Juul Labs, Inc.
Juul Labs, Inc. Technographics
Juul Labs, Inc. Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Juul Labs, Inc. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2000 Juul Labs, Inc. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Juul Labs, Inc. has purchased the following applications: Acumatica Cloud ERP for ERP Financial in 2017, Greenhouse ATS for Applicant Tracking System in 2016, Ruby Live Chat for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Juul Labs, Inc. is running and its propensity to invest more and deepen its relationship with Acumatica , Adyen , Greenhouse or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Juul Labs, Inc. revenues, which have grown to $2.20 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Juul Labs, Inc. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Juul Labs, Inc. Tech Stack and Enterprise Applications
Juul Labs, Inc. ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Acumatica | Legacy | Acumatica Cloud ERP | ERP Financial | ERP Financial Management | n/a | 2017 | 2017 |
In 2017, Juul Labs, Inc. implemented Acumatica Cloud ERP. Juul Labs, Inc. implemented Acumatica Cloud ERP as an ERP Financial system to centralize accounts payable, purchasing, treasury, and core financial reporting workflows across the finance organization.
The Acumatica Cloud ERP implementation focused on configuring Accounts Payable automation and a reworked purchasing or procure to pay flow, together with configuration to support Controller and Treasury oversight. Functional capabilities deployed included automated invoice processing, purchase order workflow automation, financial reporting feeds, and SOX control instrumentation aligned to Sarbanes Oxley requirements.
Integrations were explicitly extended to the Kyriba Cloud platform for treasury automation, enabling payment and cash management orchestration between Acumatica Cloud ERP and Kyriba. Operational coverage included cross functional interfacing with operations teams, technical engineering, internal audit, regulatory stakeholders, and management, and routine system stewardship activities such as daily, weekly, monthly, quarterly, and annual monitoring and maintenance of reports and data files.
Governance and process changes were driven by finance leadership including the Controller, Treasury, and Accounts Payable teams, with new automated processes codified in Acumatica Cloud ERP and Kyriba. Reported outcomes tied to the implementation included a reduction in Accounts Payable workload by 10 hours per week, a 50 percent improvement in purchasing response time through automated tracking, and streamlined SOX compliance workflows that reduced FTE hours and employee stress.
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Payment Processing | ERP Financial Management |
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2018 | 2018 |
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Juul Labs, Inc. HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Greenhouse | Legacy | Greenhouse ATS | Applicant Tracking System | HCM | n/a | 2016 | 2016 |
In 2016, Juul Labs, Inc. deployed Greenhouse ATS as its Applicant Tracking System on the company careers site. Greenhouse ATS is used to capture job applications directly on juul.com and to centralize recruiting workflows for Juul's talent acquisition organization.
The implementation centers on core Applicant Tracking System capabilities, including job requisition publishing from the careers portal, application intake and candidate profile management, interview scheduling with structured scorecards, and offer workflow orchestration. Configuration included job templates and hiring pipeline stages aligned to Juul's recruiting processes, plus reporting and analytics to support recruiters and hiring managers.
Deployment leverages a web-embedded careers integration so Greenhouse ATS serves as the single source of candidate records and application history for recruiting operations. Operational governance emphasizes role based access controls for recruiters and hiring managers, requisition approval workflows, and coordinated interview orchestration across recruiting and hiring functions.
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Juul Labs, Inc. AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ruby | Legacy | Ruby Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Juul Labs, Inc. deployed Ruby Live Chat on its customer facing website. The implementation uses Ruby Live Chat within the Chatbots and Conversational AI category to provide real time web messaging and agent assisted conversations for online shoppers and regulated product inquiries. The deployment was installed as a primary customer messaging channel on the public site to capture and route visitor inquiries to support staff.
Deployment architecture centers on an embedded website chat widget and session management that enable agent handoff, presence detection, and asynchronous messaging. Configuration leveraged common Chatbots and Conversational AI capabilities such as live agent routing, templated responses for repeat questions, and transcript capture to preserve conversation context across sessions. The implementation emphasis was on lightweight client side integration, browser based chat sessions, and minimizing friction for end users on desktop and mobile browsers.
Operational scope covered Juul Labs customer support and e commerce touchpoints in the United States, aligning the Ruby Live Chat deployment with front line service workflows and site based customer journeys. Governance focused on chat handling procedures, escalation workflows for regulated enquiries, role based access for support agents, and retention of conversation transcripts for compliance and quality assurance. The configuration positioned Ruby Live Chat to serve as a centralized web messaging conduit between customers and Juul Labs support teams without changes to named backend systems.
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Juul Labs, Inc. Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Data Warehouse | Analytics and BI |
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2019 | 2019 |
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Juul Labs, Inc. Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2013 | 2013 |
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Juul Labs, Inc. Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2021 | 2021 |
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Enterprise Content Management | Content Management |
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2020 | 2020 |
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Web Content Management | Content Management |
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2018 | 2018 |
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Juul Labs, Inc. eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Product Review Management | eCommerce |
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2018 | 2018 |
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Shipping Management | eCommerce |
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2021 | 2021 |
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Juul Labs, Inc. SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Integrated Business Planning | SCM |
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2019 | 2019 |
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Juul Labs, Inc. CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Data Platform | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Juul Labs, Inc. ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2019 | 2019 |
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Application Performance Management | ITSM |
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2019 | 2019 |
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IT Service Management | ITSM |
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2018 | 2018 |
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Juul Labs, Inc. PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2019 | 2019 |
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Juul Labs, Inc. IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Cloud Storage | IaaS |
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2019 | 2019 |
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Cloud Storage | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Juul Labs, Inc. CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Juul Labs, Inc.
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Juul Labs, Inc. Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Juul Labs, Inc. IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Juul Labs, Inc. digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Juul Labs, Inc. Technographics
Juul Labs, Inc. is a Retail organization based in United States,
with around 2000 employees and annual revenues of $2.20 billion.
Juul Labs, Inc. operates a diverse technology stack with applications such as
Acumatica Cloud ERP, Greenhouse ATS and Ruby Live Chat,
covering areas like ERP Financial, Applicant Tracking System and Chatbots and Conversational AI.
Juul Labs, Inc. has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Acumatica, Greenhouse and Ruby.
Juul Labs, Inc. recently adopted applications including
Ruby Live Chat in 2021, Adobe Connect in 2021 and DocuSign eSignature in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Juul Labs, Inc.’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Juul Labs, Inc.’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Juul Labs, Inc. technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.