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Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Michelin, an e2open customer evaluated Oracle Transportation Management

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

KOMM Data, Technology Stack, and Enterprise Applications
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Blue Call Legacy Blue Call Contact Center Call Center CRM n/a 2020 2020
In 2020, KOMM deployed Blue Call Contact Center as its Call Center platform to manage contact-center and telephony operations across its Swiss operations. The implementation centers on Blue Call Contact Center for customer service telephony, addressing inbound and outbound voice workflows used by the manufacturing company. Configuration emphasizes core Call Center capabilities such as call routing and queuing, interactive voice response and agent console functionality, plus reporting and operational monitoring consistent with contact-center operations. Blue Call Contact Center is referenced explicitly by KOMM and the application name appears in operational documentation, indicating use of these standard functional modules. Operational ownership is subcontracted to Blue Call AG, which KOMM lists for operation and maintenance of the telephone and control system in Switzerland, indicating a managed operations model for telephony and contact-center infrastructure. The deployment impacts customer service and telephony operations within KOMM, with Blue Call AG responsible for ongoing operation and maintenance of the contact-center environment.
IT Decision Makers and Key Stakeholders at KOMM
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by KOMM Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD KOMM Technographics

KOMM is a Manufacturing organization based in Switzerland, with around 120 employees and annual revenues of $34.0 million.

KOMM operates a diverse technology stack with applications such as Blue Call Contact Center, covering areas like Call Center.

KOMM has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Blue Call.

KOMM recently adopted applications including Blue Call Contact Center in 2020, highlighting its ongoing modernization strategy.

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Our research team continuously updates KOMM’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

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