Perth, 6000, WA,
Australia
Jackson McDonald Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Jackson McDonald and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 Jackson McDonald employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Jackson McDonald has purchased the following applications: Access MicrOpay (ex Sage MicrOpay) for Payroll in 2012, Thomson Reuters Elite 3E for Legal Practice Management in 2014, Thomson Reuters HighQ for Collaboration in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Jackson McDonald is running and its propensity to invest more and deepen its relationship with The Access Group , Thomson Reuters Elite , iManage or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Jackson McDonald revenues, which have grown to $53.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Jackson McDonald intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| The Access Group | Legacy | Access MicrOpay (ex Sage MicrOpay) | Payroll | HCM | n/a | 2012 | 2012 |
In 2012, Jackson McDonald implemented Access MicrOpay (ex Sage MicrOpay) for Payroll, deploying the application to support payroll operations for its 200-employee professional services firm in Australia. The initial deployment focused on establishing a centralized payroll processing layer to service HR and finance functions across the firm.
Access MicrOpay was configured to deliver core Payroll capabilities, including pay run automation, tax and superannuation compliance, leave and entitlements management, and payroll reporting. Configuration work emphasized payroll calendars, award interpretation rules and scheduled pay runs, aligning the application configuration with standard payroll operational workflows.
The implementation was executed in an environment that also included Elite Practice Management Systems, Metastorm Workflow, iManage WorkSite Document Management System, and Citrix Remote Desktop, and implementation activity addressed interoperability and stability across these components. Work included remediation of integration points and support for remote payroll administration to ensure reliable operations alongside document management and practice management systems.
Governance changes established clearer payroll ownership between HR and finance and standardized payroll workflows and scheduling. The program reported resolution of about 95% of complex IT application issues affecting Sage MicrOpay Payroll and related systems, reducing ongoing incident volume and stabilizing payroll operations.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Thomson Reuters Elite | Legacy | Thomson Reuters Elite 3E | Legal Practice Management | ERP Services and Operations | n/a | 2014 | 2014 |
In 2014, Jackson McDonald implemented Thomson Reuters Elite 3E for Legal Practice Management. The initiative focused on aligning the application with the firm’s practice and finance workflows through a formal review of existing Elite Enterprise processes and utilisation, with configuration attention on matter management, time capture, billing workflows and financial controls consistent with Legal Practice Management functionality. The Thomson Reuters Elite 3E implementation was positioned to support the firm’s Australia operations and internal legal operations and finance teams at a 200-person professional services firm.
The engagement emphasized governance and process rationalization, documenting utilisation patterns of Elite Enterprise processes and recommending configuration and role-based workflow adjustments for practice managers and fee earners. Functional scope centered on practice management and billing operations, standardizing timekeeping and billing workflows while embedding controls for fiduciary and financial processing typical of Legal Practice Management applications. Implementation details did not list additional system integrators or external integrations, the narrative centers on configuration, utilisation review, and governance changes to improve system adoption.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Thomson Reuters Elite | Legacy | Thomson Reuters HighQ | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, Jackson McDonald deployed Thomson Reuters HighQ as a Collaboration solution embedded on its public website to support client engagement and secure content delivery. Jackson McDonald is a professional services firm in Australia with approximately 200 employees, and the Thomson Reuters HighQ deployment is positioned to serve client-facing teams and knowledge management across the firm.
The implementation leverages Collaboration capabilities common to the HighQ platform, including secure document sharing, client portals, collaborative workspaces, and permissioned content publishing for external users. Configuration patterns for this deployment emphasize web embedding and access controls tied to client services and practice groups, with governance focused on external user provisioning and content permissioning consistent with professional services workflows.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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|
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Document Management | Content Management |
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2012 | 2012 |
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Document Management | Content Management |
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2012 | 2012 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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