Oakville, L6L 0G1, ON,
Canada
Javelin Technologies Technographics
Javelin Technologies Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Javelin Technologies and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 300 Javelin Technologies employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Javelin Technologies has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2011, LiveChat for Chatbots and Conversational AI in 2020, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Javelin Technologies is running and its propensity to invest more and deepen its relationship with Oracle , LiveChat, Inc. , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Javelin Technologies revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Javelin Technologies intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Javelin Technologies Tech Stack and Enterprise Applications
Javelin Technologies ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2011 | 2011 |
In 2011, Javelin Technologies implemented Oracle NetSuite ERP as its primary finance and accounting platform, adopting a cloud-native architecture aligned with the ERP Financial category. The deployment served the Canadian education services organization with roughly 300 employees and centralized transactional finance workloads under a single vendor application.
Oracle NetSuite ERP was configured to support core financial modules including general ledger, accounts payable, accounts receivable, fixed assets, cash management, and consolidated financial reporting. The implementation emphasized automation of month-end close sequences, invoice processing workflows, and procurement-to-pay orchestration, with configuration of a standardized chart of accounts and multi-entity financial consolidation capabilities expected for ERP Financial systems.
Operational coverage focused on finance, accounting, and procurement functions across the company, with role-based access controls and configuration governance to manage financial controls and auditability. Governance measures included formalized change-control for system configurations, structured month-end and revenue recognition procedures, and a phased rollout with end-user training to embed standardized financial processes into the organization.
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Javelin Technologies AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Javelin Technologies implemented LiveChat as an on-site conversation layer, deploying LiveChat to support website customer engagement under the Chatbots and Conversational AI category. Javelin Technologies implemented LiveChat in 2020 to provide customer support and admissions assistance through an embedded web chat interface on its corporate website.
The LiveChat deployment centers on a web-embedded chat widget and agent console, configured with templated responses, routing rules, and session handoff processes. Configuration work emphasized chat queue management, skill-based routing aligned to support and admissions, and a set of canned messages to standardize first responses and qualification flows. The deployment uses standard Chatbots and Conversational AI functional terminology such as agent workspace, chat transcripts, and automated greeting triggers.
Operational coverage for LiveChat is focused on customer support and admissions teams within Javelin Technologies, with the chat interface exposed on the public website for prospects and students in Canada. The implementation maps chat channels to internal support workflows, enabling agents to handle inbound website conversations and to escalate complex inquiries through established internal processes. Usage is scoped to web customer engagement rather than internal collaboration channels.
Governance centered on agent onboarding, response template governance, and defined escalation and monitoring processes, with periodic reviews of routing rules and canned response libraries. Rollout was organized around agent training on the LiveChat console and operationalizing peak-hour staffing for website chat coverage. LiveChat is thus positioned at Javelin Technologies as the primary Chatbots and Conversational AI tool for website-based customer support and admissions activities.
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Javelin Technologies Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Javelin Technologies implemented Microsoft 365 as its Collaboration platform. The company’s public site signals active Microsoft 365 usage, and the deployment targeted the 300-employee education organization operating in Canada to centralize collaborative productivity and communications.
The implementation centered on standard Microsoft 365 components, including Exchange Online for corporate email, SharePoint Online for intranet and document management, Microsoft Teams for real-time collaboration, OneDrive for endpoint file sync, and Office productivity applications. Tenant configuration and service provisioning used built-in identity and access management, Microsoft 365 license assignment, mailbox and site structures, and collaboration site templates to support document workflows and team communications across departments.
Governance covered tenant-level policy configuration, user provisioning workflows, and security baseline controls managed by IT to support administrative, instructional, and student-facing business functions. The Microsoft 365 deployment served as Javelin Technologies Microsoft 365 Collaboration backbone for organization-wide collaboration and external web presence integration through the company website.
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Collaboration | Collaboration |
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2020 | 2020 |
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Javelin Technologies Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2018 | 2018 |
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Javelin Technologies CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Account Based Marketing | CRM |
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2023 | 2023 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Javelin Technologies IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Javelin Technologies
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| Managing Director | Director | Finance | ||||
| Marketing Manager | Manager | Marketing | ||||
| Managing Director | Director | Finance |
Apps Being Evaluated by Javelin Technologies Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||