LG Electronics USA
111 Sylvan Ave,
Englewood Cliffs, 07632, NJ,
United States
Englewood Cliffs, 07632, NJ,
United States
1 201-816-2000
Manufacturing
LG Electronics USA Technographics
LG Electronics USA Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by LG Electronics USA and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 7000 LG Electronics USA employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that LG Electronics USA has purchased the following applications: ServicePower Field Service Management for Field Service Management in 2017, Velaro Live Chat for Chatbots and Conversational AI in 2016, Cisco Webex Meetings for Audio Video and Web Conferencing in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems LG Electronics USA is running and its propensity to invest more and deepen its relationship with ServicePower , Velaro , GoTo (formerly LogMeIn) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing LG Electronics USA revenues, which have grown to $3.50 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for LG Electronics USA intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
LG Electronics USA Tech Stack and Enterprise Applications
LG Electronics USA ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ServicePower | Legacy | ServicePower Field Service Management | Field Service Management | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017, LG Electronics USA implemented ServicePower Field Service Management, adopting a Field Service Management solution to support appliance field service operations across the United States. The deployment was scoped to field service operations and warranty and claims processes within LG's US service network.
The implementation centered on ServicePower Field Service Management capabilities, notably AI based schedule optimization and warranty claims management, and included configuration of technician dispatch and mobile field workflows to operationalize appointments and service confirmations. Workflows were instrumented to provide schedule flexibility, automated claims intake and processing, routing logic for technician assignment, and lifecycle tracking for warranty cases.
Operational coverage focused on the United States service network and impacted field service operations and warranty claims teams, with governance aligned to standardize claims processing and field scheduling workflows. The rollout delivered improved scheduling flexibility and claims automation for LG's US service network as reported, strengthening coordination between field dispatch and warranty administration.
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LG Electronics USA AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Velaro | Legacy | Velaro Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, LG Electronics USA implemented Velaro Live Chat on its public website. The deployment sits within the Chatbots and Conversational AI category and uses a web-embedded chat implementation to enable real-time visitor messaging and an agent-facing console for live customer engagement.
Operationally, Velaro Live Chat was provisioned to support customer service and online sales touchpoints on lg.com in the United States, centralizing synchronous digital engagement on the corporate website. Governance focused on centralized administration of chat routing and escalation workflows, session transcript capture for quality review, and alignment of chat handling with existing customer support and e-commerce operational processes.
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Chatbots and Conversational AI | AI-Powered Application |
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2016 | 2016 |
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LG Electronics USA Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2018 | 2018 |
In 2018, LG Electronics USA implemented Cisco Webex Meetings to enable web-based conferencing capabilities on its digital properties. Cisco Webex Meetings is an Audio Video and Web Conferencing application that LG Electronics USA uses on their website to deliver browser-based meeting rooms for customer engagement and for internal collaboration across corporate teams.
The deployment emphasized embedding the Cisco Webex Meetings client into public site pages and provisioning accounts for internal users, with configuration focused on meeting scheduling, high-definition video and audio conferencing, screen sharing, recording, and participant controls. Architecture followed a cloud-hosted meeting service model with browser-based clients and centralized administrative controls, and governance centered on enterprise admin policies and role-based user provisioning to manage meeting access and compliance across LG Electronics USA operations.
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LG Electronics USA Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2016 | 2016 |
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LG Electronics USA eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2021 | 2021 |
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Personalization and Product Recommendations | eCommerce |
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2016 | 2016 |
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LG Electronics USA CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2016 | 2016 |
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Data Management Platform | CRM |
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2016 | 2016 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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LG Electronics USA ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2020 | 2020 |
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LG Electronics USA PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Building Information Modeling | PLM and Engineering |
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2020 | 2020 |
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LG Electronics USA TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Treasury Management | TRM |
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2015 | 2015 |
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LG Electronics USA IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at LG Electronics USA
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by LG Electronics USA Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from LG Electronics USA IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the LG Electronics USA digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD LG Electronics USA Technographics
LG Electronics USA is a Manufacturing organization based in United States,
with around 7000 employees and annual revenues of $3.50 billion.
LG Electronics USA operates a diverse technology stack with applications such as
ServicePower Field Service Management, Velaro Live Chat and Cisco Webex Meetings,
covering areas like Field Service Management, Chatbots and Conversational AI and Audio Video and Web Conferencing.
LG Electronics USA has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as ServicePower, Velaro and Cisco Systems.
LG Electronics USA recently adopted applications including
PriceSpdier Commerce Connector in 2021, Adobe Experience Cloud in 2021 and Adobe Analytics Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of LG Electronics USA’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates LG Electronics USA’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete LG Electronics USA technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.