Kimball Midwest
4800 Roberts Rd,
Columbus, 43228, OH,
United States
Columbus, 43228, OH,
United States
1 800-233-1294
Distribution
Kimball Midwest Technographics
Kimball Midwest Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Kimball Midwest and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1360 Kimball Midwest employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Kimball Midwest has purchased the following applications: RadiusOne AR Suite for AR Automation in 2021, Survale OnboardX for Onboarding in 2017, Hubspot Live Chat for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Kimball Midwest is running and its propensity to invest more and deepen its relationship with HighRadius , Microsoft , Survale or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Kimball Midwest revenues, which have grown to $240.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Kimball Midwest intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Kimball Midwest Tech Stack and Enterprise Applications
Kimball Midwest ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HighRadius | Legacy | RadiusOne AR Suite | AR Automation | ERP | n/a | 2021 | 2021 |
In 2021 Kimball Midwest implemented RadiusOne AR Suite as its AR Automation platform to centralize credit and collections workflows. The deployment was focused on the Credit and Collections function where a Senior Credit Manager oversaw a $52M accounts receivable portfolio and a team of 18 direct reports, with credit limit authorities up to $200k and responsibility for customer setups, cash application, reconciliation and monthly bad debt write-off tasks.
RadiusOne AR Suite was configured to operationalize credit scoring, automated credit limit approvals, collections workflow orchestration, cash application and reconciliation processes, dispute management, and monthly KPI reporting. Configuration included automated credit decisioning and standardized monthly bad debt write-off procedures, plus structured scorecard reporting used in executive monthly presentations.
The implementation integrated HighRadius credit scoring model into RadiusOne AR Suite to standardize credit decisioning and reduce inconsistencies in approval outcomes. Operational coverage extended across Credit and Collections, finance reconciliation, billing investigations with sales, and internal audit processes that fed dispute recovery and SOP development.
Governance was formalized through monthly KPI tracking and scorecard reviews, a reorganization of Credit and Collections to align with collection effectiveness, and an internal audit framework. Explicit outcomes recorded during the rollout include meeting DSO and bad debt write-off goals for 2022 through 2024, a historic net bad debt write-off of 0.12 percent of sales in 2023, and internal audits that identified over $500k in disputed sales leading to $350k in recoveries.
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ERP Financial | ERP |
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2022 | 2023 |
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Kimball Midwest HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Survale | Legacy | Survale OnboardX | Onboarding | HCM | n/a | 2017 | 2017 |
In 2017, Kimball Midwest deployed Survale OnboardX to run an always on candidate feedback program across its sales hiring funnel in the United States. The deployment positioned Survale OnboardX as an Onboarding solution to instrument candidate experience across post offer and early hire stages, supporting recruiting and early talent workflows.
The implementation used Survale OnboardX onboarding and quality of hire capabilities to capture continuous candidate feedback and post offer signals, configured to route insights to recruiting teams and hiring managers. Functional configuration included post offer surveys, early hire experience measurement, automated alerting of negative signals, and closed loop feedback workflows mapped to sales hiring stages.
Operational coverage was focused on US sales recruiting and the hiring funnel, and the program produced immediate, actionable candidate experience wins. The team identified application friction and reversed multiple declined offers within the first months of deployment, governance concentrated on iterating survey triggers and recruiter response playbooks to convert negative candidate signals into hireable outcomes.
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Workforce Planning | HCM |
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2025 | 2025 |
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Kimball Midwest AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Kimball Midwest implemented Hubspot Live Chat. The deployment uses Hubspot Live Chat on their website and aligns with the Chatbots and Conversational AI category, positioning the site as a direct customer engagement channel.
The implementation centers on an embedded web chat widget, configured for proactive greetings, canned response templates, and session transcript capture. Hubspot Live Chat was configured to capture contact information during conversations and to persist conversation histories within the application, supporting standard chat routing and agent handoff workflows.
Operationally the rollout is focused on the corporate website as an inbound digital channel, supporting sales and customer service functions. The Hubspot Live Chat deployment runs as a cloud hosted conversational layer, consolidating visitor interactions into a central chat inbox that is managed by customer facing teams.
Governance for the chat deployment emphasizes defined operating hours, templated responses for common inquiries, and escalation paths from chat to email or phone support. Configuration and staffing policies were implemented to manage live engagement workload and ensure consistent handling of incoming web conversations.
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Kimball Midwest Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2015 | 2018 |
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Kimball Midwest Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Kimball Midwest Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2011 | 2011 |
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Kimball Midwest eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Personalization and Product Recommendations | eCommerce |
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2015 | 2015 |
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Kimball Midwest CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Kimball Midwest ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Remote Monitoring and Management | ITSM |
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2020 | 2020 |
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Kimball Midwest IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Kimball Midwest CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Kimball Midwest
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief Information Officer | CXO | IT | |
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Director of Information Technology | Director | IT | |
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Director of Marketing | Director | Marketing | |
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Director of Accounting Services | Director | Finance | |
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IT Operations Manager | Manager | IT | |
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Accounting Manager | Manager | Finance | |
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Assistant Director, Purchasing & Product Development | Director | R&D | |
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Chief Operation Officer | CXO | Finance | |
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Accounting Services Manager | Manager | Finance | |
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Chief Executive Officer | CXO | Finance | |
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Director, Purchasing and Product Development | Director | Procurement | |
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Apps Being Evaluated by Kimball Midwest Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Kimball Midwest IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Kimball Midwest digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Kimball Midwest Technographics
Kimball Midwest is a Distribution organization based in United States,
with around 1360 employees and annual revenues of $240.0 million.
Kimball Midwest operates a diverse technology stack with applications such as
RadiusOne AR Suite, Survale OnboardX and Hubspot Live Chat,
covering areas like AR Automation, Onboarding and Chatbots and Conversational AI.
Kimball Midwest has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as HighRadius, Survale and HubSpot.
Kimball Midwest recently adopted applications including
Planful Workforce Planning in 2025, Microsoft Dynamics 365 for Finance and Operations in 2022 and RadiusOne AR Suite in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Kimball Midwest’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Kimball Midwest’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Kimball Midwest technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.