Leslie's
2005 E Indian School Rd Ste 101,
Phoenix, 85016, AZ,
United States
Phoenix, 85016, AZ,
United States
1 602-366-3999
Retail
Leslie's Technographics
Leslie's Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Leslie's and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3790 Leslie's employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Leslie's has purchased the following applications: Affirm for Payment Processing in 2021, Oracle Taleo Cloud Service for Recruiting, Applicant Tracking System in 2014, LiveChat for Chatbots and Conversational AI in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Leslie's is running and its propensity to invest more and deepen its relationship with Affirm , Oracle , Timesoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Leslie's revenues, which have grown to $1.24 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Leslie's intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Leslie's Tech Stack and Enterprise Applications
Leslie's ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Affirm | Legacy | Affirm | Payment Processing | ERP | n/a | 2021 | 2021 |
In 2021, Leslie's implemented Affirm as a Payment Processing solution on its ecommerce website. The Affirm implementation is embedded into checkout on https://www.lesliespool.com/ to present installment financing as a payment option to online shoppers.
Affirm was configured to support consumer-facing installment payments, payment authorization flows, and merchant settlement visibility through the vendor's merchant portal. Configuration work focused on checkout selection flows and backend capture workflows that align with typical Payment Processing functional requirements for online retail.
Operational coverage centers on Leslie's United States ecommerce channel, affecting ecommerce, payments operations, finance, and customer service functions. Integration points are concentrated in the website checkout and order confirmation processes, with reconciliation and chargeback handling routed to payments operations.
Governance adjustments included updated payment acceptance rules, checkout UI sequencing to surface the financing option, and training updates for customer service to handle financing inquiries. Affirm is the named Payment Processing application for Leslie's web sales and is instrumented to centralize online consumer financing in the retailer's payment stack.
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Leslie's HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Taleo Cloud Service | Recruiting, Applicant Tracking System | HCM | n/a | 2014 | 2014 |
In 2014, Leslie's deployed Oracle Taleo Cloud Service as its applicant tracking system and embedded the application into the company's public careers site. Oracle Taleo Cloud Service provides Recruiting,Applicant Tracking System capabilities for posting openings, capturing applications, and routing candidates through configured hiring workflows. The careers portal URL is provisioned directly on the external website, reflecting a cloud hosted career site integration using Oracle Taleo Cloud Service.
The configuration leverages standard ATS modules such as job requisition management, candidate application intake, resume parsing, screening workflows, and interview tracking to support Leslie's HR and talent acquisition functions. Oracle Taleo Cloud Service was instrumented to surface job listings on the external career site and to manage the applicant lifecycle for US based recruiting operations. Governance emphasis centered on HR workflow configuration and hiring process alignment to operationalize the Recruiting,Applicant Tracking System across Leslie's talent acquisition team.
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Time and Attendance | HCM |
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1993 | 1993 |
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Time Clock (Hardware) | HCM |
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2020 | 2020 |
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Workforce Management | HCM |
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2018 | 2018 |
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Leslie's AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2014 | 2014 |
In 2014, Leslie's implemented LiveChat on their website. LiveChat is a Chatbots and Conversational AI application that delivers a web-embedded chat interface for customer engagement and real-time messaging across site touchpoints. The deployment targeted online customer support and sales inquiry workflows within Leslie's retail operations, surfacing live chat as a primary digital channel for product and service interactions.
The implementation centered on a web chat widget and agent console consistent with Chatbots and Conversational AI functional patterns, including conversational routing, canned responses, session transcripts, and live agent handoff. Configuration and operational controls are aligned with cloud-hosted vendor management of the LiveChat service, and governance focused on establishing agent workflows, escalation rules, message templates, and staffing schedules for online support. No named integrations are documented in the available source.
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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Leslie's Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Management | Content Management |
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2020 | 2020 |
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Leslie's eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce Fraud Protection | eCommerce |
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2019 | 2019 |
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eCommerce Fraud Protection | eCommerce |
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2019 | 2019 |
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eCommerce | eCommerce |
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2020 | 2020 |
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Personalization and Product Recommendations | eCommerce |
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2020 | 2020 |
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Product Review Management | eCommerce |
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2020 | 2020 |
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Leslie's CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Leslie's ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2015 | 2015 |
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IT Service Management | ITSM |
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2019 | 2019 |
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Leslie's TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Leslie's PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2014 | 2014 |
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Leslie's IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Cloud Storage | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Leslie's CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Leslie's
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Leslie's Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Leslie's IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Leslie's digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Leslie's Technographics
Leslie's is a Retail organization based in United States,
with around 3790 employees and annual revenues of $1.24 billion.
Leslie's operates a diverse technology stack with applications such as
Affirm, Oracle Taleo Cloud Service and LiveChat,
covering areas like Payment Processing, Recruiting, Applicant Tracking System and Chatbots and Conversational AI.
Leslie's has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Affirm, Oracle and LiveChat, Inc..
Leslie's recently adopted applications including
Affirm in 2021, Salesforce Chat (formerly Salesforce Live Agent) in 2021 and Medallia Kampyle in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Leslie's’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Leslie's’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Leslie's technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.