Prescott, K0E 1T0, ON,
Canada
Kriska Holdings Canada Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Kriska Holdings Canada and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 850 Kriska Holdings Canada employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Kriska Holdings Canada has purchased the following applications: Deskpro Chat for Chatbots and Conversational AI in 2019, Algolia Search for Application, Web and Enterprise Search in 2021, BugSnag for Application Performance Management in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Kriska Holdings Canada is running and its propensity to invest more and deepen its relationship with Deskpro , Rocket.chat , Algolia or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Kriska Holdings Canada revenues, which have grown to $350.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Kriska Holdings Canada intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Deskpro | Legacy | Deskpro Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Kriska Holdings Canada implemented Deskpro Chat on its corporate website. Deskpro Chat is deployed as a Chatbots and Conversational AI front end to capture and manage real-time customer inquiries on the website. The deployment focused on adding a conversational web channel to support customer service and dispatch contact workflows.
The implementation used the Deskpro Chat web widget, configured conversational flows and response templates, and relied on built-in ticket creation within the Deskpro Chat environment to record interactions for follow up. Operational coverage centered on customer service and operations teams, with conversational content and configuration managed by the internal support organization. Deskpro Chat is referenced as the primary conversational interface in internal service workflows and incident handling.
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Algolia | Legacy | Algolia Search | Application, Web and Enterprise Search | Content Management | n/a | 2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| BugSnag | Legacy | BugSnag | Application Performance Management | ITSM | n/a | 2019 | 2019 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Sockets Layer (SSL) | CyberSecurity |
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2020 | 2020 |
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