LCL
20, avenue de Paris,
Paris, 94811,
France
Paris, 94811,
France
33 1 42 95 70 00
Banking and Financial Services
LCL Technographics
LCL Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by LCL and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20900 LCL employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that LCL has purchased the following applications: Apple Pay for Payment Processing in 2020, Adobe Connect for Audio Video and Web Conferencing in 2020, DocuSign eSignature for Digital Signing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems LCL is running and its propensity to invest more and deepen its relationship with Apple , Adobe Systems , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing LCL revenues, which have grown to $4.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for LCL intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
LCL Tech Stack and Enterprise Applications
LCL ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Apple | Legacy | Apple Pay | Payment Processing | ERP | n/a | 2020 | 2020 |
In 2020, LCL implemented Apple Pay as a Payment Processing capability on its public website in France. The Apple Pay integration is embedded in LCL's web payment flows to enable browser-based, tokenized card transactions and cardholder authentication for online payments. The deployment targets customer-facing checkout and authentication flows on the corporate website, providing a native Apple Pay payment option in the browser environment.
The implementation follows Apple Pay on the Web patterns, leveraging client-side Apple Pay JS to invoke the Apple Pay payment sheet, perform merchant validation, and capture payment tokens. Server-side components handle token receipt and processing into LCL's payment processing infrastructure, with configuration work focused on payment authorization workflows, token lifecycle management, and session integration with web checkout modules. The application name Apple Pay is surfaced as the front-end payment method, reducing direct exposure of raw card data through tokenization.
Operational coverage is limited to LCL's online retail and consumer banking payment touchpoints on its website in France, governed by the bank's digital payments and web platform teams. Governance activities included revising web checkout workflows and payment acceptance policies to incorporate Apple Pay flows and token management procedures. Ongoing operations emphasize secure token handling and alignment of web authentication flows with the Payment Processing model.
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LCL Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, LCL implemented Adobe Connect as a web-facing conferencing capability. LCL deployed Adobe Connect in the Audio Video and Web Conferencing category, embedding the Adobe Connect application on its public website to deliver browser-based virtual meeting rooms and webinar experiences for client interactions and digital events.
The implementation emphasized standard conferencing modules such as webinar hosting, virtual meeting rooms, screen sharing, session recording, and attendee management to support customer engagement and online demonstrations. Operational scope centers on digital channels serving retail banking customers via the website, with governance focused on session scheduling, content moderation, access controls, and data privacy controls consistent with regulated financial services environments.
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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LCL Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DocuSign | Legacy | DocuSign eSignature | Digital Signing | Content Management | n/a | 2021 | 2021 |
In 2021, LCL implemented DocuSign eSignature as a Digital Signature solution on its public website to capture electronically signed customer agreements and authorizations. The deployment is focused on customer-facing signature capture within the bank's online channels, embedding DocuSign eSignature workflows directly into web-based application and consent flows to reduce paper-based handoffs.
The implementation configures core DocuSign eSignature capabilities including reusable templates, envelope lifecycle handling, embedded signing sessions, authentication options, and system-generated audit trails. DocuSign eSignature is used to manage document routing, signature sequencing, and record retention consistent with standard Digital Signing functional patterns.
Operationally the solution is integrated into the website front end and the bank's online transaction flows to support retail customer agreements and account servicing processes. Governance leverages built-in auditability, access controls, and signature authentication features of DocuSign eSignature to align signing processes with banking compliance and operational control requirements.
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Web Content Management | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2019 | 2019 |
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LCL CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Loyalty | CRM |
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2014 | 2014 |
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Data Management Platform | CRM |
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2016 | 2016 |
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Data Management Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2017 | 2017 |
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LCL ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2017 | 2017 |
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LCL TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Treasury Management | TRM |
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2004 | 2004 |
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LCL IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Data Warehouse Appliance | IaaS |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at LCL
| First Name | Last Name | Title | Function | Department | Phone | |
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Human Resources, Director, Head of Recruitment, Career Development and Personnel Training | Director | HR | |
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Directeur Ressources Humaines | Director | Finance | |
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Directeur des Ressources Humaines | Director | Finance | |
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Head of Customer Journeys on Payments - LCL | Director | Customer Service | |
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Director of Transformation, Customer Satisfaction & Quality of Service | Director | Customer Service | |
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Customer Journey Project Manager | Manager | Customer Service | |
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Customer Relationship Development Manager | Manager | Customer Service | |
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Head of Derivatives Sales | Director | Finance | |
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Head of Derivatives Sales | Director | Finance | |
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Cross Asset Derivatives Sales Manager | Manager | Sales | |
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Apps Being Evaluated by LCL Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from LCL IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the LCL digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD LCL Technographics
LCL is a Banking and Financial Services organization based in France,
with around 20900 employees and annual revenues of $4.00 billion.
LCL operates a diverse technology stack with applications such as
Apple Pay, Adobe Connect and DocuSign eSignature,
covering areas like Payment Processing, Audio Video and Web Conferencing and Digital Signing.
LCL has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Apple, Adobe Systems and DocuSign.
LCL recently adopted applications including
DocuSign eSignature in 2021, About Livefyre in 2021 and Microsoft Azure Cloud Services in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of LCL’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates LCL’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete LCL technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.