Lawson
East Tower, Gate City Ohsaki 11-2, Osaki 1-chome, Shinagawa-ku,
Tokyo, 141 8643,
Japan
Tokyo, 141 8643,
Japan
81 3 5437-3963
Consumer Packaged Goods
Lawson Technographics
Lawson Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Lawson and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 11666 Lawson employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Lawson has purchased the following applications: Google Workspace (Formerly Google G-Suite) for Collaboration in 2017, Salesforce Service Cloud for Customer Support in 2015, Amazon EC2 for Application Hosting and Computing Services in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Lawson is running and its propensity to invest more and deepen its relationship with Google , Salesforce , Revive Adserver or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Lawson revenues, which have grown to $5.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Lawson intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Lawson Tech Stack and Enterprise Applications
Lawson Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, Lawson implemented Google Workspace (Formerly Google G-Suite) to provide Collaboration and productivity tooling for its corporate workforce. The implementation established cloud based email and collaboration services to support internal communications and document workflows across business functions such as marketing and corporate administration. Evidence of Google Workspace assets appears in Lawson's public website source, indicating use of Google Workspace services alongside its web presence.
Configuration used core Google Workspace applications including Gmail, Google Drive, Google Docs, Google Calendar, and Google Meet to enable email, document collaboration, scheduling, and real time conferencing. Administrative controls and identity provisioning were managed through the Google Workspace Admin console to centralize user account management, access controls, and policy enforcement. This deployment links Lawson, Google Workspace (Formerly Google G-Suite), Collaboration and internal communications and productivity within a cloud based SaaS architecture visible from the site source.
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Lawson CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Salesforce Sales Cloud | Salesforce Service Cloud | Customer Support | CRM | Direct from vendor | 2015 | 2015 |
In 2015, Lawson implemented Salesforce Service Cloud to centralize and standardize its Customer Support operations. The deployment was a cloud architecture delivered direct from vendor and targeted Lawson's customer support organization within its Japan operations, aligning support case intake and resolution workflows under a single platform.
Salesforce Service Cloud was configured to provide core case management, a unified service console, knowledge base construction, entitlement and SLA enforcement, and workflow automation including macros and escalation rules. Configuration work focused on case lifecycle orchestration, role based console layouts for agents, and reporting and dashboarding to surface support queues and exceptions for service managers.
The implementation integrated with Lawson's existing Salesforce Sales Cloud to synchronize account and contact records and preserve a single customer record across sales and service domains. Data model alignment and shared objects were emphasized to enable handoffs between sales and support, while remaining within Salesforce cloud to reduce cross platform complexity.
Governance changes established formal case ownership, escalation paths, and entitlement based SLA processes in the new Service Cloud environment, with the vendor delivering implementation services and initial rollout support. Operationalization included agent onboarding to the service console, centralized support process documentation, and administrative controls for change and release management on the Salesforce Service Cloud platform.
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2011 | 2011 |
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Lawson IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon EC2 | Application Hosting and Computing Services | IaaS | n/a | 2020 | 2020 |
In 2020, Lawson deployed Amazon EC2 in the Amazon Tokyo Region to host website facing compute for its Japan operations. The deployment uses Amazon EC2 as the core Application Hosting and Computing Services component for Lawson's web presence and customer facing applications.
Configuration centers on EC2 instance families and tiered compute for web and application workloads, with virtual network segmentation, security group controls, and standard instance lifecycle management to support patching and scaling. The implementation emphasizes region local compute to reduce latency for Japanese users and aligns instance provisioning to the Application Hosting and Computing Services functional model.
Operational ownership resides with Lawson's cloud and web operations teams in Japan, who manage provisioning, capacity planning, and incident response across the Amazon EC2 estate. Governance focuses on access controls, environment separation, and runbooks for instance management, reflecting standard operational structures for Application Hosting and Computing Services.
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Application Hosting and Computing Services | IaaS |
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2024 | 2025 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Lawson
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Lawson Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Lawson IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Lawson digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Lawson Technographics
Lawson is a Consumer Packaged Goods organization based in Japan,
with around 11666 employees and annual revenues of $5.00 billion.
Lawson operates a diverse technology stack with applications such as
Google Workspace (Formerly Google G-Suite), Salesforce Service Cloud and Amazon EC2,
covering areas like Collaboration, Customer Support and Application Hosting and Computing Services.
Lawson has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Google, Salesforce and Amazon Web Services (AWS).
Lawson recently adopted applications including
Oracle Cloud Infrastructure in 2024, Akamai CDN in 2021 and Amazon EC2 in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Lawson’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Lawson’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Lawson technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.