Lakeland
Alexandra Buildings,
Windermere, LA23 1BQ,
United Kingdom
Windermere, LA23 1BQ,
United Kingdom
44 15 3948-8100
Retail
Lakeland Technographics
Lakeland Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Lakeland and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1488 Lakeland employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Lakeland has purchased the following applications: Rotageek Workforce Management for Workforce Management in 2022, Cisco Webex Meetings for Audio Video and Web Conferencing in 2021, SAP Commerce Cloud (ex Hybris) for eCommerce in 2011 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Lakeland is running and its propensity to invest more and deepen its relationship with Rotageek , Cisco Systems , SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Lakeland revenues, which have grown to $208.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Lakeland intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Lakeland Tech Stack and Enterprise Applications
Lakeland HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Rotageek | Legacy | Rotageek Workforce Management | Workforce Management | HCM | n/a | 2022 | 2022 |
Lakeland implemented Rotageek Workforce Management in 2022 to digitalise retail staff scheduling across roughly 65 UK stores, covering approximately 800 to 950 employees and aligning HR and retail scheduling under a single platform. The deployment targeted core Workforce Management functions to reduce store manager administrative load and to provide clearer schedule visibility for store teams.
The Rotageek Workforce Management implementation focused on centralised rostering and schedule authoring, employee schedule visibility, and labour optimisation rules typical of workforce scheduling systems. Configuration work concentrated on rule sets for shift coverage and manager-level controls to streamline roster creation and reduce ad hoc manual scheduling.
Operational coverage was retail store scheduling and HR rostering processes across Lakeland's UK estate, with the system used by store managers and HR teams to manage shifts and staffing levels. No external system integrations were specified in the source, so operational scope remained focused on in-store and HR scheduling workflows within the Workforce Management domain.
The contract was awarded in mid 2022 and Rotageek completed a rapid one month rollout, with the solution going live in 2022 and handed over to store and HR users. Reported outcomes from the deployment included time savings for store managers and improved schedule visibility for store teams.
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Lakeland Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
In 2021, Lakeland implemented Cisco Webex Meetings and embedded Cisco Webex Meetings on its website to provide Audio Video and Web Conferencing capabilities for corporate and store facing communications. The deployment uses the cloud hosted Webex Meetings service to deliver browser based join, scheduled meetings, and public meeting links surfaced on lakeland.co.uk. Lakeland Cisco Webex Meetings Audio Video and Web Conferencing is positioned to support internal collaboration, supplier calls, and remote training across retail operations.
Configuration centers on core meeting modules such as video conferencing, screen sharing, recording and attendee management, consistent with Audio Video and Web Conferencing functional patterns. Operational coverage spans corporate communications, merchandising and store leadership workflows, with calendar scheduling and access control integrated into booking and governance practices. The implementation emphasizes web embedded access for external partners and customers via the website while maintaining host controls and meeting administration features for internal governance.
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Lakeland eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Commerce Cloud (ex Hybris) | eCommerce | eCommerce | Javelin Group | 2011 | 2012 |
In 2011, Lakeland implemented SAP Commerce Cloud (ex Hybris) as its core eCommerce platform. The retailer has remained on the hybris platform since that initial adoption and this relaunch moved the business to the hybris suite 5.2, with long-term implementation partner Javelin Group delivering the six month project on time and to budget.
The implementation concentrated on customer search and merchandising capabilities and on content management, giving the web team improved tools to manage assortment and publish content. SAP Commerce Cloud (ex Hybris) was configured to support an enhanced responsive design and a creative refresh designed by Fat Media, reflecting the priority of mobile usability where over half of traffic is mobile.
Operationally the site continues to provide a single view of stock updated in real-time, functionality used to support Lakeland Click and Collect across the retailer's 69 UK stores and to coordinate online orders with store pickup workflows. Functional impact spans eCommerce, merchandising, web content operations, marketing, and store fulfilment, with platform-level performance and security improvements implemented to support continuing sales growth.
Governance and rollout were run as a defined six month program delivered by Javelin Group, with project scope including platform upgrade, front-end creative refresh, and CMS and merchandising toolset deployment. Reported outcomes from the relaunch include faster site load times, enhanced mobile experience, simplified content publishing for the web team, and improved product findability and assortment management, as stated by the retailer.
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eCommerce | eCommerce |
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2011 | 2011 |
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Personalization and Product Recommendations | eCommerce |
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2018 | 2018 |
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Lakeland SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Inventory Management | SCM |
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2010 | 2011 |
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Order Management | SCM |
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2010 | 2010 |
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Lakeland CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Center | CRM |
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2024 | 2024 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Partner Relationship Management | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2017 | 2017 |
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Lakeland Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2010 | 2011 |
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Lakeland IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Cloud Storage | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Lakeland CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Endpoint Management | CyberSecurity |
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2018 | 2018 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Lakeland
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Head Of Ecommerce & Retail Marketing | Director | Marketing | |
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Chief Commercial Officer | CXO | Finance | |
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Head of Loyalty and CRM | Director | Marketing | |
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Chief Customer Officer | CXO | Customer Service | |
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Head Of Customer Service | Director | Customer Service | |
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Apps Being Evaluated by Lakeland Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Lakeland IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Lakeland digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Lakeland Technographics
Lakeland is a Retail organization based in United Kingdom,
with around 1488 employees and annual revenues of $208.0 million.
Lakeland operates a diverse technology stack with applications such as
Rotageek Workforce Management, Cisco Webex Meetings and SAP Commerce Cloud (ex Hybris),
covering areas like Workforce Management, Audio Video and Web Conferencing and eCommerce.
Lakeland has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Rotageek, Cisco Systems and SAP.
Lakeland recently adopted applications including
8x8 Contact Center in 2024, Rotageek Workforce Management in 2022 and Cisco Webex Meetings in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Lakeland’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Lakeland’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Lakeland technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.