Calgary, T2C 3E5, AB,
Canada
Knight Plumbing & Heating Technographics
Knight Plumbing & Heating Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Knight Plumbing & Heating and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 40 Knight Plumbing & Heating employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Knight Plumbing & Heating has purchased the following applications: Successware for Professional Services Automation in 2022, Talkdesk CX Cloud for Customer Experience in 2024, Sentry for Application Performance Management in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Knight Plumbing & Heating is running and its propensity to invest more and deepen its relationship with Successware , Talkdesk , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Knight Plumbing & Heating revenues, which have grown to $9.1 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Knight Plumbing & Heating intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Knight Plumbing & Heating Tech Stack and Enterprise Applications
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Successware | Legacy | Successware | Professional Services Automation | ERP Services and Operations | n/a | 2022 | 2022 |
In 2022, Knight Plumbing & Heating implemented Successware as its Professional Services Automation platform to manage service operations and customer engagement. The installation is surfaced on the company website, indicating a web facing deployment for customer scheduling, job intake, and online appointment booking. The scope of the rollout corresponds to a small construction services operator, oriented to field technicians, office scheduling, and billing workflows across the organization.
Successware was configured to support core Professional Services Automation capabilities including work order and dispatch management, appointment scheduling, quoting and estimates, invoicing, and customer portal interactions. Operational coverage spans field service crews and back office administration at Knight Plumbing & Heating, with workflows defined around the job lifecycle from estimate through invoice. Governance emphasis focused on standardizing service intake and billing processes to create repeatable operational workflows and centralized job management using Successware.
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Talkdesk | Legacy | Talkdesk CX Cloud | Customer Experience | CRM | n/a | 2024 | 2024 |
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|
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Tag Management | CRM |
|
2014 | 2014 |
|
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Functional Software | Legacy | Sentry | Application Performance Management | ITSM | n/a | 2019 | 2019 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
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IT Decision Makers and Key Stakeholders at Knight Plumbing & Heating
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Knight Plumbing & Heating Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||