Mollymook Beach, 2539, NSW,
Australia
J.E Barclay & N.B Richards Technographics
J.E Barclay & N.B Richards Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by J.E Barclay & N.B Richards and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3 J.E Barclay & N.B Richards employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that J.E Barclay & N.B Richards has purchased the following applications: ImageQuix (ex Studio Ninja) for Studio Management in 2020, FullStory for Customer Experience in 2022, New Relic APM for Application Performance Management in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems J.E Barclay & N.B Richards is running and its propensity to invest more and deepen its relationship with ImageQuix , FullStory , New Relic or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing J.E Barclay & N.B Richards revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for J.E Barclay & N.B Richards intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
J.E Barclay & N.B Richards Tech Stack and Enterprise Applications
J.E Barclay & N.B Richards ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ImageQuix | Legacy | ImageQuix (ex Studio Ninja) | Studio Management | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020, J.E Barclay & N.B Richards implemented ImageQuix (ex Studio Ninja) for Studio Management. The two-person Australian leisure and hospitality business embedded ImageQuix on their public website to capture client bookings and manage session scheduling, creating a direct client-facing booking flow and intake process through the site.
Configuration concentrated on Studio Management capabilities typical for small studios, including online appointment scheduling, client CRM records, automated client communications, digital gallery delivery and invoicing workflows. Operational ownership is confined to the proprietors, with site-level booking, client communication and order fulfillment processes governed by the owners rather than a formal IT function, and ImageQuix (ex Studio Ninja) serving as the central application for those business functions.
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J.E Barclay & N.B Richards CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FullStory | Legacy | FullStory | Customer Experience | CRM | n/a | 2022 | 2022 |
In 2022, J.E Barclay & N.B Richards deployed FullStory on their website. The deployment designates FullStory as the Customer Experience solution for heartandthesea.com, capturing user sessions and interaction data on customer-facing pages. FullStory is implemented as a client-side instrument to collect session replay, event-level analytics, and behavioral traces across the site.
The implementation emphasizes session replay, heatmaps, event tracking, and basic funnel analysis to inform website usability and customer support workflows. Governance and configuration are managed by the small, three-person team, who set capture rules, privacy filters, and event definitions inside FullStory to triage UX issues and prioritize site changes. This arrangement positions J.E Barclay & N.B Richards FullStory Customer Experience instrumentation to support rapid feedback loops between site behavior analytics and operational decisions.
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J.E Barclay & N.B Richards ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| New Relic | Legacy | New Relic APM | Application Performance Management | ITSM | n/a | 2022 | 2022 |
In 2022, J.E Barclay & N.B Richards implemented New Relic APM on their website https://www.heartandthesea.com/. New Relic APM serves as the company Application Performance Management solution, instrumenting server side transactions and front end browser activity for the public site.
The deployment emphasizes standard Application Performance Management capabilities, including application performance monitoring, real user monitoring, distributed transaction tracing, error analytics, custom dashboards, and alerting policies to detect slow transactions and exceptions. Configuration appears focused on surfacing latency and error patterns across web requests and background processes, with dashboards used to consolidate telemetry for rapid diagnosis.
Operational coverage is scoped to the Heart and The Sea public website and supports web operations and customer experience functions within the leisure and hospitality business. Governance is lightweight and operationally centered, with site operators using New Relic APM dashboards and alert rules to triage incidents and drive routine incident response and remediation workflows.
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J.E Barclay & N.B Richards IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Delivery Network | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at J.E Barclay & N.B Richards
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Apps Being Evaluated by J.E Barclay & N.B Richards Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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