Izmit, 41100,
Turkey
Izgaz Turkey Technographics
Izgaz Turkey Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Izgaz Turkey and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 Izgaz Turkey employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Izgaz Turkey has purchased the following applications: Infoset Chatbot for Chatbots and Conversational AI in 2020, Microsoft 365 for Collaboration in 2022, Progress Sitefinity for Content Management in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Izgaz Turkey is running and its propensity to invest more and deepen its relationship with Infoset , Microsoft , Progress Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Izgaz Turkey revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Izgaz Turkey intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Izgaz Turkey Tech Stack and Enterprise Applications
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infoset | Legacy | Infoset Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020 Izgaz Turkey deployed Infoset Chatbot to improve customer support accessibility and responsiveness across call center and web channels in Turkey. The Infoset Chatbot deployment used Infoset's platform and live-chat capabilities to support customer service workflows, routing inbound queries from the web chat widget and call center touchpoints into conversational handling and agent escalation. This placed Infoset Chatbot squarely within Izgaz Turkey's customer service function and aligned the project with Chatbots and Conversational AI use cases for conversational routing, self-service, and assisted service.
Modules and configuration are inferred from vendor documentation and testimonials, indicating use of a web chat widget, automated conversational flows, and live agent takeover to manage customer inquiries and account support across the companys service channels. Integrations linked the Infoset Chatbot platform to call center workflows and the customer-facing web channel, enabling conversational handoffs between automated bot flows and live agents. Vendor testimonials credited increased service levels after the deployment, and governance for the rollout appears focused on customer service operations with phased activation across web and call center channels.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2022 | 2022 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Progress Software | Legacy | Progress Sitefinity | Content Management | Content Management | n/a | 2016 | 2016 |
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Web Content Management | Content Management |
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2016 | 2016 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Support | CRM |
|
2022 | 2022 |
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Tag Management | CRM |
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2023 | 2023 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Content Delivery Network | IaaS |
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2024 | 2024 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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Domain Name System (DNS) | IaaS |
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2016 | 2016 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2024 | 2024 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2021 | 2021 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2021 | 2021 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2024 | 2024 |
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IT Decision Makers and Key Stakeholders at Izgaz Turkey
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Izgaz Turkey Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||