LA Fitness
3960 Barranca Pkwy,
Irvine, 92606, CA,
United States
Irvine, 92606, CA,
United States
1 949-502-2777
Leisure and Hospitality
LA Fitness Technographics
LA Fitness Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by LA Fitness and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 14000 LA Fitness employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that LA Fitness has purchased the following applications: Microsoft Dynamics 365 for Finance and Operations for ERP Financial in 2016, SoundHound Smart Answering for Cognitive Computing in 2022, Microsoft 365 for Collaboration in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems LA Fitness is running and its propensity to invest more and deepen its relationship with Microsoft , SoundHound Inc. , Magnite or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing LA Fitness revenues, which have grown to $1.50 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for LA Fitness intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
LA Fitness Tech Stack and Enterprise Applications
LA Fitness ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Microsoft Dynamics GP | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | ERP | n/a | 2016 | 2017 |
In 2016, LA Fitness implemented Microsoft Dynamics 365 for Finance and Operations as its core ERP Financial platform. The deployment is described as a platform-level migration that replaced Microsoft Dynamics GP and consolidated finance, procurement, invoicing, payroll import, and inventory transaction flows into Microsoft Dynamics 365 for Finance and Operations.
Implementation work included reengineering the Purchase Ordering System, which was converted from a Silverlight implementation to a .NET MVC Razor engine, and development of web-based import utilities for payroll and invoice transactions. A web application was built to import payroll transactions for 40,000 employees into the ERP environment, and an inventory application using Angular with RESTful APIs was developed to support inventory transaction capture and fulfillment workflows.
Integrations were delivered using a mix of WCF web services and RESTful API endpoints, and a bespoke integration tool was used to import transactions from various source systems. The environment explicitly integrated with ADP extracts, where the ADP extract application was optimized using multi-threading to reduce processing time from 12 hours to 2 hours, and all existing Microsoft Dynamics GP integrations were converted to the Dynamics 365 for Finance and Operations integration model.
Governance and operational continuity were supported by retained developer ownership through December 2013 to April 2020, which included conversion and modernization of interface components and ongoing integration maintenance. The implementation narrative centers on consolidating transaction intake, procurement, payroll import, and inventory capabilities within Microsoft Dynamics 365 for Finance and Operations to unify financial operations under a single ERP Financial platform.
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LA Fitness AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SoundHound Inc. | Legacy | SoundHound Smart Answering | Cognitive Computing | AI-Powered Application | n/a | 2022 | 2022 |
In 2022, LA Fitness implemented SoundHound Smart Answering to introduce a generative voice AI layer for member and employee assistance. SoundHound Smart Answering is deployed as a Cognitive Computing application focused on elevating both customer experience and employee experience, with stated goals to address labor scarcity and rising operational costs.
The implementation centers on conversational voice AI and omnichannel assistant capabilities, including natural language understanding, intent classification, contextual dialogue management, and automated routing to human support when required. SoundHound Smart Answering was configured to support both customer-facing interactions and internal employee support workflows, with conversation design, scripted escalation paths, and knowledge base alignment forming core configuration work.
Operational coverage emphasizes customer and employee support within LA Fitness United States operations, delivering voice and digital assistant interactions across member service and internal helpdesk use cases. The deployment model is presented as a platform approach that unifies customer and employee assistants under a single Cognitive Computing service for consistent conversational behavior and shared knowledge assets.
Governance was organized around cross functional ownership between customer experience, people operations, and IT, focusing on content curation, escalation rules, and ongoing intent tuning. The stated outcome narrative for the rollout is improved CX and EX and mitigation of labor constraints through automated, AI enabled assistants, as delivered by SoundHound Smart Answering.
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LA Fitness Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, LA Fitness implemented Microsoft 365. LA Fitness uses Microsoft 365 on their website and as a cloud SaaS suite to support Collaboration across corporate communications and internal workplace productivity.
The Microsoft 365 deployment leverages core Collaboration capabilities such as Exchange Online for enterprise email, SharePoint and OneDrive for centralized document management and intranet content, and Microsoft Teams for chat, meetings, and synchronous collaboration. Configuration and administration center on tenant level controls, role based access and information governance to manage content publishing and file sharing across business functions. The implementation positions Microsoft 365 as the Collaboration platform for LA Fitness, supporting IT administration, HR, corporate communications and day to day office workflows.
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Collaboration | Collaboration |
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2015 | 2015 |
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LA Fitness CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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LA Fitness TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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LA Fitness IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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LA Fitness CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at LA Fitness
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by LA Fitness Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from LA Fitness IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the LA Fitness digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD LA Fitness Technographics
LA Fitness is a Leisure and Hospitality organization based in United States,
with around 14000 employees and annual revenues of $1.50 billion.
LA Fitness operates a diverse technology stack with applications such as
Microsoft Dynamics 365 for Finance and Operations, SoundHound Smart Answering and Microsoft 365,
covering areas like ERP Financial, Cognitive Computing and Collaboration.
LA Fitness has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft and SoundHound Inc..
LA Fitness recently adopted applications including
SoundHound Smart Answering in 2022, Magnite (ex Rubicon Project) in 2022 and OneTrust Cookie Consent in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of LA Fitness’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates LA Fitness’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete LA Fitness technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.