Jazz
577-B Satiana Road, D Ground Block B People's Colony No 1,
Faisalabad, 38000,
Pakistan
Faisalabad, 38000,
Pakistan
92 021 111 300 300
Communications
Jazz Technographics
Jazz Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Jazz and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3000 Jazz employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Jazz has purchased the following applications: Zoom for Audio Video and Web Conferencing in 2021, DocuSign eSignature for Digital Signing in 2021, EVAM Marketing for Customer Engagement in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Jazz is running and its propensity to invest more and deepen its relationship with Zoom Video Communications , Microsoft , Facebook or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Jazz revenues, which have grown to $750.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Jazz intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Jazz Tech Stack and Enterprise Applications
Jazz Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
In 2021, Jazz implemented Zoom for Audio Video and Web Conferencing. The implementation is visible on the Jazz corporate website, indicating an embedded Zoom meeting and webinar capability to connect external users and site visitors directly through the company web presence.
The deployment centers on core Audio Video and Web Conferencing functionality, including real-time audio and video sessions, webinar-style broadcasts, and browser-based join experiences. Configuration emphasis is on account-level meeting settings, host controls, and scheduling workflows that align with standard conferencing operations to support customer-facing engagements and internal collaboration.
Operational ownership is oriented toward web channel operations and IT, with business function impact across customer support, marketing, and corporate communications because of the site integration. Governance attention for the Zoom application focuses on access control, meeting policy enforcement, and moderation processes for public-facing sessions, establishing Zoom as the primary conferencing layer on Jazz's website.
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Collaboration | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Jazz Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DocuSign | Legacy | DocuSign eSignature | Digital Signing | Content Management | n/a | 2021 | 2021 |
In 2021, Jazz implemented DocuSign eSignature as a Digital Signature on their public website, deploying the DocuSign eSignature application to enable electronic signing for customer-facing document flows. The implementation places DocuSign eSignature squarely in the Digital Signing category and is focused on web-embedded signature capture rather than purely offline or email-only signing experiences.
The deployment uses standard DocuSign eSignature capabilities, including template-driven envelopes, embedded signing sessions, authentication options for signers, and full audit trail and certificate generation to preserve signature provenance. Configuration emphasis was on document templates and envelope lifecycle management to support repeatable commercial and customer onboarding transactions, with automation around envelope creation and recipient routing.
Technically the rollout leverages DocuSign eSignature’s API surface to embed signing into the website and to surface signed documents back to internal processes, using webhook style notifications and envelope status callbacks to trigger downstream document handling. The implementation scope is customer-facing web flows and associated back-office processing, affecting sales, legal acceptance, and customer service functions through a centralized signature capture point.
Governance practices instituted include template approval controls, role based access for envelope creation and administrative auditing, and retention of DocuSign native audit logs to support compliance reviews. Operationally the approach prioritized consistent signing workflows, controlled template libraries, and documented signer authentication settings to limit variance across web signature scenarios.
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Web Content Management | Content Management |
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2019 | 2019 |
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Jazz CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| EVAM | Legacy | EVAM Marketing | Customer Engagement | CRM | n/a | 2024 | 2024 |
In 2024, Jazz implemented EVAM Marketing and launched PartnerUp, a self service data monetization marketing platform. The deployment targeted telecom marketing use cases in Pakistan and aimed to monetize telecom data while enabling partners with real time campaign tools, categorized under Customer Engagement.
The implementation centered on Evam’s PartnerUp data monetization module and a real time orchestration module, with explicit configuration of 16 real time triggers for partner and location based offers. As part of the program, teams migrated 500+ campaigns into EVAM Marketing and launched 20+ partner campaigns, establishing core capabilities for self service campaign creation, campaign migration, and automated offer orchestration.
Operational scope covered Jazz marketing, partner marketing, and campaign operations functions across Pakistan, focusing on partner enablement and location aware marketing execution. The platform delivered partner level interfaces for campaign management and real time trigger execution, supporting partner driven offers and location based targeting workflows.
Governance and rollout emphasized partner self service controls and campaign approval workflows, accompanied by trigger configuration processes to manage real time offer delivery. The project established an operational model for ongoing partner onboarding and campaign orchestration within EVAM Marketing, reflecting a programmatic shift toward partner led campaign operations.
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Customer Experience | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Jazz ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2020 | 2020 |
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Jazz IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Jazz
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Jazz Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Jazz IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Jazz digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Jazz Technographics
Jazz is a Communications organization based in Pakistan,
with around 3000 employees and annual revenues of $750.0 million.
Jazz operates a diverse technology stack with applications such as
Zoom, DocuSign eSignature and EVAM Marketing,
covering areas like Audio Video and Web Conferencing, Digital Signing and Customer Engagement.
Jazz has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Zoom Video Communications, DocuSign and EVAM.
Jazz recently adopted applications including
EVAM Marketing in 2024, OpenX OpenAudience in 2022 and PubMatic in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Jazz’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Jazz’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Jazz technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.