John Smedley Ltd
Lea Mills, Lea Bridge Matlock,
Derbyshire, DE4 5AG,
United Kingdom
Derbyshire, DE4 5AG,
United Kingdom
44 16 2953 4571
Retail
John Smedley Ltd Technographics
John Smedley Ltd Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by John Smedley Ltd and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 350 John Smedley Ltd employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that John Smedley Ltd has purchased the following applications: Visa Authorize.Net for Payment Processing in 2021, Tensor WinTA.NET for Time and Attendance in 2000, WhosOn Hybrid Chat for Chatbots and Conversational AI in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems John Smedley Ltd is running and its propensity to invest more and deepen its relationship with Visa , PayPal , Tensor plc or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing John Smedley Ltd revenues, which have grown to $84.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for John Smedley Ltd intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
John Smedley Ltd Tech Stack and Enterprise Applications
John Smedley Ltd ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Visa | Legacy | Visa Authorize.Net | Payment Processing | ERP | n/a | 2021 | 2021 |
In 2021, John Smedley Ltd deployed Visa Authorize.Net as its online payment gateway on the johnsmedley.com website. Visa Authorize.Net is used within the company Payment Processing environment to handle card authorization and transaction flows for ecommerce checkout.
The implementation configured Visa Authorize.Net to process authorization and capture workflows and to tokenize card data for card-on-file use cases, leveraging standard gateway capabilities such as transaction routing, settlement parameters, and card token management. Integration work concentrated on the website checkout flow and followed common web storefront integration patterns, using hosted payment form or direct API integration approaches consistent with online payment processing.
Operational scope covered John Smedley Ltds United Kingdom ecommerce operations, and the deployment impacted ecommerce operations, finance and merchant services, and customer support for payment inquiries. Governance for the gateway included payment acceptance policies, reconciliation and settlement processes, and test-to-live checkout validation to manage fraud screening and chargeback handling.
Rollout proceeded through staged website testing and live checkout validation to confirm transaction integrity and appropriate handling of cardholder data. Ongoing operational responsibilities focus on payment configuration management, merchant account monitoring, and maintaining Visa Authorize.Net connectivity for the johnsmedley.com storefront.
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Payment Processing | ERP |
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2021 | 2021 |
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John Smedley Ltd HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tensor plc | Legacy | Tensor WinTA.NET | Time and Attendance | HCM | n/a | 2000 | 2000 |
In 2000, John Smedley Ltd implemented Tensor WinTA.NET for Time and Attendance. The deployment supported workforce monitoring across the companys historic Lea Bridge manufacturing campus in Derbyshire, covering roughly 350 employees across spinning, production, and packing operations.
The implementation configured core Time and Attendance and Workforce Management modules within Tensor WinTA.NET, with contactless smartcard clocking stations and role-based administrative functions. The Tensor Fire Roll Call capability, referenced as Tensor FRC, was used for regular fire drills and emergency accountability, producing automatic roll-call reports and enabling administrators to book employees to specific fire assembly points which removes them from roll-call lists in real time.
Operational integration focused on site-level attendance capture and workforce administration, using secure radio-frequency contactless smartcards that read through a pocket or wallet and were reported as durable and fast. Around twenty John Smedley staff received on-site training on the system, and IT leadership reports the software is highly functional with infrequent helpdesk escalation, supporting day-to-day attendance reporting and workforce oversight.
Within the past five years John Smedley upgraded to the vendor’s Tensor.NET generation to increase compatibility with current Microsoft Windows releases, and the company is evaluating the Tensor mobile Self Service Module SSM to manage remote working, GPS-verified clocking, flexi-balance visibility and holiday booking. Michael Waterhouse noted the platform includes HR data capture functions that are currently underused, indicating potential scope to centralize employee personal information within Tensor WinTA.NET.
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John Smedley Ltd AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Parker Software | Legacy | WhosOn Hybrid Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2014 | 2014 |
In 2014, John Smedley Ltd deployed WhosOn Hybrid Chat from Parker Software on its public website to introduce a Chatbots and Conversational AI capability for online customer engagement. The deployment centers on the WhosOn Hybrid Chat web widget, implementing hybrid conversational flows that combine automated bot handling with human agent handover and real-time visitor monitoring, consistent with Chatbots and Conversational AI platform functionality.
Operational ownership rests with e-commerce and customer service teams, who operate the WhosOn Hybrid Chat agent console to manage live sessions and route inquiries. Configuration work focused on chat routing rules, scripted conversational paths for common retail inquiries, and agent provisioning within the Parker Software management interface, with governance oriented around chat handling workflows and escalation procedures across the company website.
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John Smedley Ltd Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2018 | 2018 |
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John Smedley Ltd eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce Fraud Protection | eCommerce |
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2021 | 2021 |
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eCommerce | eCommerce |
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2015 | 2015 |
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Personalization and Product Recommendations | eCommerce |
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2024 | 2024 |
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John Smedley Ltd CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Analytics, Customer Data Platform | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2024 | 2024 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2021 | 2021 |
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John Smedley Ltd ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2015 | 2015 |
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John Smedley Ltd PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2020 | 2020 |
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John Smedley Ltd IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at John Smedley Ltd
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Apps Being Evaluated by John Smedley Ltd Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from John Smedley Ltd IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the John Smedley Ltd digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD John Smedley Ltd Technographics
John Smedley Ltd is a Retail organization based in United Kingdom,
with around 350 employees and annual revenues of $84.0 million.
John Smedley Ltd operates a diverse technology stack with applications such as
Visa Authorize.Net, Tensor WinTA.NET and WhosOn Hybrid Chat,
covering areas like Payment Processing, Time and Attendance and Chatbots and Conversational AI.
John Smedley Ltd has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Visa, Tensor plc and Parker Software.
John Smedley Ltd recently adopted applications including
Athos Local Shopping in 2024, Athos Ecommerce Analytics in 2024 and Visa Authorize.Net in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of John Smedley Ltd’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates John Smedley Ltd’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete John Smedley Ltd technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.