LHW
485 Lexington Ave #401,
New York, 10017, NY,
United States
New York, 10017, NY,
United States
1 212-515-5600
Leisure and Hospitality
LHW Technographics
LHW Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by LHW and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1200 LHW employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that LHW has purchased the following applications: Sojern for Guest Management in 2018, Microsoft 365 for Collaboration in 2017, Sitecore CMS for Web Content Management in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems LHW is running and its propensity to invest more and deepen its relationship with Sojern , Quadient , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing LHW revenues, which have grown to $130.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for LHW intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
LHW Tech Stack and Enterprise Applications
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sojern | Legacy | Sojern | Guest Management | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, LHW implemented Sojern on its website. The Sojern deployment serves as a Guest Management solution for lhw.com, centralizing guest acquisition, audience segmentation, and onsite intent capture for the company’s digital property.
Deployment is web-facing and centered on page-level instrumentation and event tagging, aligning site events to guest profiles and traveler intent segments. Functional capabilities implemented include audience segmentation, campaign orchestration, onsite behavior tracking, and reporting workflows typical of Guest Management implementations, with configuration focused on mapping booking intent signals to campaign and audience rules within Sojern.
Operational ownership rests with LHW digital marketing and distribution teams in the United States, using Sojern to activate audiences and manage onsite guest engagement. Governance is implemented through tag management and consent controls to align data capture with site privacy requirements, and the LHW Sojern Guest Management setup is oriented to support customer acquisition and onsite engagement processes for the lhw.com property.
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Mailing System | ERP Services and Operations |
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2010 | 2010 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, LHW implemented Microsoft 365 to provide Collaboration capabilities. LHW Microsoft 365 Collaboration supports corporate communications and hospitality operations for the 1,200 employee organization, and references to Microsoft 365 appear on the company public website, indicating use of the Microsoft 365 tenant for both internal teamwork and outward-facing content.
The implementation centers on Microsoft 365 core collaboration capabilities, including enterprise email, team chat and meeting threads, intranet and document management, and file synchronization and sharing, consistent with Microsoft 365 deployment patterns. Administration is structured around a centralized tenant model with role-based access controls and governed user provisioning workflows to manage corporate and property-level accounts. Public website references suggest integration between Microsoft 365 content services and the corporate web presence for publishing or embedded collaboration elements, while operational coverage aligns with LHW business functions in leisure and hospitality across the United States.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sitecore | Legacy | Sitecore CMS | Web Content Management | Content Management | n/a | 2014 | 2014 |
In 2014, LHW implemented Sitecore CMS for its corporate website. The Sitecore CMS deployment serves as the organization’s Web Content Management platform to centralize content authoring and publishing for its public site, aligning digital content operations under a single system.
Configuration emphasizes structured content models, template driven presentation, workflow based approvals, and role based access control to manage the content lifecycle. The Sitecore CMS implementation leverages built in publishing pipelines, media management, and the experience editing capabilities to support marketing, digital, and content teams, while governance focuses on editorial workflows and permissioning to enforce brand and content standards across the website.
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2013 | 2013 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Loyalty | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2012 | 2012 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2012 | 2012 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2011 | 2011 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at LHW
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by LHW Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from LHW IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the LHW digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD LHW Technographics
LHW is a Leisure and Hospitality organization based in United States,
with around 1200 employees and annual revenues of $130.0 million.
LHW operates a diverse technology stack with applications such as
Sojern, Microsoft 365 and Sitecore CMS,
covering areas like Guest Management, Collaboration and Web Content Management.
LHW has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Sojern, Microsoft and Sitecore.
LHW recently adopted applications including
Salesforce Sales Cloud in 2021, Cloudflare CDN in 2021 and Aimia Loyalty Platform in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of LHW’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates LHW’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete LHW technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.