Julep
221 Bellevue Way NE,
Bellevue, 98004, WA,
United States
Bellevue, 98004, WA,
United States
1 877-651-3292
Communications
Julep Technographics
Julep Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Julep and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 240 Julep employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Julep has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2013, Tidio Live Chat for Chatbots and Conversational AI in 2020, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Julep is running and its propensity to invest more and deepen its relationship with Oracle , PayPal , Amazon Web Services (AWS) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Julep revenues, which have grown to $75.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Julep intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Julep Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP Financial Management | n/a | 2013 | 2013 |
In 2013, Julep implemented Oracle NetSuite ERP to centralize its ERP Financial processes for the company’s finance and accounting functions. The deployment established Oracle NetSuite ERP as the primary system of record for transaction accounting, financial reporting, and statutory templates across the organization. The effort positioned the application to handle core financial management needs typical for a 240 employee communications company.
Configuration work emphasized general ledger design, accounts payable, accounts receivable, fixed asset accounting, revenue recognition settings, and financial reporting capabilities, applying standard order-to-cash and procure-to-pay workflows. The implementation included automated month-end journal processing, bank reconciliation configuration, and the setup of role-based access controls and audit logging within Oracle NetSuite ERP to support financial governance. Workflows were documented and configured to centralize transactional controls and support automated reconciliation and reporting processes.
Project governance focused on standardizing the chart of accounts and accounting policies, establishing approval workflows for payables and expense processing, and defining month-end close ownership within the finance organization. Configuration baselines and documented process maps were used to guide a phased finance team rollout and to ensure consistent configuration across finance functions. Oracle NetSuite ERP was restated as the central ERP Financial platform supporting Julep’s accounting operations and internal control framework.
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Payment Processing | ERP Financial Management |
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2021 | 2021 |
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Payment Processing | ERP Financial Management |
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2020 | 2020 |
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Payment Processing | ERP Financial Management |
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2020 | 2020 |
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Payment Processing | ERP Financial Management |
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2020 | 2020 |
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Subscription and Recurring Billing | ERP Financial Management |
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2019 | 2019 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tidio | Legacy | Tidio Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Julep embedded Tidio Live Chat on its website to provide real time customer engagement. The deployment of Tidio Live Chat falls under the Chatbots and Conversational AI category and was implemented as an on site chat widget attached to the company ecommerce domain. The implementation targeted web traffic and shopper interactions rather than back office systems.
Configuration centered on live agent chat, automated chatbot flows for common inquiries, and templated responses to accelerate handling of repetitive questions. Tidio Live Chat was set up to support rule based triggers and visitor context capture to prioritize conversations and route to available agents, capabilities typical for Chatbots and Conversational AI solutions. The application name Tidio Live Chat is used for both automated messaging and agent assisted sessions.
Operational coverage primarily involves customer support and online sales assistance teams, embedding chat handling into existing agent workflows and ticketing practices. Governance emphasized chat scripting, escalation rules, and operational monitoring of conversation volumes and response times to standardize handling across teams. The narrative documents Julep Tidio Live Chat as the frontline conversational interface on the corporate website.
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Julep deployed Microsoft 365 as its Collaboration platform. The Microsoft 365 implementation is visible on Julep's website and was provisioned to support collaboration across an approximately 240 person communications organization based in the United States.
The Microsoft 365 deployment centers on core collaboration capabilities, including Exchange Online for email and calendaring, SharePoint Online for intranet and content management, OneDrive for file sync and sharing, Teams for chat and meetings, and Office Online productivity applications, enabling document coauthoring and unified communication workflows. Configuration work emphasized cloud identity integration, mailbox and document lifecycle policies, collaborative site templates, and Teams channel structures to support marketing, customer outreach, and corporate communications functions.
Operational governance is organized around a centralized Microsoft 365 tenant with centralized administration for user provisioning, role based access control, and content governance across SharePoint sites and OneDrive libraries. The presence of Microsoft 365 on the public website indicates selective surface level integration for content delivery and form or authentication flows, while internal operational scope covers collaboration, content authoring, and knowledge management across corporate functions.
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2020 | 2020 |
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eCommerce | eCommerce |
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2021 | 2021 |
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Personalization and Product Recommendations | eCommerce |
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2013 | 2013 |
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Personalization and Product Recommendations | eCommerce |
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2017 | 2017 |
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Personalization and Product Recommendations | eCommerce |
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2020 | 2020 |
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Personalization and Product Recommendations | eCommerce |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Loyalty | CRM |
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2012 | 2012 |
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Customer Support | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2012 | 2012 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Julep
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Julep Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Julep IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Julep digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Julep Technographics
Julep is a Communications organization based in United States,
with around 240 employees and annual revenues of $75.0 million.
Julep operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Tidio Live Chat and Microsoft 365,
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
Julep has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Tidio and Microsoft.
Julep recently adopted applications including
PayPal Enterprise in 2021, Bold Commerce in 2021 and Rebuy Merchandising in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Julep’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Julep’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Julep technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.