London, W1T 3PT,
United Kingdom
Lambert Smith Hampton Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Lambert Smith Hampton and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1200 Lambert Smith Hampton employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Lambert Smith Hampton has purchased the following applications: Infor SunSystems for ERP Financial in 2010, Benefex OneHub | Benefits for Benefits Administration in 2023, LiveChat for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Lambert Smith Hampton is running and its propensity to invest more and deepen its relationship with Infor , Benefex, a Zellis Company , LiveChat, Inc. or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Lambert Smith Hampton revenues, which have grown to $150.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Lambert Smith Hampton intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor SunSystems | ERP Financial | ERP Financial Management | n/a | 2010 | 2011 |
In 2010, Lambert Smith Hampton implemented Infor SunSystems, deploying the Infor SunSystems ERP Financial application to support its accounts payable workflows in the United Kingdom. The deployment concentrated on the purchase ledger function, embedding invoice coding, invoice posting, and payment run capabilities into the finance operating model. Operational ownership was assigned to the Purchase Ledger Clerk, who handled coding, posting invoices to SUN through to final payment run and managed supplier queries. The implementation targeted finance processes that support the company’s construction and real estate activities rather than a company wide ERP rollout.
Functional configuration emphasized the purchase ledger module of Infor SunSystems, including invoice validation, ledger coding, and scheduled payment run processing. Day to day operations consisted of coding supplier invoices, posting transactions into Infor SunSystems, executing final payment runs, and responding to supplier queries within the finance department. Governance focused on role based task allocation for the Purchase Ledger Clerk and procedural controls over invoice posting and payment execution to maintain transactional traceability. The account payable centered scope reflects an operational implementation of the ERP Financial application rather than a broader multi‑module program.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Benefex, a Zellis Company | Legacy | Benefex OneHub | Benefits | Benefits Administration | HCM | n/a | 2023 | 2023 |
In 2023 Lambert Smith Hampton implemented Benefex OneHub | Benefits as part of a targeted Benefits Administration initiative covering approximately 1,500 UK and ROI employees across 36 offices. The deployment was led from HR operations and reward, delivered by a Head of HR Operations & Reward with a team of nine during an April to December 2023 transformation that coincided with broader HR and payroll program work. Benefex OneHub | Benefits was positioned to centralize flexible benefit schemes and produce total reward statements for employees, aligning benefits communications and enrollment across multiple pay groups and sites.
The Benefex OneHub | Benefits implementation focused on core benefits administration capabilities, including configuration of flexible benefits packages, employee self-service enrollment workflows, rules-based eligibility and cost modeling, and automated total reward statement generation. Configuration work emphasized benefit plan variants and employee-facing communications to support uptake and clarify reward positioning across the workforce.
This deployment ran alongside an end-to-end HR and payroll migration of 1,500 UK and ROI employees from Northgate Arinso to CoreHR, aligning benefits enrollment and deduction processes with the reorganized payroll operations which manage a £3.5m monthly payroll across four pay-groups. The Benefex OneHub | Benefits rollout was therefore delivered within a broader HR technology stack and coordinated with payroll reconfiguration and absence management initiatives.
Governance and program ownership remained with HR leadership, with change management led by the HR operations and reward function and phased rollout to multiple offices. The Benefex implementation and total reward statement program is recorded as delivering circa £300,000 per annum in savings, as part of a wider transformation that also included payroll migration savings and an absence management implementation that reduced unplanned absence.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019 Lambert Smith Hampton implemented LiveChat in the Chatbots and Conversational AI category on its public website. LiveChat is deployed as an embedded website chat widget to handle real time visitor interactions, providing conversational interfaces for property enquiries and client engagement on lsh.co.uk.
The LiveChat implementation leverages standard Chatbots and Conversational AI capabilities including a browser embedded chat interface, canned responses, session transcripts, and activity analytics to support front office inquiry handling. Administration and workflow configuration are managed by web operations and client services teams, aligning chat routing and response templates with client inquiry workflows. The deployment focuses on customer engagement and lead capture workflows on the corporate site.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2016 | 2016 |
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Collaboration | Collaboration |
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2021 | 2021 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2013 | 2013 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Engagement | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics, Lead Generation | CRM |
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2012 | 2012 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2004 | 2004 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2013 | 2013 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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