Shreveport, 71129, LA,
United States
Ivan Smith Furniture Technographics
Ivan Smith Furniture Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Ivan Smith Furniture and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 700 Ivan Smith Furniture employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Ivan Smith Furniture has purchased the following applications: Microsoft 365 for Collaboration in 2021, Comm100 for Customer Engagement in 2019, GoDaddy for Application Hosting and Computing Services in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Ivan Smith Furniture is running and its propensity to invest more and deepen its relationship with Microsoft , GoDaddy , Comm100 Network Corporation or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Ivan Smith Furniture revenues, which have grown to $150.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ivan Smith Furniture intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Ivan Smith Furniture Tech Stack and Enterprise Applications
Ivan Smith Furniture Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2021 | 2021 |
In 2021, Ivan Smith Furniture implemented Microsoft 365 to support Collaboration across the company. The deployment was provisioned for approximately 700 employees and is also observable on the company website, indicating active cloud-hosted Microsoft 365 services for corporate communications and public-facing integrations.
The Microsoft 365 implementation centers on core Collaboration capabilities including Exchange Online for email, Microsoft Teams for messaging and meetings, SharePoint Online for intranet and document collaboration, OneDrive for personal file storage, and Office desktop and web applications for productivity. Configuration and rollout emphasized centralized cloud identity and access management, role-based provisioning, and phased user onboarding to align collaboration workflows with retail business functions such as sales operations and corporate administration. The implementation uses SharePoint sites and Teams channels to structure departmental content and cross-functional coordination while OneDrive synchronization supports distributed staff access to documents.
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Collaboration | Collaboration |
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2018 | 2018 |
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Ivan Smith Furniture CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Comm100 Network Corporation | Legacy | Comm100 | Customer Engagement | CRM | n/a | 2019 | 2019 |
In 2019 Ivan Smith Furniture implemented Comm100 on its website. The deployment uses Comm100 as a Customer Engagement application to centralize web chat and digital customer interactions for online shoppers and service agents.
The Comm100 implementation is focused on customer facing web chat capabilities, including a persistent chat widget, live agent sessions, canned responses and chatbot driven first touch. Configuration emphasizes session routing to customer service and ecommerce teams, visitor monitoring and session transfer workflows to support order inquiries and product support. Administrative controls and role based access were configured for agents and supervisors to manage conversations, transcripts and chat histories.
Operational scope is the ivansmith.com website, where Comm100 handles inbound chat traffic and supports ticket creation for follow up. Governance covers agent workflow definitions, chat handling protocols and phased rollouts across customer service shifts to ensure continuous coverage. Comm100 serves as the primary Customer Engagement surface on the website, streamlining digital interactions between customers and Ivan Smith Furniture service teams.
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Customer Engagement | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Ivan Smith Furniture IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| GoDaddy | Legacy | GoDaddy | Application Hosting and Computing Services | IaaS | n/a | 2016 | 2016 |
In 2016, Ivan Smith Furniture implemented GoDaddy for Application Hosting and Computing Services to host its customer-facing website and e-commerce storefront. The GoDaddy deployment functions as the primary web hosting and domain management layer for Ivan Smith Furniture, providing infrastructure for public site content and online product catalogs.
The implementation leverages GoDaddy web hosting capabilities typical of Application Hosting and Computing Services, including domain name system management and hosted site serving, aligned with retail website operations. Deployment architecture is anchored on a hosted provider model supporting the company website and online sales channels, with operational scope focused on customer-facing digital storefronts rather than internal ERP or HR systems.
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2004 | 2004 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Ivan Smith Furniture
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Apps Being Evaluated by Ivan Smith Furniture Executives
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