Indianapolis, 46240, IN,
United States
Keystone Dental Group US Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Keystone Dental Group US and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Keystone Dental Group US employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Keystone Dental Group US has purchased the following applications: AssurX Customer Quality Management for Customer Support in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Keystone Dental Group US is running and its propensity to invest more and deepen its relationship with AssurX or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Keystone Dental Group US revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Keystone Dental Group US intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| AssurX | Legacy | AssurX Customer Quality Management | Customer Support | CRM | n/a | 2024 | 2024 |
In 2024, Keystone Dental Group US implemented AssurX Customer Quality Management for Customer Support / Complaint Management to automate complaint handling and FDA eMDR reporting. The deployment targeted the company’s customer quality and support functions in the United States, aligning AssurX Customer Quality Management with complaint intake and regulatory case creation workflows.
Configuration centered on Customer Quality / Complaint Management and eMDR capabilities, including automated complaint intake forms, configurable business rules for triage and assignment, structured investigation records, and audit ready documentation. The AssurX Customer Quality Management implementation included workflow orchestration for case assignment, evidence attachment, corrective action tracking, and templated eMDR output generation.
Operational coverage included customer support, quality, and regulatory activities across Keystone Dental Group US in the United States, consolidating complaint records into a single system of record. The project implemented automated FDA reporting workflows to produce and route eMDR content and supported role based access controls and user approvals to maintain regulatory traceability.
Governance changes standardized intake, investigation, and reporting procedures, embedding process controls and audit trails within the AssurX Customer Quality Management environment. The implementation reduced backlog and saved more than 1,000 labor hours per year while strengthening complaint handling and FDA reporting processes.
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