Kilpi Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Kilpi and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 340 Kilpi employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Kilpi has purchased the following applications: Retino Platform for Returns Management in 2025 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Kilpi is running and its propensity to invest more and deepen its relationship with Retino or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Kilpi revenues, which have grown to $105.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Kilpi intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Retino | Legacy | Retino Platform | Returns Management | SCM | n/a | 2025 | 2025 |
In 2025, Kilpi deployed the Retino Platform to consolidate post purchase operations across its Czech Republic and broader EU channels. The Retino Platform functions as a Returns Management solution and was implemented as a combination of Retino Returns and the newly added Retino Tracking module to extend existing returns capabilities.
Retino Returns provided the returns orchestration and reverse logistics workflows typical of Returns Management applications, while Retino Tracking introduced proactive shipment visibility and customer notification capabilities. Retino Tracking was configured to extend collection periods and trigger outbound notifications to customers, shifting event-driven status updates into the post purchase flow.
Operationally the implementation focused on post purchase operations and customer support workflows, aligning returns handling and tracking visibility across Kilpi’s channels in the Czech Republic and EU. The deployment emphasized orchestration between returns processing and carrier-side tracking events to reduce undelivered parcel handling and to relieve pressure on customer support teams.
Governance followed a phased augmentation model, with Retino Returns already in place and Retino Tracking added to broaden coverage and notification orchestration. The case study reports that the combined Retino Platform usage cut uncollected and undelivered parcels by 44 percent and produced a 7 percent increase in customer satisfaction as measured by NPS.
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