Miami, 33131, FL,
United States
KCP Dynamics In Technographics
KCP Dynamics In Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by KCP Dynamics In and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 KCP Dynamics In employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
KCP Dynamics In has purchased the following applications: Smartsupp.com for Chatbots and Conversational AI in 2020, Microsoft 365 for Collaboration in 2018, Hubspot CRM for CRM in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems KCP Dynamics In is running and its propensity to invest more and deepen its relationship with Smartsupp.com , Microsoft , HubSpot or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing KCP Dynamics In revenues, which have grown to $20.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for KCP Dynamics In intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
KCP Dynamics In Tech Stack and Enterprise Applications
KCP Dynamics In AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Smartsupp.com | Legacy | Smartsupp.com | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, KCP Dynamics In implemented Smartsupp.com on its website. Smartsupp.com is deployed as a cloud hosted, embedded website chat widget under the Chatbots and Conversational AI category and provides customer facing engagement across the corporate web presence. The deployment exposes a web chat client for site visitors and a browser based agent console for internal users.
Functional capabilities implemented include live chat, automated messaging flows, canned responses, visitor monitoring and transcript logging, reflecting standard Chatbots and Conversational AI workflows. Operational scope centers on customer support and sales interactions on the company website, with agent routing, access controls and message templates configured to manage multi user handling. Governance activity established chat ownership rules and transcript retention processes to align messaging workflows with ongoing service delivery.
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KCP Dynamics In Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, KCP Dynamics In implemented Microsoft 365 as its primary Collaboration platform. The deployment addressed the needs of the 200 employee professional services firm in the United States, consolidating cloud email, team communication, and document collaboration under a unified Microsoft 365 tenancy.
The Microsoft 365 implementation focused on standard Collaboration capabilities, combining Exchange Online for corporate email, Microsoft Teams for real time meetings and chat, SharePoint Online for intranet and document libraries, and OneDrive for user file storage. Configuration emphasized integrated productivity workflows, document coauthoring, and content management to support consulting, client engagement, and internal operations functions.
Microsoft 365 is surfaced on KCP Dynamics In's public website, indicating external touch points such as collaboration links or contact workflows backed by Microsoft 365 services. Governance and operational practices were aligned to centralized account provisioning and role based access controls, supporting companywide collaboration while maintaining content access boundaries across the organization.
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KCP Dynamics In CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot CRM | CRM | CRM | n/a | 2021 | 2021 |
In 2021, KCP Dynamics In implemented Hubspot CRM as its CRM platform and embedded the application on its public website to capture inbound leads. The deployment positioned Hubspot CRM to serve sales, marketing, and customer success functions, centralizing contact records and prospect activity tied to web interactions.
The implementation emphasized standard CRM capabilities, including contact and company records, web form lead capture, tracking of website sessions and source attribution, deal pipeline configuration, and basic marketing automation for nurture sequences. Hubspot CRM was configured with lifecycle stages, custom properties aligned to professional services workflows, and reporting dashboards to support pipeline visibility and lead qualification.
Operational coverage focused on sales and marketing teams within KCP Dynamics In, with governance centered on a shared data model, lead routing rules, and defined ownership for record hygiene. Rollout details included website integration for real-time lead ingestion and phased user enablement across teams to standardize workflow and handoffs between marketing and sales.
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Marketing Automation | CRM |
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2021 | 2021 |
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KCP Dynamics In IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at KCP Dynamics In
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| President and CEO | CXO | Finance | ||||
| Director Operations and Sales | Director | Finance |
Apps Being Evaluated by KCP Dynamics In Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||