Danville, 61832-3802, IL,
United States
Landmark Credit Union Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Landmark Credit Union and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Landmark Credit Union employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Landmark Credit Union has purchased the following applications: Bottomline ePay for Payment Processing in 2021, Fiserv DNA Bank Platform for Core Banking in 2022, Clinc AI Platform for Chatbots and Conversational AI in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Landmark Credit Union is running and its propensity to invest more and deepen its relationship with Bottomline Technologies , Fiserv , NCR Voyix or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Landmark Credit Union revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Landmark Credit Union intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Bottomline Technologies | Legacy | Bottomline ePay | Payment Processing | ERP Financial Management | n/a | 2021 | 2021 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Fiserv | Legacy | Fiserv DNA Bank Platform | Core Banking | ERP Services and Operations | n/a | 2022 | 2022 |
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Digital Banking | ERP Services and Operations |
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2018 | 2018 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Clinc AI | Legacy | Clinc AI Platform | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022, Landmark Credit Union implemented Clinc AI Platform to introduce a customer-facing conversational interface on its public website. The deployment targeted digital customer service and online banking support, positioning Clinc AI Platform within the Chatbots and Conversational AI category to handle conversational inquiries and self-service interactions for retail members.
The Clinc AI Platform implementation emphasized core conversational capabilities, including natural language understanding, dialogue management, intent classification, and conversation orchestration. Configuration work focused on banking-aligned conversational flows and scripted escalation points, with ongoing tuning of utterance models and intent libraries to reflect common member queries.
Deployment was executed as a web channel integration hosted on Landmark Credit Union’s website, serving as the primary touchpoint for the implemented conversational service. Operational scope centered on customer service and digital channels, with the web widget designed to handle routine inquiries and route or escalate more complex requests to human support when required.
Governance responsibilities were aligned to Landmark’s digital channels and customer support teams, who manage conversational content, intent labeling, and model refinement cycles. Rollout was organized to ensure iterative updates to conversational scripts and ongoing monitoring of interaction quality through platform analytics provided by Clinc AI Platform.
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Chatbots and Conversational AI | AI-Powered Application |
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2022 | 2022 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2022 | 2022 |
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Tag Management | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2019 | 2019 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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AML, Fraud and Compliance | TRM |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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| Date | Company | Status | Vendor | Product | Category | Market |
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