IRIS Software
200 Metroplex Drive,Suite 300,
Edison, 8817, NJ,
United States
Edison, 8817, NJ,
United States
1 732-393-0034
Professional Services
IRIS Software Technographics
IRIS Software Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by IRIS Software and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4000 IRIS Software employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that IRIS Software has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2016, Equifax LawLogix Edge for Case Management in 2017, HappyFox Chat for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems IRIS Software is running and its propensity to invest more and deepen its relationship with Oracle , Equifax , HappyFox or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing IRIS Software revenues, which have grown to $850.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for IRIS Software intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IRIS Software Tech Stack and Enterprise Applications
IRIS Software ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2016 | 2016 |
In 2016, IRIS Software implemented Oracle NetSuite ERP as part of a multi-application transformation that included Salesforce, CPQ and Kimble. Oracle NetSuite ERP was deployed to act as the central ERP Financial platform to consolidate accounting, billing and order to cash processes across finance and commercial teams.
Implementation work prioritized product catalog and pricing configuration, package definitions and quote generation workflows, with business analysts documenting products, packages and pricing to enable automated quote creation. Functional configuration centered on invoicing and order management capabilities within Oracle NetSuite ERP, and on aligning catalog and pricing data structures to support CPQ driven quote orchestration.
Integrations were explicitly scoped to exchange opportunity and customer master data with Salesforce, to hand off configured quotes to the CPQ system, and to coordinate project and delivery data with Kimble for professional services accounting. The program operated under Agile delivery, with business analysts supporting the work stream lead by capturing requirements, mapping product data for migration from existing records to the NetSuite model, and executing business acceptance testing to validate pricing, quoting and transaction flows across sales, professional services and finance teams.
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IRIS Software ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Equifax | Legacy | Equifax LawLogix Edge | Case Management | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017 IRIS Software implemented Equifax LawLogix Edge as its Case Management platform to support in-house immigration operations. The deployment was focused on supporting USCIS site audit questionnaire submission workflows and handling 221G case processing for the company’s immigration function.
Equifax LawLogix Edge was configured with role-based case tracking, document management, and workflow automation consistent with Case Management implementations, and the project team captured detailed requirements for customization. The implementation included specification-driven configuration, a data migration effort to onboard existing immigration records, and an organized testing program leading to go-live of the Equifax LawLogix Edge environment.
Operational coverage centered on the in-house immigration team and its interactions with USCIS, with the system responsible for managing questionnaire submissions and adjudication-related case statuses. The implementation emphasized form and evidence tracking, intake workflows, and automated status routing to reflect the specific needs of 221G handling and site audit processes.
Governance and rollout were driven by the immigration function, which provided requirements, validated customization, supported data migration, executed test plans, and coordinated the production cutover. The narrative reflects a structured Case Management implementation where Equifax LawLogix Edge was instrumented to formalize immigration workflows and centralize USCIS-facing processes.
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IRIS Software AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HappyFox | Legacy | HappyFox Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, IRIS Software deployed HappyFox Chat on its website. IRIS Software is a professional services firm with about 4,000 employees and $850,000,000 in revenue, and the implementation uses HappyFox Chat in the Chatbots and Conversational AI category to provide web-based conversational engagement for external customers.
The implementation emphasizes a web chat widget and conversational flow automation, using HappyFox Chat to enable automated responses, canned reply libraries, session transcript capture, live agent escalation, and conversation analytics consistent with Chatbots and Conversational AI functional patterns. Configuration work concentrated on bot scripting and routing rules to support customer service and online lead capture workflows on public-facing site pages, with governance focused on conversational workflow configuration and web interaction management under digital engagement and support operations.
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Chatbots and Conversational AI | AI-Powered Application |
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2019 | 2019 |
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IRIS Software eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2021 | 2021 |
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IRIS Software CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2022 | 2022 |
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CRM | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Support | CRM |
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2017 | 2017 |
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Marketing Analytics, Lead Generation | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2018 | 2018 |
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IRIS Software ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2024 | 2024 |
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IRIS Software PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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IRIS Software IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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IRIS Software CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at IRIS Software
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief Financial Officer | CXO | Finance | |
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Group Financial Controller | Director | Finance | |
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Chief Financial Officer | CXO | Finance | |
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Senior HR Business Partner | Manager | HR | |
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Divisional Finance Director | Director | Finance | |
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Divisional Finance Director | Director | Finance | |
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Group Head of IT | Director | IT | |
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Chief Information Officer | CXO | IT | |
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Chief People Office | CXO | HR | |
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HR Director, Accountancy Division | Director | HR | |
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Credit Controller and Accountancy Lead | Manager | Finance | |
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Group financial controller | Director | Finance | |
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Credit Controller | Director | Finance | |
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Transactional Finance - Credit Controller | Director | Finance | |
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Vice President & Head of HR - Americas | VP | HR | |
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Human Resources Director, Immigration and Compliance | Director | HR | |
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Executive - Talent Acquisition | CXO | HR | |
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Manager - Onboarding & CRE Teams | Manager | HR | |
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Apps Being Evaluated by IRIS Software Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from IRIS Software IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the IRIS Software digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD IRIS Software Technographics
IRIS Software is a Professional Services organization based in United States,
with around 4000 employees and annual revenues of $850.0 million.
IRIS Software operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Equifax LawLogix Edge and HappyFox Chat,
covering areas like ERP Financial, Case Management and Chatbots and Conversational AI.
IRIS Software has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Equifax and HappyFox.
IRIS Software recently adopted applications including
Freshservice in 2024, Zoominfo Platform in 2022 and WooCommerce in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of IRIS Software’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates IRIS Software’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete IRIS Software technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.