Kayako

2028 E Ben White Blvd, Ste 240-2650,
Austin, 78741, TX,
United States

https://www.kayako.com/

1 646-776-5965

Professional Services

Kayako Technographics

Kayako Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Kayako and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 Kayako employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Kayako has purchased the following applications: Demandbase ABX Cloud for Account Based Marketing in 2022, IBM Cloud (formerly IBM Bluemix and IBM SoftLayer) for Application Hosting and Computing Services in 2012, SolarWinds Pingdom RUM for Application Performance Management in 2014 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Kayako is running and its propensity to invest more and deepen its relationship with Demandbase , IBM , DigitalOcean or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Kayako revenues, which have grown to $35.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Kayako intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Kayako Data, Technology Stack, and Enterprise Applications

CRM

Vendor	Previous System	Application	Category	Market	VAR/SI	When	Live	Insight
Demandbase	Legacy	Demandbase ABX Cloud	Account Based Marketing	CRM	n/a	2022	2022
Subscribe	Subscribe	Subscribe	Call Tracking and Recording	CRM	Subscribe	2020	2020	Subscribe
Subscribe	Subscribe	Subscribe	CRM	CRM	Subscribe	2025	2025	Subscribe
Subscribe	Subscribe	Subscribe	Customer Data Platform	CRM	Subscribe	2015	2015	Subscribe
Subscribe	Subscribe	Subscribe	Customer Experience	CRM	Subscribe	2020	2020	Subscribe
Subscribe	Subscribe	Subscribe	Customer Support	CRM	Subscribe	2010	2010	Subscribe
Subscribe	Subscribe	Subscribe	Customer Support	CRM	Subscribe	2019	2019	Subscribe
Subscribe	Subscribe	Subscribe	Data Management Platform	CRM	Subscribe	2018	2018	Subscribe
Subscribe	Subscribe	Subscribe	Digital Advertising Platform	CRM	Subscribe	2013	2013	Subscribe
Subscribe	Subscribe	Subscribe	Digital Advertising Platform	CRM	Subscribe	2012	2012	Subscribe
Subscribe	Subscribe	Subscribe	Digital Advertising Platform	CRM	Subscribe	2018	2018	Subscribe
Subscribe	Subscribe	Subscribe	Digital Advertising Platform	CRM	Subscribe	2018	2018	Subscribe
Subscribe	Subscribe	Subscribe	Digital Advertising Platform	CRM	Subscribe	2025	2025	Subscribe
Subscribe	Subscribe	Subscribe	Marketing Analytics	CRM	Subscribe	2012	2012	Subscribe
Subscribe	Subscribe	Subscribe	Marketing Analytics	CRM	Subscribe	2012	2012	Subscribe
Subscribe	Subscribe	Subscribe	Marketing Analytics	CRM	Subscribe	2011	2011	Subscribe
Subscribe	Subscribe	Subscribe	Marketing Analytics	CRM	Subscribe	2014	2014	Subscribe
Subscribe	Subscribe	Subscribe	Marketing Analytics	CRM	Subscribe	2018	2018	Subscribe
Subscribe	Subscribe	Subscribe	Marketing Analytics	CRM	Subscribe	2018	2018	Subscribe
Subscribe	Subscribe	Subscribe	Marketing Analytics	CRM	Subscribe	2014	2014	Subscribe
Subscribe	Subscribe	Subscribe	Marketing Analytics, Sales Analytics, Customer Support	CRM	Subscribe	2020	2020	Subscribe
Subscribe	Subscribe	Subscribe	Marketing Automation	CRM	Subscribe	2013	2013	Subscribe
Subscribe	Subscribe	Subscribe	Marketing Automation	CRM	Subscribe	2024	2024	Subscribe
Subscribe	Subscribe	Subscribe	Marketing Automation	CRM	Subscribe	2015	2015	Subscribe
Subscribe	Subscribe	Subscribe	Marketing Automation	CRM	Subscribe	2019	2019	Subscribe
Subscribe	Subscribe	Subscribe	Marketing Automation	CRM	Subscribe	2020	2020	Subscribe
Subscribe	Subscribe	Subscribe	Marketing Automation	CRM	Subscribe	2024	2024	Subscribe
Subscribe	Subscribe	Subscribe	Marketing Automation, Customer Data Platform	CRM	Subscribe	2017	2017	Subscribe
Subscribe	Subscribe	Subscribe	Marketing Automation, Sales Automation	CRM	Subscribe	2019	2019	Subscribe
Subscribe	Subscribe	Subscribe	Partner Relationship Management	CRM	Subscribe	2019	2019	Subscribe
Subscribe	Subscribe	Subscribe	Sales Automation	CRM	Subscribe	2019	2019	Subscribe
Subscribe	Subscribe	Subscribe	Sales Automation, CRM, Sales Engagement	CRM	Subscribe	2024	2024	Subscribe
Subscribe	Subscribe	Subscribe	Tag Management	CRM	Subscribe	2015	2015	Subscribe

IaaS

Vendor	Previous System	Application	Category	Market	VAR/SI	When	Live	Insight
IBM	Legacy	IBM Cloud (formerly IBM Bluemix and IBM SoftLayer)	Application Hosting and Computing Services	IaaS	n/a	2012	2012
Subscribe	Subscribe	Subscribe	Application Hosting and Computing Services	IaaS	Subscribe	2014	2014	Subscribe
Subscribe	Subscribe	Subscribe	Application Hosting and Computing Services	IaaS	Subscribe	2020	2020	Subscribe
Subscribe	Subscribe	Subscribe	Application Hosting and Computing Services	IaaS	Subscribe	2018	2018	Subscribe
Subscribe	Subscribe	Subscribe	Application Hosting and Computing Services	IaaS	Subscribe	2021	2021	Subscribe
Subscribe	Subscribe	Subscribe	Cloud Storage	IaaS	Subscribe	2012	2012	Subscribe
Subscribe	Subscribe	Subscribe	Content Delivery Network	IaaS	Subscribe	2018	2018	Subscribe
Subscribe	Subscribe	Subscribe	Content Delivery Network	IaaS	Subscribe	2024	2024	Subscribe

ITSM

Vendor	Previous System	Application	Category	Market	VAR/SI	When	Live	Insight
Solarwinds	Legacy	SolarWinds Pingdom RUM	Application Performance Management	ITSM	n/a	2014	2014
Subscribe	Subscribe	Subscribe	Incident Management	ITSM	Subscribe	2018	2018	Subscribe
Subscribe	Subscribe	Subscribe	IT Service Management	ITSM	Subscribe	2018	2018	Subscribe
Subscribe	Subscribe	Subscribe	Remote Monitoring and Management	ITSM	Subscribe	2020	2020	Subscribe

Content Management

Vendor	Previous System	Application	Category	Market	VAR/SI	When	Live	Insight
Subscribe	Subscribe	Subscribe	Application, Web and Enterprise Search	Content Management	Subscribe	2014	2014	Subscribe

Collaboration

Vendor	Previous System	Application	Category	Market	VAR/SI	When	Live	Insight
Subscribe	Subscribe	Subscribe	Audio Video and Web Conferencing	Collaboration	Subscribe	2020	2020	Subscribe
Subscribe	Subscribe	Subscribe	Collaboration	Collaboration	Subscribe	2012	2012	Subscribe
Subscribe	Subscribe	Subscribe	Collaboration	Collaboration	Subscribe	2022	2022	Subscribe

AI-Powered Application

Vendor	Previous System	Application	Category	Market	VAR/SI	When	Live	Insight
Subscribe	Subscribe	Subscribe	Chatbots and Conversational AI	AI-Powered Application	Subscribe	2021	2021	Subscribe
Subscribe	Subscribe	Subscribe	Chatbots and Conversational AI	AI-Powered Application	Subscribe	2024	2024	Subscribe
Subscribe	Subscribe	Subscribe	Chatbots and Conversational AI	AI-Powered Application	Subscribe	2024	2024	Subscribe

HCM

Vendor	Previous System	Application	Category	Market	VAR/SI	When	Live	Insight
Subscribe	Subscribe	Subscribe	Digital Adoption	HCM	Subscribe	2025	2025	Subscribe

eCommerce

Vendor	Previous System	Application	Category	Market	VAR/SI	When	Live	Insight
Subscribe	Subscribe	Subscribe	eCommerce	eCommerce	Subscribe	2024	2024	Subscribe

CyberSecurity

Vendor	Previous System	Application	Category	Market	VAR/SI	When	Live	Insight
Subscribe	Subscribe	Subscribe	Identity and Access Management (IAM)	CyberSecurity	Subscribe	2023	2023	Subscribe
Subscribe	Subscribe	Subscribe	Secure Email Gateways (SEGs)	CyberSecurity	Subscribe	2019	2019	Subscribe

ERP Financial Management

Vendor	Previous System	Application	Category	Market	VAR/SI	When	Live	Insight
Subscribe	Subscribe	Subscribe	Payment Processing	ERP Financial Management	Subscribe	2022	2022	Subscribe
Subscribe	Subscribe	Subscribe	Subscription and Recurring Billing	ERP Financial Management	Subscribe	2020	2020	Subscribe

PaaS

Vendor	Previous System	Application	Category	Market	VAR/SI	When	Live	Insight
Subscribe	Subscribe	Subscribe	Transactional Email	PaaS	Subscribe	2012	2012	Subscribe
Subscribe	Subscribe	Subscribe	Transactional Email	PaaS	Subscribe	2014	2014	Subscribe
Subscribe	Subscribe	Subscribe	Transactional Email	PaaS	Subscribe	2015	2015	Subscribe

IT Decision Makers and Key Stakeholders at Kayako

First Name	Last Name	Title	Function	Department	Email	Phone
No data found

Show All Contacts

Apps Being Evaluated by Kayako Executives

Date	Company	Status	Vendor	Product	Category	Market
No data found

FAQ - APPS RUN THE WORLD Kayako Technographics

Kayako is a Professional Services organization based in United States, with around 100 employees and annual revenues of $35.0 million.

Kayako operates a diverse technology stack with applications such as Demandbase ABX Cloud, IBM Cloud (formerly IBM Bluemix and IBM SoftLayer) and SolarWinds Pingdom RUM, covering areas like Account Based Marketing, Application Hosting and Computing Services and Application Performance Management.

Kayako has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Demandbase, IBM and Solarwinds.

Kayako recently adopted applications including Hubspot CRM in 2025, HubSpot Ads in 2025 and Userpilot in 2025, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Kayako’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Kayako’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Kayako technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.

Kayako Technographics

CRM

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IaaS

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ITSM

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Content Management

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HCM

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eCommerce

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