Kalunga
Rua Da Mooca, 766,
Sao Paulo, 03104-000, SP,
Brazil
Sao Paulo, 03104-000, SP,
Brazil
55 11 3346-9966
Retail
Kalunga Technographics
Kalunga Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Kalunga and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3000 Kalunga employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Kalunga has purchased the following applications: Senior Sistemas X Platform for Business Process Management in 2023, Hi Platform Chat for Chatbots and Conversational AI in 2021, BraZip mySuite for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Kalunga is running and its propensity to invest more and deepen its relationship with Senior Sistemas , Hi Platform , BraZip Tecnologia or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Kalunga revenues, which have grown to $730.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Kalunga intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Kalunga Tech Stack and Enterprise Applications
Kalunga ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Senior Sistemas | Legacy | Senior Sistemas X Platform | Business Process Management | ERP Services and Operations | n/a | 2023 | 2023 |
In 2023 Kalunga deployed Senior Sistemas X Platform to extend electronic signature capabilities as part of its Business Process Management implementation. The initiative targeted HR obligations across Kalunga's retail operations, supporting signature workflows used for private instruments, declarations, notifications, business proposals and purchase approvals across its network of 230 stores and a reported five thousand employees.
The deployment leveraged the Senior Sistemas X Platform batch subscription model with parameterization and batch envelopes to accelerate high volume signing scenarios. Senior Sistemas X Platform was configured to support customizable signature flows, multiple signers per envelope, embedded instructions and previews, mandatory question enforcement across several documents, and automated email delivery of signed document copies.
Integration work centered on full integration with the Senior X platform as described by the vendor, enabling end to end orchestration of signatory workflows from within the Business Process Management environment. Operational execution replaced a manual envelope-by-envelope process, where Kalunga previously sent more than 1,500 documents individually, with a batched process that completes obligations in minutes instead of days.
Governance and workflow controls were implemented to program mandatory actions and layered validation rules that do not block process flows, allowing continuity of business processes while enforcing required approvals and inputs. The change emphasized process orchestration and time optimization, with Kalunga citing optimization of time as the primary benefit following the rollout of the Senior Sistemas X Platform electronic signature enhancements.
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Kalunga AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Hi Platform | Legacy | Hi Platform Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Kalunga implemented Hi Platform Chat on its website. The deployment uses Hi Platform Chat as a web embedded conversational layer under the Chatbots and Conversational AI category to support online customer interactions for the Brazil based retail chain with roughly 3,000 employees.
Deployment was structured as a site level conversational widget, configured with intent driven flows, knowledge base FAQ automation, guided selling scripts for online commerce, session context persistence, and human handoff workflows to support customer service and online sales channels. Governance focused on conversational content management and runbook updates for agents, with operational scope covering the company's ecommerce site and digital customer service touchpoints.
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Kalunga Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| BraZip Tecnologia | Legacy | BraZip mySuite | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Kalunga implemented BraZip mySuite, a Collaboration application, to improve customer communication across its retail network. The chain had previously used other software for customer service, and the project focused on consolidating consumer-facing communication channels and standardizing online customer interactions.
BraZip mySuite was deployed to provide an Online Service tool for customer service workflows, embedding collaboration capabilities oriented to consumer inquiries and operational handling. The implementation affected customer service and operations teams, eliminated rework in the operation which produced a stated cost reduction, and customers praised the new Online Service tool according to company sources.
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Kalunga CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2016 | 2016 |
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Kalunga ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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|
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Application Performance Management | ITSM |
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2020 | 2020 |
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Kalunga PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2020 | 2020 |
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Apps Development | PaaS |
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2022 | 2022 |
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Kalunga IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Kalunga CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Web Gateways (SWG) | CyberSecurity |
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2011 | 2011 |
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IT Decision Makers and Key Stakeholders at Kalunga
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Kalunga Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Kalunga IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Kalunga digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Kalunga Technographics
Kalunga is a Retail organization based in Brazil,
with around 3000 employees and annual revenues of $730.0 million.
Kalunga operates a diverse technology stack with applications such as
Senior Sistemas X Platform, Hi Platform Chat and BraZip mySuite,
covering areas like Business Process Management, Chatbots and Conversational AI and Collaboration.
Kalunga has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Senior Sistemas, Hi Platform and BraZip Tecnologia.
Kalunga recently adopted applications including
Senior Sistemas X Platform in 2023, Bubble Platform in 2022 and Hi Platform Chat in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Kalunga’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Kalunga’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Kalunga technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.