Jax Federal Credit Union
562 Park St,
Jacksonville, 32204, FL,
United States
Jacksonville, 32204, FL,
United States
1 904-475-8000
Banking and Financial Services
Jax Federal Credit Union Technographics
Jax Federal Credit Union Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Jax Federal Credit Union and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 80 Jax Federal Credit Union employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Jax Federal Credit Union has purchased the following applications: NetTeller for Payment Processing in 2016, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2011, Microsoft 365 for Collaboration in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Jax Federal Credit Union is running and its propensity to invest more and deepen its relationship with Paysafe , Jack Henry & Associates , LivePerson or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Jax Federal Credit Union revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Jax Federal Credit Union intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Jax Federal Credit Union Tech Stack and Enterprise Applications
Jax Federal Credit Union ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Paysafe | Legacy | NetTeller | Payment Processing | ERP | n/a | 2016 | 2016 |
In 2016, Jax Federal Credit Union implemented NetTeller for Payment Processing on its public website. The deployment positioned NetTeller as the primary online payment gateway for member-facing payment acceptance, routing card and ACH authorizations through the product's transaction processing layer. This implementation centralizes web-based payment capture and authentication within the website checkout and bill pay user journeys.
NetTeller was configured to deliver core Payment Processing capabilities typical for the category, including payment gateway services, tokenization for card data minimization, authorization and settlement workflows, and reporting for reconciliation. Operational coverage focused on member services and financial operations teams that manage payment posting and reconciliation, with the application operating at the web interface layer to capture transactions from members. Governance emphasized configuration controls, transaction logging, and role based access controls to limit administrative change and preserve audit trails.
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Payment Processing | ERP |
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2018 | 2018 |
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Jax Federal Credit Union AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2011 | 2011 |
In 2011, Jax Federal Credit Union deployed LivePerson Conversational Cloud. Jax Federal Credit Union uses LivePerson Conversational Cloud, a Chatbots and Conversational AI application, on its website to support digital member engagement and customer service.
The deployment is delivered as a web embedded, cloud hosted conversational layer that provides automated messaging, real time chat routing, intent handling, and escalation to human agents, reflecting standard Chatbots and Conversational AI functional modules. Functional configuration includes conversational workflows, scripted message flows, and agent transfer capabilities aligned to member service use cases. Operational coverage is focused on digital channels and member services for the credit union, sized to an organization of approximately 80 employees. Governance and operational responsibilities center on content management for compliant member communications, conversational flow maintenance, and defined handoff procedures between automated conversations and live agents.
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Jax Federal Credit Union Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, Jax Federal Credit Union deployed Microsoft 365 to support Collaboration across its staff and member facing channels. Publicly observed site metadata indicates Microsoft 365 is actively used on their website. The deployment was scoped for an 80 employee financial cooperative to centralize email and team collaboration alongside member communications.
Microsoft 365 was implemented as a cloud SaaS tenant providing core Collaboration capabilities including Exchange Online email, SharePoint Online document management, OneDrive file sync, Microsoft Teams communication, and the Office applications. The architecture aligns with a cloud first Collaboration model, with identity and access control managed through Azure Active Directory and tenant level administrative controls. Operational coverage centers on internal staff collaboration and member communications tied to the public site, with governance focused on account provisioning, role based access, and data classification to meet banking and financial services requirements.
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Jax Federal Credit Union Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application, Web and Enterprise Search | Content Management |
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2019 | 2019 |
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Digital Signing | Content Management |
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2022 | 2022 |
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Jax Federal Credit Union CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Jax Federal Credit Union IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2011 | 2011 |
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SD-WAN | IaaS |
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2018 | 2018 |
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Jax Federal Credit Union CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Jax Federal Credit Union
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Jax Federal Credit Union Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Jax Federal Credit Union IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Jax Federal Credit Union digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD Jax Federal Credit Union Technographics
Jax Federal Credit Union is a Banking and Financial Services organization based in United States,
with around 80 employees and annual revenues of $10.0 million.
Jax Federal Credit Union operates a diverse technology stack with applications such as
NetTeller, LivePerson Conversational Cloud and Microsoft 365,
covering areas like Payment Processing, Chatbots and Conversational AI and Collaboration.
Jax Federal Credit Union has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Paysafe, LivePerson and Microsoft.
Jax Federal Credit Union recently adopted applications including
DocuSign eSignature in 2022, Adobe Marketo in 2021 and Alpine SG GatherUp in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Jax Federal Credit Union’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Jax Federal Credit Union’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Jax Federal Credit Union technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.