Baltimore, 21211, MD,
United States
KE Hardware Technographics
KE Hardware Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by KE Hardware and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20 KE Hardware employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that KE Hardware has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2013, Drift AI Chatbot for Chatbots and Conversational AI in 2017, Google Workspace (Formerly Google G-Suite) for Collaboration in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems KE Hardware is running and its propensity to invest more and deepen its relationship with Oracle , Apple , PayPal or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing KE Hardware revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for KE Hardware intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
KE Hardware Tech Stack and Enterprise Applications
KE Hardware ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2013 | 2013 |
In 2013 KE Hardware implemented Oracle NetSuite ERP to centralize finance and accounting, classified as ERP Financial. The implementation used Oracle NetSuite ERP cloud SaaS architecture, configuring core financial modules including general ledger, accounts payable, accounts receivable, billing, and financial reporting to support single-entity accounting for the company's US operations. Configuration emphasized a simplified chart of accounts and automated transaction posting consistent with ERP Financial workflows such as order-to-cash and procure-to-pay.
Deployment scope focused on finance and purchasing roles across the 20-employee organization, with role-based access controls and workflow approvals configured for invoice processing, billing, and month-end close cycles. Governance was established through standardized financial processes and defined ownership of accounting procedures, and the implementation was structured to support ongoing configuration changes typical for small companies using Oracle NetSuite ERP.
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Payment Processing | ERP |
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2020 | 2020 |
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Payment Processing | ERP |
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2020 | 2020 |
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KE Hardware AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Drift | Legacy | Drift AI Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, KE Hardware deployed Drift AI Chatbot on its public website to introduce conversational engagement. The Drift AI Chatbot provides Chatbots and Conversational AI capabilities for automated visitor greeting, contextual question handling, and lead qualification workflows tailored to a small 20 person organization. The deployment is implemented on the corporate site and configured to capture inbound queries, surface contextual prompts, and escalate complex conversations to human agents.
Configuration focused on conversational workflows, message routing rules, canned responses and progressive profiling to collect contact details and intent signals. Governance is operated by a combined marketing and sales function, with content and response rules managed through the Drift AI Chatbot administration console, and escalation protocols established for handoff to internal sales staff. The implementation emphasizes website engagement automation and conversational lead capture, no external integrations were specified in the source.
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KE Hardware Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2014 | 2014 |
In 2014, KE Hardware implemented Google Workspace (Formerly Google G-Suite) as its primary Collaboration platform. KE Hardware Google Workspace (Formerly Google G-Suite) Collaboration serves as the companywide system for internal communications, corporate email on the company domain, collaborative document creation, file storage, and calendar scheduling for the 20 employee organization.
Deployment is managed through the Google Workspace admin console with centralized user account provisioning, group structures for team access, and basic security and access control policies configured for small business operations. Functional modules implemented include Gmail, Google Drive, Google Docs, Sheets, Slides, and Google Calendar to enable real time coauthoring, shared folders, and coordinated scheduling across sales and operations, and mobile access was enabled to support remote and field staff. Governance was operationalized through account policies and group based sharing controls to manage internal and external collaboration workflows.
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KE Hardware eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2020 | 2020 |
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Personalization and Product Recommendations | eCommerce |
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2017 | 2017 |
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KE Hardware CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Data Platform | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2017 | 2017 |
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KE Hardware IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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IT Decision Makers and Key Stakeholders at KE Hardware
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| President | CXO | Finance | ||||
| Internet Sales Manager | Manager | Sales | ||||
| Sales Manger - General Manager | Manager | Sales |
Apps Being Evaluated by KE Hardware Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||