JPS (Jamaica Public Service Company)
JPS (Jamaica Public Service Company) Technographics
JPS (Jamaica Public Service Company) Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by JPS (Jamaica Public Service Company) and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1690 JPS (Jamaica Public Service Company) employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that JPS (Jamaica Public Service Company) has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2011, Hitachi Ventyx FocalPoint Suite for Asset Performance Management in 2011, Velaro Live Chat for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems JPS (Jamaica Public Service Company) is running and its propensity to invest more and deepen its relationship with Oracle , Hitachi Vantara , Hexagon or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing JPS (Jamaica Public Service Company) revenues, which have grown to $1.20 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for JPS (Jamaica Public Service Company) intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
JPS (Jamaica Public Service Company) Tech Stack and Enterprise Applications
JPS (Jamaica Public Service Company) ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP | n/a | 2011 | 2011 |
In 2011, Jamaica Public Service Company implemented Oracle E-Business Suite as its ERP Financial system. The deployment established a freshly implemented multi-node Oracle E-Business Suite release 12.2.5 architecture hosted onsite in Jamaica to centralize transactional and financial processing for the national utility.
Oracle E-Business Suite provides the functional process set for Order Management, Billing, Collections, Accounts Receivable, Accounts Payable, General Ledger, Fixed Assets, Sales Reporting, Financial Reporting and Supply Chain Management, and it was positioned to hold all financial transactions for day to day business. The environment supports more than 5000 concurrent users connected across the country, reflecting broad operational coverage across commercial, billing and finance functions.
Technical configuration and operations work included UPK installation, configuration and administration for end user procedures, applying 12.2 specific patches using the adop utility, and maintaining multiple environment copies labeled as GOLD, UAT and DEV through implementation phases. The program defined SLA and a methodology for code migration, and implemented shell scripting for applications and database monitoring along with printer configuration for application output.
Operational scope emphasized centralized financial and supply chain processing for the utility, with the Oracle E-Business Suite instance serving order to cash and procure to pay processes used by finance, billing and collections teams nationwide. Documentation of DBA tasks was created and client DBAs received training to manage production issues and routine operational tasks.
Implementation responsibilities documented included design and implementation of the EBS 12.2.5 architecture, patch management, environment lifecycle maintenance, UPK administration and onshore operational handover activities. Governance elements focused on code migration controls, SLA definitions and operational runbook delivery to enable sustained day to day financial operations.
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JPS (Jamaica Public Service Company) ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Hitachi Vantara | Legacy | Hitachi Ventyx FocalPoint Suite | Asset Performance Management | ERP Services and Operations | n/a | 2011 | 2012 |
In 2011, Jamaica Public Service Company implemented Hitachi Ventyx FocalPoint Suite for Asset Performance Management to manage its transmission assets. Hitachi Ventyx FocalPoint Suite was provisioned as the core Asset Performance Management platform supporting transmission asset lifecycle visibility and operational coordination across JPS.
The implementation focused on standard Asset Performance Management capabilities such as centralized asset registry and hierarchy, condition monitoring and asset health modeling, inspection and maintenance scheduling, and integration with work management processes. Configuration work emphasized condition-based analytics and inspection planning to align field maintenance activities with asset health indicators.
Architecturally the FocalPoint deployment was implemented to complement the Network Manager DMS solution, integrating with Network Manager SCADA/DMS to provide a unified operational view for transmission and distribution systems. This integrated platform arrangement connected asset condition and maintenance planning with real-time network monitoring and distribution management workflows used by operations and engineering teams.
Operational governance centered on consolidating asset data and standardizing inspection and work assignment workflows to improve coordination between transmission operations and engineering stakeholders. Role-based access and workflow configuration were applied to support controlled operational use of Hitachi Ventyx FocalPoint Suite across JPS transmission management activities.
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Enterprise Asset Management | ERP Services and Operations |
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2018 | 2018 |
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Field Service Management | ERP Services and Operations |
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2015 | 2016 |
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Reservation and Booking Management | ERP Services and Operations |
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2020 | 2020 |
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Utilities Distribution Management | ERP Services and Operations |
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2011 | 2012 |
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JPS (Jamaica Public Service Company) AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Velaro | Legacy | Velaro Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, JPS, the Jamaica Public Service Company, implemented Velaro Live Chat on its public website. The Velaro Live Chat deployment is categorized as Chatbots and Conversational AI and provides an embedded web chat interface to support customer engagement on the corporate site.
Configuration emphasized core conversational capabilities common to Chatbots and Conversational AI solutions, including live agent routing, prebuilt response templates, and session transfer to human operators. The implementation used a browser based widget model and session management to handle inquiries related to billing, account support, and service interruptions.
Operational scope centers on customer care and digital engagement teams accessing chat sessions through the web channel, with escalation paths into contact center workflows. Governance focused on conversation template configuration, access controls, and transcript logging to support service continuity, and the rollout was executed through direct integration of the Velaro Live Chat widget into the corporate website domain.
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JPS (Jamaica Public Service Company) Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2022 | 2022 |
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JPS (Jamaica Public Service Company) Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2018 | 2018 |
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JPS (Jamaica Public Service Company) CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2023 | 2023 |
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JPS (Jamaica Public Service Company) IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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JPS (Jamaica Public Service Company) CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at JPS (Jamaica Public Service Company)
| First Name | Last Name | Title | Function | Department | Phone | |
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Business Intelligence & Analytics Manager | Manager | IT | |
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Head Technology Solutions | Director | IT | |
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Head of Department - Digital Transformation and Business Effectiveness | Director | IT | |
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Director of Business Transformation | Director | Finance | |
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Director Losses Operations and Analytics | Director | Finance | |
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Asset Management Coordinator | Manager | Operations | |
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Chief Operating Officer | CXO | Finance | |
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SVP Energy Delivery | VP | Operations | |
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Senior VP – Generation | VP | Operations | |
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EAM implementation coordinator | Manager | Finance | |
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Maintenance Manager | Manager | Finance | |
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Operations & Maintenance Officer | Manager | Finance | |
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Apps Being Evaluated by JPS (Jamaica Public Service Company) Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from JPS (Jamaica Public Service Company) IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the JPS (Jamaica Public Service Company) digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD JPS (Jamaica Public Service Company) Technographics
JPS (Jamaica Public Service Company) is a Utilities organization based in Jamaica,
with around 1690 employees and annual revenues of $1.20 billion.
JPS (Jamaica Public Service Company) operates a diverse technology stack with applications such as
Oracle E-Business Suite, Hitachi Ventyx FocalPoint Suite and Velaro Live Chat,
covering areas like ERP Financial, Asset Performance Management and Chatbots and Conversational AI.
JPS (Jamaica Public Service Company) has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Hitachi Vantara and Velaro.
JPS (Jamaica Public Service Company) recently adopted applications including
Talkdesk CX Cloud in 2023, Energy Exemplar PLEXOS in 2022 and Velaro Live Chat in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of JPS (Jamaica Public Service Company)’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates JPS (Jamaica Public Service Company)’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete JPS (Jamaica Public Service Company) technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.