Knauf Insulation
Stafford Road,
St Helens, WA10 3NS,
United Kingdom
St Helens, WA10 3NS,
United Kingdom
44 17 4476-6600
Manufacturing
Knauf Insulation Technographics
Knauf Insulation Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Knauf Insulation and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 597 Knauf Insulation employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Knauf Insulation has purchased the following applications: Stripe Payments for Payment Processing in 2021, Hubspot Live Chat for Chatbots and Conversational AI in 2022, Cisco Webex Meetings for Audio Video and Web Conferencing in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Knauf Insulation is running and its propensity to invest more and deepen its relationship with Stripe , HubSpot , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Knauf Insulation revenues, which have grown to $242.9 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Knauf Insulation intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Knauf Insulation Tech Stack and Enterprise Applications
Knauf Insulation ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Stripe | Legacy | Stripe Payments | Payment Processing | ERP | n/a | 2021 | 2021 |
In 2021, Knauf Insulation implemented Stripe Payments. Knauf Insulation uses Stripe Payments as its Payment Processing solution on the company website to accept customer payments for web orders.
The implementation leverages standard online payment modules including hosted checkout and direct card acceptance, tokenization to reduce PCI scope, API-based payment capture, and webhook-driven event handling. Stripe Payments is instrumented via front-end web SDKs and server-side APIs to manage authorization, capture, and refunds within the site checkout flow.
Operational ownership is centered on e-commerce and finance workflows, with the web team responsible for front-end integration and finance teams using Stripe's dashboard and webhooks to reconcile payments and monitor settlements. Governance is implemented through role-based access to the Stripe administrative console and event monitoring for payment lifecycle management.
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Knauf Insulation AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022, Knauf Insulation implemented Hubspot Live Chat on its public website, adopting a Chatbots and Conversational AI capability to manage real-time visitor interactions. The deployment used the Hubspot Live Chat web widget embedded via site script, enabling proactive messaging, canned responses, and contact capture to convert anonymous visitors into tracked leads. Hubspot Live Chat records conversation transcripts and associates interactions with contact records in the Hubspot platform to support follow up.
Operational coverage centers on website-driven marketing and front-line customer engagement workflows, with inbound chats routed into a centralized conversation inbox for coordinated handling. Configuration work focused on chat routing rules, message templates, and session tagging to standardize qualification and handoff processes across marketing and support functions. Governance was established around shared inbox ownership, conversation assignment, and retention of chat history to ensure consistent response handling and auditable records within the Hubspot Live Chat implementation.
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Knauf Insulation Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2018 | 2018 |
In 2018 Knauf Insulation implemented Cisco Webex Meetings, deploying Audio Video and Web Conferencing capabilities on its public website to enable external meeting access. The implementation centers on Cisco Webex Meetings as the primary audio video and web conferencing application, exposing join and scheduling flows to customers and partners via the corporate web presence.
The deployment leverages standard Webex Meetings capabilities including browser based audio and video conferencing, screen sharing, meeting scheduling, and meeting join widgets embedded in site pages. Configuration emphasis appears on web embedding and session provisioning for external participants, aligning with common Audio Video and Web Conferencing functional workflows such as ad hoc meeting creation, scheduled meetings, and attendee moderation.
Operational coverage focuses on external facing customer and partner engagement supplied through the website, with administrative control maintained through central IT management of Webex settings and meeting policies. Governance and workflow adjustments center on web based access controls and meeting moderation procedures consistent with an Audio Video and Web Conferencing rollout, enabling Knauf Insulation Cisco Webex Meetings to serve both engagement and collaboration business functions.
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Collaboration | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Knauf Insulation Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2020 | 2020 |
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Knauf Insulation CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2022 | 2022 |
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Knauf Insulation TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Knauf Insulation PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2021 | 2021 |
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Transactional Email | PaaS |
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2017 | 2017 |
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Transactional Email | PaaS |
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2022 | 2022 |
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Knauf Insulation IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Knauf Insulation
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Knauf Insulation Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Knauf Insulation IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Knauf Insulation digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Knauf Insulation Technographics
Knauf Insulation is a Manufacturing organization based in United Kingdom,
with around 597 employees and annual revenues of $242.9 million.
Knauf Insulation operates a diverse technology stack with applications such as
Stripe Payments, Hubspot Live Chat and Cisco Webex Meetings,
covering areas like Payment Processing, Chatbots and Conversational AI and Audio Video and Web Conferencing.
Knauf Insulation has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Stripe, HubSpot and Cisco Systems.
Knauf Insulation recently adopted applications including
Hubspot Live Chat in 2022, Slack Connect in 2022 and Microsoft 365 in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Knauf Insulation’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Knauf Insulation’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Knauf Insulation technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.