Jack in the Box Inc.
9357 Spectrum Center Boulevard,
San Diego, 92123, CA,
United States
San Diego, 92123, CA,
United States
1 607-337-2265
Retail
Jack in the Box Inc. Technographics
Jack in the Box Inc. Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Jack in the Box Inc. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2605 Jack in the Box Inc. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Jack in the Box Inc. has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2011, UKG Pro HCM (ex UltiPro HCM) for Core HR in 2016, Salesforce Heroku for Apps Development in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Jack in the Box Inc. is running and its propensity to invest more and deepen its relationship with Oracle , UKG , Mitratech or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Jack in the Box Inc. revenues, which have grown to $1.14 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Jack in the Box Inc. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Jack in the Box Inc. Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP Financial Management | n/a | 2011 | 2011 |
In 2011, Jack in the Box Inc. implemented Oracle E-Business Suite to address core ERP Financial requirements, deploying Oracle E-Business Suite R12 Accounts Payable to support high volume invoice processing. The deployment explicitly targeted PO matching and non PO invoice workflows, including Inventory PO invoices processed through the Oracle R12 AP system.
Configuration focused on the Oracle R12 AP module, with implementation of PO matching rules, invoice tolerances, and three way match logic common to ERP Financial invoice automation. AP payment scheduling and invoice validation workflows were configured to handle mixed volumes of PO and non PO invoices and to route Inventory PO invoices into payable processing.
Operational integration aligned Accounts Payable with Purchasing and Inventory functional flows within Oracle E-Business Suite, enabling receipt linkage for Inventory PO invoices and PO based matching across procurement and inventory costing processes. The implementation covered finance domain workflows including Accounts Payable, Procurement and Inventory accounting, centralizing invoice lifecycle control within the Oracle E-Business Suite environment.
Governance emphasized standardized AP processing and approval routing, exception handling for PO matching breaks, and invoice validation controls to support sustained high volume processing. Rollout and process design focused on consistent invoicing procedures and controls across finance teams without referencing any external implementation partner.
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Expense Management | ERP Financial Management |
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2015 | 2015 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Pro HCM (ex UltiPro HCM) | Core HR | HCM | n/a | 2016 | 2016 |
In 2016 Jack in the Box Inc. implemented UKG Pro HCM (ex UltiPro HCM) to centralize Core HR functions and standardize payroll and timekeeping for its approximately 2,605 employees. The deployment positioned UKG Pro HCM as the primary HRIS for payroll processing, time and attendance validation, and workforce compliance across multiple state jurisdictions where the company expanded operations. UKG Pro HCM was configured to support bi-weekly payroll cycles and to host HR master data used by downstream financial and cash management processes.
The implementation emphasized functional modules consistent with Core HR use cases, including payroll processing, timekeeping auditing, PTO and severance liability tracking, and W-2 and period end reporting. Configuration work included labor law updates by state, audit-ready payroll controls, and setup of reconciliation workflows for payroll accruals and bank payroll. The system also served as the basis for training and knowledge transfer, with designated payroll backups and alternate processors to ensure continuity of bi-weekly payroll operations.
UKG Pro HCM integrated with the broader payments and finance ecosystem as part of routine operations, with documented data flows into accounts payable and general ledger interfaces. Interfaces and operational touchpoints explicitly referenced during implementation activities included the iExpense module and Egencia managed within Oracle, bank file processing to Bank of America systems such as BofA Works and BofA CashPro, ACH and positive pay channels, and upstream inputs used for cash management and escheatment processing. Data exchange and troubleshooting workflows leveraged SQL, FTP, and scripted extracts to reconcile payroll outputs against bank files and AP inputs.
Governance and process controls were built into the rollout, with standard operating procedures, SOX controls, periodic audits, and formal reconciliation routines for bank payroll, payroll accruals, PTO liability, and card accounts. The program included responsibility assignments for systems expert support, end-to-end testing, release activities, and monitoring of payroll interfaces to surface issues before payment cycles. Ongoing compliance activities incorporated research and reporting for government filings, responses to internal and external audit requests, and continuous maintenance of system procedures and documentation.
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Recruiting, Applicant Tracking System | HCM |
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2016 | 2016 |
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Workforce Scheduling | HCM |
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2019 | 2019 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Heroku | Apps Development | PaaS | n/a | 2021 | 2021 |
In 2021, Jack in the Box Inc. deployed Salesforce Heroku. The Salesforce Heroku implementation, classified under Apps Development, is used on their website to host customer facing application components and runtime services.
The implementation leverages platform application runtime capabilities to serve web processes and API endpoints, and uses managed data services and add ons typical of Apps Development platforms for session state and persistence. Build and deployment workflows are implemented to push web application code into the Heroku runtime, enabling standardized application packaging and automated release promotion.
Operationally the Salesforce Heroku layer functions as the hosting and application tier for public website experiences and supporting APIs, integrating with standard web infrastructure such as DNS, SSL termination, and content delivery mechanisms. Ownership and day to day operations are aligned with digital engineering and web operations teams, providing a centralized runtime for site instrumentation and feature delivery.
Governance follows platform style controls with separate environments for development and production and CI CD driven deployments to manage releases and rollbacks. The deployment emphasizes platform provisioning, runtime scaling, and application lifecycle management consistent with Apps Development use cases.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Jack in the Box Inc.
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Apps Being Evaluated by Jack in the Box Inc. Executives
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FAQ - APPS RUN THE WORLD Jack in the Box Inc. Technographics
Jack in the Box Inc. is a Retail organization based in United States,
with around 2605 employees and annual revenues of $1.14 billion.
Jack in the Box Inc. operates a diverse technology stack with applications such as
Oracle E-Business Suite, UKG Pro HCM (ex UltiPro HCM) and Salesforce Heroku,
covering areas like ERP Financial, Core HR and Apps Development.
Jack in the Box Inc. has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, UKG and Salesforce.
Jack in the Box Inc. recently adopted applications including
Salesforce Heroku in 2021, Altametrics Scheduler in 2019 and Amazon CloudFront in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Jack in the Box Inc.’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Jack in the Box Inc.’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Jack in the Box Inc. technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.