Kiehl's
1 Garden State Plaza,
Paramus, 7652, NJ,
United States
Paramus, 7652, NJ,
United States
+1 201-843-1125
Consumer Packaged Goods
Kiehl's Technographics
Kiehl's Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Kiehl's and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 400 Kiehl's employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Kiehl's has purchased the following applications: Apple Pay for Payment Processing in 2020, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2012, Microsoft 365 for Collaboration in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Kiehl's is running and its propensity to invest more and deepen its relationship with Apple , Ordergroove , LivePerson or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Kiehl's revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Kiehl's intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Kiehl's Tech Stack and Enterprise Applications
Kiehl's ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Apple | Legacy | Apple Pay | Payment Processing | ERP | n/a | 2020 | 2020 |
In 2020, Kiehl's implemented Apple Pay as its Payment Processing option on its website to handle online checkout payments. The deployment integrates the Apple Pay button into kiehls.com checkout flows, enabling browser and mobile wallet payment interactions for customers. Apple Pay is configured to surface device-based biometric authorization and to transmit tokenized payment credentials into Kiehl's order processing pipeline.
Functional capabilities implemented include tokenized card handling, one-tap checkout, and device-level authentication, aligned with Payment Processing requirements for customer-facing e-commerce. Operational scope is the digital commerce channel on the Kiehl's United States website, impacting e-commerce, payments operations, and customer service workflows related to order capture. Implementation details emphasize front-end checkout instrumentation and server-side payment authorization callbacks for Apple Pay, with integrations concentrated on the website checkout and order management interfaces.
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Subscription and Recurring Billing | ERP |
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2015 | 2015 |
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Kiehl's AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2012 | 2012 |
In 2012, Kiehl's deployed LivePerson Conversational Cloud on its website. This implementation uses LivePerson Conversational Cloud in the Chatbots and Conversational AI category to deliver on-site conversational engagement and support digital commerce interactions.
The deployment is web focused, embedding a chat interface and conversational workflows into Kiehl's ecommerce pages to capture consumer inquiries, support browsing and assist purchase flows. Configuration emphasized conversational flow authoring, message automation, session routing and agent-facing dashboards consistent with Chatbots and Conversational AI functional capabilities. Operational scope centers on site-level customer service and e-commerce support, impacting customer service and digital commerce functions, and governance included conversation content management and agent workflow updates to align chat responses with Kiehl's brand guidelines and service policies.
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Kiehl's Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020, Kiehl's implemented Microsoft 365 to support enterprise Collaboration across its U.S. operations. The deployment established Microsoft 365 as the primary collaboration stack for corporate communication and content workflows at the consumer packaged goods company.
The Microsoft 365 implementation centered on standard collaboration capabilities including hosted email, team chat and meetings, cloud file storage, and site level content management. Configuration work focused on Microsoft 365 features for email and calendaring, persistent team channels, shared document libraries, and user file sync and share to support cross‑functional collaboration and content publishing.
Microsoft 365 is referenced on Kiehl's public website, indicating surface level integration of collaboration artifacts with web properties and a tenant footprint that extends to external content delivery and site assets. Operational coverage included marketing and e-commerce collaboration workflows as well as back office corporate functions, with the platform serving as the connective layer between content creators and digital channels.
Governance was organized around centralized tenant administration, identity and access controls, and content governance practices to manage corporate and consumer facing information. Rollout and adoption emphasized role based access and phased enablement of collaboration services to align teams to common workflows and information classification within Microsoft 365.
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Kiehl's eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2011 | 2011 |
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Personalization and Product Recommendations | eCommerce |
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2015 | 2015 |
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Personalization and Product Recommendations | eCommerce |
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2015 | 2015 |
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Personalization and Product Recommendations | eCommerce |
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2018 | 2018 |
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Kiehl's CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Kiehl's TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Kiehl's IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Kiehl's
| First Name | Last Name | Title | Function | Department | Phone | |
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Director, Wholesale & E-comm | Director | Finance | |
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Assistant Vice President, Sales Development | VP | Sales | |
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Manager Retail Sales | Manager | Finance | |
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VP Retail | VP | Operations | |
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Senior Vice President, International Business Development | VP | Sales | |
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General Manager, Kiehl's Worldwide | Manager | Finance | |
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Manager, Retail Operations | Manager | Finance | |
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West Coast Manager, Human Resources, Kiehl's Since 1851 | Manager | HR | |
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Assistant Vice President, Human Resources | VP | HR | |
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Manager, International Business Development | Manager | Finance | |
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Apps Being Evaluated by Kiehl's Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Kiehl's IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Kiehl's digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD Kiehl's Technographics
Kiehl's is a Consumer Packaged Goods organization based in United States,
with around 400 employees and annual revenues of $100.0 million.
Kiehl's operates a diverse technology stack with applications such as
Apple Pay, LivePerson Conversational Cloud and Microsoft 365,
covering areas like Payment Processing, Chatbots and Conversational AI and Collaboration.
Kiehl's has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Apple, LivePerson and Microsoft.
Kiehl's recently adopted applications including
Salesforce Marketing Cloud in 2021, Salesforce Sales Cloud in 2021 and Apple Pay in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Kiehl's’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Kiehl's’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Kiehl's technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.