Crawley, x, RH10 9PY,
United Kingdom
L3 Commercial Training Solutions (CTS) Technographics
L3 Commercial Training Solutions (CTS) Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by L3 Commercial Training Solutions (CTS) and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 31000 L3 Commercial Training Solutions (CTS) employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that L3 Commercial Training Solutions (CTS) has purchased the following applications: Yomdel Live Chat for Chatbots and Conversational AI in 2019, Hotjar for Customer Experience in 2020, Amazon EC2 for Application Hosting and Computing Services in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems L3 Commercial Training Solutions (CTS) is running and its propensity to invest more and deepen its relationship with Yomdel , LiveChat, Inc. , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing L3 Commercial Training Solutions (CTS) revenues, which have grown to $9.60 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for L3 Commercial Training Solutions (CTS) intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
L3 Commercial Training Solutions (CTS) Tech Stack and Enterprise Applications
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Yomdel | Legacy | Yomdel Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, L3 Commercial Training Solutions (CTS) deployed Yomdel Live Chat on its public website. Yomdel Live Chat is provisioned as a Chatbots and Conversational AI application to deliver real-time web customer engagement and structured inquiry capture.
The implementation configures the Yomdel Live Chat web widget and agent console, using functionality typical of Chatbots and Conversational AI deployments, including proactive chat invitations, scripted conversation flows for visitor qualification, automated routing to live agents, and explicit human handover paths. Session logging, searchable chat transcripts, and reporting dashboards are implemented to provide operational visibility into conversations and agent performance.
Operational coverage is focused on the corporate website where the solution supports customer support and commercial inquiry handling, routing interactions into contact center and sales workflows. Governance emphasizes conversational script management, agent response playbooks, and analytics-driven refinement of message flows, aligning ownership with digital customer experience and contact center teams.
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Chatbots and Conversational AI | AI-Powered Application |
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2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2020 | 2020 |
In 2020, L3 Commercial Training Solutions (CTS) deployed Hotjar as part of its Customer Experience tooling on its public website. The Hotjar implementation is instrumented in page scripts to capture behavioral analytics using session recordings, heatmaps, and on‑site feedback widgets, with the full application name Hotjar used to collect qualitative user signals alongside existing site telemetry.
The operational scope focuses on web channels that support marketing, digital customer engagement, and training product information, positioning Hotjar to inform UX research and conversion analysis. Configuration and governance include standard Hotjar functional modules such as recording schedules, heatmaps, feedback polls, and privacy controls to align data capture with consent requirements, and workflows route insights to digital and customer experience teams for iterative site improvements.
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Marketing Analytics | CRM |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon EC2 | Application Hosting and Computing Services | IaaS | n/a | 2018 | 2018 |
In 2018, L3 Commercial Training Solutions (CTS) deployed Amazon EC2 to host its corporate website. The Amazon EC2 deployment is categorized as Application Hosting and Computing Services and supplies virtual compute instances for web server workloads and application hosting, supporting instance provisioning, sizing, and runtime management for web-facing services.
Operational responsibility for the Amazon EC2 environment sits with IT infrastructure and web operations teams, who manage instance configurations, access controls, capacity planning, and monitoring for the website. Governance emphasizes cloud account controls and instance lifecycle policies consistent with standard practices for Application Hosting and Computing Services, and the implementation aligns with cloud-native compute patterns that prioritize granular compute resources for web infrastructure.
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at L3 Commercial Training Solutions (CTS)
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Apps Being Evaluated by L3 Commercial Training Solutions (CTS) Executives
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