JLL
200 East Randolph Drive,
Chicago, 60601, IL,
United States
Chicago, 60601, IL,
United States
1 312-782-5800
Professional Services
JLL Technographics
JLL Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by JLL and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 112000 JLL employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that JLL has purchased the following applications: W2V APAI for AP Automation in 2025, Workday HCM for Core HR in 2019, IBM Maximo for Enterprise Asset Management in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems JLL is running and its propensity to invest more and deepen its relationship with Way2Vat , Workday , The Access Group or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing JLL revenues, which have grown to $25.32 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for JLL intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
JLL Tech Stack and Enterprise Applications
JLL ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Way2Vat | Legacy | W2V APAI | AP Automation | ERP | n/a | 2025 | 2025 |
In 2025, JLL engaged Way2VAT under a multi-year contract to deploy W2V APAI across roughly 25 JLL entities worldwide, covering operations in Europe and the Americas. The engagement positions W2V APAI as an AP Automation capability focused on automated VAT reclaim and AP invoice compliance for enterprise accounts payable workflows.
W2V APAI implementation centers on the APAI module and explicit AP invoice auditing functionality, with configuration targeted at AP and T&E invoice validation. The deployment applies rules-based invoice validation, compliance checks for reclaim eligibility, and automated processing pipelines consistent with AP Automation functional workflows.
Operational scope spans JLL finance and accounts payable functions across multiple regions, with rollout governance coordinated with tax compliance and AP operations teams to standardize validation rules and audit controls. The program is organized as a centralized service offering to support consistent VAT reclaim procedures across the covered entities.
The announced objective is to improve reclaim accuracy through automated VAT reclaim and AP invoice compliance processes, leveraging W2V APAI to reduce manual compliance effort and increase consistency in AP and T&E invoice handling.
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Tax Management | ERP |
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2025 | 2025 |
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JLL HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday HCM | Core HR | HCM | n/a | 2019 | 2019 |
In 2019, JLL implemented Workday HCM as a global Core HR initiative to consolidate HR processes across its expanding international operations. The program targeted a distributed workforce of roughly 100,000 employees that had been managed across more than ten enterprise resource planning systems, and it prioritized emergent AI capabilities as part of the vendor engagement.
The deployment centered on Workday Human Capital Management and the Illuminate platform to create a single source of truth for people data. Functional capabilities implemented include compensation planning, learning and management workflows, and configurable HR process automation, while Workday Extend was used to build bespoke AI-enabled applications such as the Easy HR tool for rapid report generation.
Architecturally the engagement unified multiple HR data sources into Workday HCM to provide consolidated visibility of the workforce, enabling analytics across global hiring patterns and individual career plans. The platform-level approach and Illuminate integration positioned Workday HCM to surface machine learning driven insights from one of the larger consolidated HR and finance datasets available on the platform.
Governance and responsible AI adoption were emphasized, with JLL and Workday aligning on transparent data usage and controls as AI capabilities were introduced. Reported outcomes include streamlined HR systems, improved integration across HR functions, greater data visibility for leaders, and simplified workflows across compensation, learning, and management processes, supporting more efficient operational HR management.
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Payroll | HCM |
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2022 | 2022 |
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Payroll | HCM |
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2019 | 2019 |
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Recruiting | HCM |
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2024 | 2024 |
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Recruiting, Applicant Tracking System | HCM |
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2019 | 2019 |
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JLL ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM Maximo | Enterprise Asset Management | ERP Services and Operations | n/a | 2016 | 2016 |
In 2016 JLL implemented IBM Maximo as its Enterprise Asset Management application for integrated facilities operations supporting IBM NSW, the Northern portfolio and ACT. The deployment was centered on facility coordination and acting facility manager workflows within JLLs Integrated Facility Management team, with IBM Maximo used to manage site inspections, audits, contractor engagement and day to day repair and maintenance tasks.
IBM Maximo was configured to host the asset register and to process operational work orders, including the raise and tracking of change requests and the scheduling of PM maintenance. The team updated assets into IBM Maximo and used the application for compliance and audit documentation, reflecting standard Enterprise Asset Management functional modules such as asset management, work order management and preventive maintenance coordination.
Operational integrations included sending work orders to vendors through the IBM Portal and liaising with building management and contractors for inductions and emergency call outs. The implementation supported contractor management processes and monthly contractor meetings, with site staff using IBM Maximo to generate vendor work orders and follow up on ad hoc repair requests.
Governance and process changes emphasized adherence to Safety and HS&E policies, regular site safety inspections and the preparation of compliance paperwork as required by IBM. Day to day operational control was exercised through Maximo driven work orders, change request workflows and documented contractor oversight, aligning facilities, operations and compliance functions under the Enterprise Asset Management platform.
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JLL AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2022 | 2022 |
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JLL Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2022 | 2022 |
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JLL Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Survey and Questionnaire | Collaboration |
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2022 | 2022 |
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JLL Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Asset Management | Content Management |
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2017 | 2017 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Intelligent Document Processing | Content Management |
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2018 | 2018 |
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JLL CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2023 | 2023 |
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Customer Experience | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Real Estate CRM | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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JLL EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2025 | 2025 |
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JLL ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2021 | 2021 |
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JLL Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM and Investor Relationship Management | Investment Management |
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2015 | 2015 |
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Portfolio and Investment Performance and Planning | Investment Management |
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2021 | 2022 |
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JLL PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2022 | 2022 |
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JLL PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2025 | 2025 |
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Apps Development | PaaS |
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2014 | 2014 |
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JLL IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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JLL CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Endpoint Detection and Response (EDR) | CyberSecurity |
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2023 | 2023 |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at JLL
| First Name | Last Name | Title | Function | Department | Phone | |
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Salesforce Administrator | Manager | Marketing | |
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Salesforce Administrator | Manager | Marketing | |
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Salesforce Administrator | Manager | Marketing | |
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4 x Salesforce Certified /Business Analyst/ Business Support/Systems Administrator | Manager | Marketing | |
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Chief Human Resources Officer | CXO | HR | |
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Senior Director Global Payroll Optimization | Director | HR | |
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Director, Global HR Technology | Director | HR | |
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Apps Being Evaluated by JLL Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from JLL IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the JLL digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD JLL Technographics
JLL is a Professional Services organization based in United States,
with around 112000 employees and annual revenues of $25.32 billion.
JLL operates a diverse technology stack with applications such as
W2V APAI, Workday HCM and IBM Maximo,
covering areas like AP Automation, Core HR and Enterprise Asset Management.
JLL has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Way2Vat, Workday and IBM.
JLL recently adopted applications including
W2V APAI in 2025, W2V VAT & GST Reclaim in 2025 and Kardin Budget in 2025,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of JLL’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates JLL’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete JLL technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.