Draper, 84020, UT,
United States
JourneyTeam Technographics
JourneyTeam Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by JourneyTeam and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 190 JourneyTeam employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
JourneyTeam has purchased the following applications: Crazy Egg for Marketing Analytics in 2020, Tidio Live Chat for Chatbots and Conversational AI in 2019, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems JourneyTeam is running and its propensity to invest more and deepen its relationship with Crazy Egg , ClickDimensions , Act-On Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing JourneyTeam revenues, which have grown to $22.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for JourneyTeam intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
JourneyTeam Tech Stack and Enterprise Applications
JourneyTeam CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Crazy Egg | Legacy | Crazy Egg | Marketing Analytics | CRM | n/a | 2020 | 2020 |
|
|
|
|
|
Marketing Automation | CRM |
|
2017 | 2017 |
|
|
|
|
|
Marketing Automation | CRM |
|
2018 | 2018 |
|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
|
JourneyTeam AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tidio | Legacy | Tidio Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, JourneyTeam deployed Tidio Live Chat on its website. The implementation embeds the Tidio Live Chat widget into customer facing pages to provide Chatbots and Conversational AI capabilities for visitor engagement and lead capture. Configuration focused on chatbot workflows for common inquiry triage, proactive chat triggers, form based lead capture, and clear operator handoff rules for human agents. The deployment was scoped to website interactions supporting sales and customer support functions.
Operationally the Tidio Live Chat instance was provisioned as a cloud hosted chat service tied to the website front end, with agent access configured for support and sales teams. Governance emphasized chat workflow versioning, routing rules for escalation to human agents, and administrative controls within the vendor console to manage bots and canned responses. This implementation positions JourneyTeam to use Tidio Live Chat as a primary web conversational layer within the Chatbots and Conversational AI category.
|
JourneyTeam Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, JourneyTeam implemented Microsoft 365 to provide Collaboration across the organization. JourneyTeam references Microsoft 365 on its website as the company Collaboration platform, indicating a cloud-hosted Microsoft 365 deployment as the primary productivity and collaboration layer for staff.
Microsoft 365 was configured to deliver standard collaboration modules including Exchange Online for email and calendaring, SharePoint Online for content management and intranet capabilities, OneDrive for Business for file synchronization and sharing, Microsoft Teams for chat and meetings, and Office desktop and web applications for document authoring. The deployment emphasis is on centralized document management, real-time co-authoring, cloud email and calendaring, and team communication to support professional services delivery and internal knowledge workflows.
|
JourneyTeam Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Web Content Management | Content Management |
|
2021 | 2021 |
|
|
|
|
|
Web Content Management | Content Management |
|
2020 | 2020 |
|
JourneyTeam IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2013 | 2013 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2016 | 2016 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2023 | 2023 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2023 | 2023 |
|
IT Decision Makers and Key Stakeholders at JourneyTeam
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by JourneyTeam Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||