AI Buyer Insights:

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● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

Kawan Lama Sejahtera
Location
Jl. Puri Kencana No.1, Kembangan Selatan, Kec. Kembangan,
West Jakarta, 11610,
Indonesia
Website
https://www.kawanlama.com/
Phone
62 21-582-8282
Artw industry
Distribution
Employee
Revenue

Kawan Lama Sejahtera Technographics

Kawan Lama Sejahtera Technographics, Software Purchases, AI and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Kawan Lama Sejahtera and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1200 Kawan Lama Sejahtera employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Kawan Lama Sejahtera has purchased the following applications: TapTalk.io Platform for Customer Engagement in 2021 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Kawan Lama Sejahtera is running and its propensity to invest more and deepen its relationship with TapTalk.io , Magnite , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Kawan Lama Sejahtera revenues, which have grown to $22.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Kawan Lama Sejahtera intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Kawan Lama Sejahtera Tech Stack and Enterprise Applications

Kawan Lama Sejahtera CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
TapTalk.io Legacy TapTalk.io Platform Customer Engagement CRM n/a 2021 2021
In 2021, Kawan Lama Sejahtera deployed the TapTalk.io Platform to introduce omnichannel chat and chatbot capabilities for its retail and after-sales customer service operations in Indonesia, aligning the initiative with its Customer Engagement priorities. The TapTalk.io Platform implementation positioned the platform as the primary Customer Engagement tool for customer service, enabling concurrent handling of web and mobile conversations and automated conversational triage for common inquiries. The implementation emphasized the OneTalk omnichannel chat module and chatbot workflows, using conversational routing, automated FAQs, and agent handoff to support frontline service teams. Configuration work included agent queue definitions, message orchestration across digital touchpoints, and templated response flows to accelerate first response and standardize interaction handling. Operational scope covered retail customer service and after-sales support across Kawan Lama Sejahtera locations in Indonesia, with rollout activities focused on agent onboarding, process standardization, and governance of escalation paths and response SLAs. The deployment helped reduce customer wait times and streamline support processes as part of the company Customer Engagement strategy, while day to day operations centered on conversational management, agent dashboards, and scripted chatbot triage.
Digital Advertising Platform CRM 2017 2017
Digital Advertising Platform CRM 2017 2017

IT Decision Makers and Key Stakeholders at Kawan Lama Sejahtera

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Kawan Lama Sejahtera Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Kawan Lama Sejahtera IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Kawan Lama Sejahtera digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Kawan Lama Sejahtera Technographics
Kawan Lama Sejahtera is a Distribution organization based in Indonesia, with around 1200 employees and annual revenues of $22.0 million.
Kawan Lama Sejahtera operates a diverse technology stack with applications such as TapTalk.io Platform, covering areas like Customer Engagement.
Kawan Lama Sejahtera has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as TapTalk.io.
Kawan Lama Sejahtera recently adopted applications including TapTalk.io Platform in 2021, Magnite (ex Rubicon Project) in 2017 and Xandr Invest (ex AppNexus DSP) in 2017, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Kawan Lama Sejahtera’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Kawan Lama Sejahtera’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Kawan Lama Sejahtera technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.