX, VoiP and Phone Systems capabilities, including cloud call control, SIP session handling, inbound call queues, skill based routing and unified messaging to support clinical hotline routing and team presence.
Operational scope concentrated on Milan sites and patient facing contact points, impacting patient services, clinical operations and internal communications workflows. Governance changes organized IT and clinical leadership around hotline routing rules, contact center queue configurations and escalation workflows, and the deployment explicitly improved availability of clinical hotlines and internal collaboration according to project notes.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Docplanner | Legacy | Tuotempo | CRM | CRM | n/a | 2023 | 2023 |
In 2023, IRCCS Ospedale San Raffaele Italy deployed Tuotempo from Docplanner as a CRM solution on its public website. Tuotempo is embedded in the hospital website to capture online bookings and to manage patient-facing appointment workflows, reflecting a web-first deployment model tied to patient access channels.
The Tuotempo deployment emphasizes core CRM capabilities such as appointment scheduling, patient contact management, and automated patient communications, consistent with common CRM functional modules for healthcare providers. Operational scope is focused on outpatient clinics and patient access points within the hospital, where the system supports business functions including scheduling, front-desk intake, and patient engagement. Governance and rollout were organized around outpatient services and patient access teams, with configuration scoped to web-based booking flows, user account management, and workflow automation for appointment lifecycle management.
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