Sao Paulo, 03104-000, SP,
Brazil
Kalunga Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Kalunga and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3000 Kalunga employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Kalunga has purchased the following applications: Senior Sistemas X Platform for Business Process Management in 2023, Hi Platform Chat for Chatbots and Conversational AI in 2021, BraZip mySuite for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Kalunga is running and its propensity to invest more and deepen its relationship with Senior Sistemas , Hi Platform , BraZip Tecnologia or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Kalunga revenues, which have grown to $730.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Kalunga intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Senior Sistemas | Legacy | Senior Sistemas X Platform | Business Process Management | ERP Services and Operations | n/a | 2023 | 2023 |
In 2023 Kalunga deployed Senior Sistemas X Platform to extend electronic signature capabilities as part of its Business Process Management implementation. The initiative targeted HR obligations across Kalunga's retail operations, supporting signature workflows used for private instruments, declarations, notifications, business proposals and purchase approvals across its network of 230 stores and a reported five thousand employees.
The deployment leveraged the Senior Sistemas X Platform batch subscription model with parameterization and batch envelopes to accelerate high volume signing scenarios. Senior Sistemas X Platform was configured to support customizable signature flows, multiple signers per envelope, embedded instructions and previews, mandatory question enforcement across several documents, and automated email delivery of signed document copies.
Integration work centered on full integration with the Senior X platform as described by the vendor, enabling end to end orchestration of signatory workflows from within the Business Process Management environment. Operational execution replaced a manual envelope-by-envelope process, where Kalunga previously sent more than 1,500 documents individually, with a batched process that completes obligations in minutes instead of days.
Governance and workflow controls were implemented to program mandatory actions and layered validation rules that do not block process flows, allowing continuity of business processes while enforcing required approvals and inputs. The change emphasized process orchestration and time optimization, with Kalunga citing optimization of time as the primary benefit following the rollout of the Senior Sistemas X Platform electronic signature enhancements.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Hi Platform | Legacy | Hi Platform Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| BraZip Tecnologia | Legacy | BraZip mySuite | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Kalunga implemented BraZip mySuite, a Collaboration application, to improve customer communication across its retail network. The chain had previously used other software for customer service, and the project focused on consolidating consumer-facing communication channels and standardizing online customer interactions.
BraZip mySuite was deployed to provide an Online Service tool for customer service workflows, embedding collaboration capabilities oriented to consumer inquiries and operational handling. The implementation affected customer service and operations teams, eliminated rework in the operation which produced a stated cost reduction, and customers praised the new Online Service tool according to company sources.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2016 | 2016 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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|
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Application Performance Management | ITSM |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Apps Development | PaaS |
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2020 | 2020 |
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Apps Development | PaaS |
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2022 | 2022 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Web Gateways (SWG) | CyberSecurity |
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2011 | 2011 |
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