Wettingen, 5430,
Switzerland
KOMM Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by KOMM and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 120 KOMM employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that KOMM has purchased the following applications: Blue Call Contact Center for Call Center in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems KOMM is running and its propensity to invest more and deepen its relationship with Blue Call or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing KOMM revenues, which have grown to $34.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for KOMM intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Blue Call | Legacy | Blue Call Contact Center | Call Center | CRM | n/a | 2020 | 2020 |
In 2020, KOMM deployed Blue Call Contact Center as its Call Center platform to manage contact-center and telephony operations across its Swiss operations. The implementation centers on Blue Call Contact Center for customer service telephony, addressing inbound and outbound voice workflows used by the manufacturing company.
Configuration emphasizes core Call Center capabilities such as call routing and queuing, interactive voice response and agent console functionality, plus reporting and operational monitoring consistent with contact-center operations. Blue Call Contact Center is referenced explicitly by KOMM and the application name appears in operational documentation, indicating use of these standard functional modules.
Operational ownership is subcontracted to Blue Call AG, which KOMM lists for operation and maintenance of the telephone and control system in Switzerland, indicating a managed operations model for telephony and contact-center infrastructure. The deployment impacts customer service and telephony operations within KOMM, with Blue Call AG responsible for ongoing operation and maintenance of the contact-center environment.
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