Poznan, 60-166,
Poland
IT.integro Technographics
IT.integro Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by IT.integro and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 IT.integro employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
IT.integro has purchased the following applications: CodeTwo Email Signatures for Collaboration in 2021, User.com CRM for CRM in 2022, Atlassian Jira Service Desk for IT Service Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems IT.integro is running and its propensity to invest more and deepen its relationship with CodeTwo , Groupe Positive , ActiveCampaign or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing IT.integro revenues, which have grown to $30.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for IT.integro intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IT.integro Tech Stack and Enterprise Applications
IT.integro Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CodeTwo | Legacy | CodeTwo Email Signatures | Collaboration | Collaboration | n/a | 2021 | 2021 |
In 2021, IT.integro implemented CodeTwo Email Signatures as a centralized solution for corporate signature management. CodeTwo Email Signatures, categorized under Collaboration, is used to standardize email signature templates, legal disclaimers, and contact data presentation across the firm and is surfaced on their public website for consistent client-facing branding. The deployment scope covers client-facing marketing communications, sales outreach, and internal HR correspondence, aligning signature content with corporate branding and compliance needs.
Operationally the implementation leverages a centralized administration console to author, version, and assign templates by department and role using directory-sourced user attributes. Signature insertion is performed at send time to ensure dynamic fields reflect current user data, while a template approval workflow and role-based access controls govern who can create and publish signature content. This configuration links IT.integro CodeTwo Email Signatures Collaboration to the business function of enterprise email signature management and governance.
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IT.integro CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Groupe Positive | Legacy | User.com CRM | CRM | CRM | n/a | 2022 | 2022 |
In 2022 IT.integro implemented User.com CRM on its website to centralize client interactions and lead capture. The deployment focuses on embedding User.com CRM into web touchpoints to funnel inquiries and contact data into a single CRM instance supporting sales and marketing workflows.
The User.com CRM configuration emphasizes contact management, web form and event-based lead capture, activity tracking, and basic pipeline management consistent with CRM functional expectations. Configuration work included mapping website forms to CRM fields, enabling engagement tracking from site visits, and establishing email and task workflows to support sales follow up and marketing nurture sequences.
Operational coverage centers on sales and marketing teams within IT.integro, with the CRM acting as the primary system for inbound lead routing and customer engagement records. Governance changes accompanied the rollout to standardize lead qualification and handoff processes, and the implementation was executed as a website-integrated CRM solution rather than a point tool, aligning Web, sales, and marketing touchpoints through User.com CRM.
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Marketing Automation | CRM |
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2022 | 2022 |
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Tag Management | CRM |
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2018 | 2018 |
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IT.integro ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atlassian | Legacy | Atlassian Jira Service Desk | IT Service Management | ITSM | n/a | 2018 | 2018 |
In 2018, IT.integro implemented Atlassian Jira Service Desk for IT Service Management. The deployment places Atlassian Jira Service Desk on the company website to serve as a customer-facing service portal for incident reporting and request intake.
Configuration emphasized core IT Service Management capabilities, including ticketing, defined request types and a service catalog, SLA definitions, workflow orchestration, automation rules and a searchable knowledge base for self-service. Agents and queues were configured to support routing and priority handling, and role-based permissions were applied for support staff and managers.
The instance is operated as a web-embedded portal available to external customers and internal support teams across Poland, supporting IT support and professional services delivery functions. Integrations documented in the available source are limited to the website intake channel, with no additional named enterprise system integrations specified.
Governance was organized under IT and service managers who controlled request types, SLA policies and workflow transitions, and who managed ongoing configuration of automation and knowledge content. The implementation positions IT.integro Atlassian Jira Service Desk as the primary IT Service Management surface for customer-facing support on its website.
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IT.integro IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at IT.integro
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Apps Being Evaluated by IT.integro Executives
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