Liberty Mutual Insurance
175 Berkeley Street,
Boston, 2116, MA,
United States
Boston, 2116, MA,
United States
1 617-357-9500
Insurance
Liberty Mutual Insurance Technographics
Liberty Mutual Insurance Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Liberty Mutual Insurance and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 50000 Liberty Mutual Insurance employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Liberty Mutual Insurance has purchased the following applications: FIS GETPAID for AR Automation in 2012, Oracle Absence Management for Absence and Leave Management in 2017, AppWorx Workload Automation for Business Process Management in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Liberty Mutual Insurance is running and its propensity to invest more and deepen its relationship with FIS Global , Oracle , SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Liberty Mutual Insurance revenues, which have grown to $49.40 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Liberty Mutual Insurance intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Liberty Mutual Insurance Tech Stack and Enterprise Applications
Liberty Mutual Insurance ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FIS Global | Legacy | FIS GETPAID | AR Automation | ERP | n/a | 2012 | 2012 |
In 2012, Liberty Mutual Insurance implemented FIS GETPAID, an AR Automation application. The deployment targeted the accounts receivable organization, aligning FIS GETPAID with corporate billing and collections processes to support insurer cash management and receivables operations. The engagement emphasized configuring the platform to reflect insurer billing cycles and enterprise collection priorities.
Implementation work concentrated on defining new collections strategies within FIS GETPAID and delivering reporting to operationalize those strategies. Functional configuration centered on collections workflow orchestration, automated cash application, dispute lifecycle management, and accounts receivable reporting, reflecting capabilities typical of the AR Automation category. The FIS GETPAID implementation was instrumented to centralize case management and standardize contact segmentation and dunning sequences for consistent receivables processing.
Reporting developed as part of the implementation provided finance and collections stakeholders with structured insights around the newly defined strategies. Governance activity focused on embedding those reporting outputs into operating cadences and exception management processes, enabling the accounts receivable team to monitor strategy adherence and drive ongoing process discipline using FIS GETPAID.
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ERP Financial | ERP |
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2020 | 2020 |
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ERP Financial | ERP |
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2020 | 2020 |
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ERP Financial | ERP |
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2020 | 2020 |
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Expense Management | ERP |
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2008 | 2008 |
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Expense Management | ERP |
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2013 | 2013 |
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Expense Management | ERP |
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2018 | 2018 |
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Liberty Mutual Insurance HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Absence Management | Absence and Leave Management | HCM | n/a | 2017 | 2017 |
In 2017, Liberty Mutual Insurance implemented Oracle Absence Management as part of an Absence and Leave Management program aligned with a broader Oracle Fusion HCM adoption. The engagement used a coexistence model to support transition activities from Oracle EBS R12 to Oracle Fusion HCM while delivering the Oracle Absence Management capability.
The implementation covered Core HR, Absence Management and Payroll functional modules. Configuration leveraged Oracle Functional Setup Manager to provision Workforce deployment and Development offerings, Manage Enterprise HCM Information and Legal Entity HCM Information to set work hours and group people using key flexfields. Trees were used to assemble departments and positions, and security was configured through Create and Modify Data Roles, Security Profiles, Job Roles, Application Roles and Duty Roles.
Payroll and calculation workflows were implemented including quick pay and standard pay processes, rollback and generate payment processes, and custom fast formulas for retro payment and proration methods. Reporting and extract development supported data feeds and compliance needs, and people group key flexfields were used to group populations for leave and payroll processing.
Operational coverage included HR and payroll teams with responsibilities noted in Boston, MA, and the project included data conversion efforts from Oracle EBS R12 to Oracle Fusion HCM. The program involved production support and DBA teams for migrations and conversions, completed user acceptance testing and managed change control, and produced business requirements, functional specifications and test case documentation while participating across the full project lifecycle.
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Applicant Tracking System | HCM |
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2020 | 2020 |
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Benefits Administration | HCM |
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2017 | 2017 |
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Candidate Relationship Management | HCM |
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2013 | 2013 |
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Compensation Management | HCM |
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2017 | 2017 |
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Core HR | HCM |
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2017 | 2017 |
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Employee Experience | HCM |
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2017 | 2017 |
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Employee Experience | HCM |
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2022 | 2022 |
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Learning and Development | HCM |
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2020 | 2020 |
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Onboarding | HCM |
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2017 | 2017 |
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Payroll | HCM |
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2017 | 2017 |
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Performance and Goal Management | HCM |
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2017 | 2017 |
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Performance and Goal Management, Employee Recognition and Rewards Management | HCM |
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2017 | 2017 |
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Recruiting, Applicant Tracking System | HCM |
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2010 | 2010 |
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Time and Attendance | HCM |
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2017 | 2017 |
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Workforce Management | HCM |
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2013 | 2013 |
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Workforce Management | HCM |
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2010 | 2010 |
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Liberty Mutual Insurance ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Broadcom | Legacy | AppWorx Workload Automation | Business Process Management | ERP Services and Operations | n/a | 2014 | 2014 |
In 2014 Liberty Mutual Insurance implemented AppWorx Workload Automation within its Business Process Management environment to orchestrate data integration and master data management operations. The deployment targeted Data Integration and MDM teams supporting Informatica driven ETL and data quality workflows across the enterprise.
AppWorx Workload Automation was configured to manage job scheduling, calendar and recursive timing triggers, dependency orchestration, and automated execution of created applications and workflows. Implementation activities included defining job objects, scheduling Informatica sessions, deploying reference tables and applications to the Data Integration Service, and embedding workload triggers into ETL and IDQ remediation pipelines.
The AppWorx implementation interfaced with Informatica components including Repository Manager, Admin Console, Designer, Workflow Manager and Workflow Monitor, and with Informatica Data Quality 9.x for profiling and cleansing orchestration. Operational integration extended to Oracle databases and UNIX agents, and the scheduling footprint coexisted with other job schedulers referenced in the environment such as UC4 and Autosys.
Governance and rollout included SQA driven testing cycles, troubleshooting workflows, IDQ administration and developer handoffs to production operations, with team responsibilities covering data profiling, de-duplication, mapping and workflow validation. The configuration emphasized orchestration of MDM and data quality routines and formalized deployment into production through coordinated workflow and job scheduling procedures.
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Field Service Management | ERP Services and Operations |
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2010 | 2010 |
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Insurance Claims Management | ERP Services and Operations |
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2015 | 2015 |
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Insurance Claims Management | ERP Services and Operations |
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2019 | 2019 |
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Insurance ERP | ERP Services and Operations |
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2020 | 2021 |
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Lease Management | ERP Services and Operations |
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2016 | 2016 |
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Legal Practice Management | ERP Services and Operations |
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2015 | 2015 |
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Legal Time and Billing | ERP Services and Operations |
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2015 | 2015 |
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Real Estate Property Management | ERP Services and Operations |
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2015 | 2015 |
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Travel Management | ERP Services and Operations |
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2008 | 2008 |
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Liberty Mutual Insurance Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2017 | 2018 |
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Analytics and BI | Analytics and BI |
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2015 | 2015 |
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Analytics and BI | Analytics and BI |
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2012 | 2012 |
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Analytics and BI | Analytics and BI |
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2017 | 2017 |
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Analytics and BI | Analytics and BI |
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2017 | 2017 |
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Data Warehouse | Analytics and BI |
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2015 | 2015 |
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Data Warehouse | Analytics and BI |
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2014 | 2014 |
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Liberty Mutual Insurance Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Blockchain Platform | Blockchain |
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2018 | 2018 |
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Liberty Mutual Insurance Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2016 | 2016 |
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Liberty Mutual Insurance Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Management | Content Management |
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2017 | 2017 |
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Contract Lifecycle Management | Content Management |
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2019 | 2019 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Enterprise Content Management | Content Management |
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2017 | 2017 |
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Web Content Management | Content Management |
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2014 | 2014 |
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Web Content Management | Content Management |
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2020 | 2020 |
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Liberty Mutual Insurance CRM
Liberty Mutual Insurance EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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EPM | EPM |
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2010 | 2010 |
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Financial Consolidation and Close | EPM |
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2002 | 2002 |
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Liberty Mutual Insurance ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2019 | 2019 |
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Application Performance Management | ITSM |
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2017 | 2017 |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Incident Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2015 | 2015 |
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Liberty Mutual Insurance Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Portfolio and Investment Management | Investment Management |
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2016 | 2016 |
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Liberty Mutual Insurance Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2015 | 2015 |
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Sourcing | Procurement |
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2013 | 2013 |
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Supplier Relationship Management | Procurement |
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2013 | 2013 |
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Liberty Mutual Insurance SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Configure Price Quote (CPQ) | SPM |
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2018 | 2018 |
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Incentive Compensation Management | SPM |
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2015 | 2015 |
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Liberty Mutual Insurance TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Risk Management | TRM |
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2016 | 2016 |
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Risk Management | TRM |
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2020 | 2021 |
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Treasury Management | TRM |
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2018 | 2018 |
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Treasury Management | TRM |
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2017 | 2017 |
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Liberty Mutual Insurance PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2018 | 2018 |
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Robotic Process Automation | PaaS |
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2018 | 2018 |
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Liberty Mutual Insurance IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Cloud Storage | IaaS |
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2021 | 2022 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Database Management | IaaS |
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2017 | 2017 |
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Liberty Mutual Insurance CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2016 | 2016 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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Threat Modeling | CyberSecurity |
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2018 | 2019 |
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Liberty Mutual Insurance Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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PEO (Professional Employer Organization) | Professional Services |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Liberty Mutual Insurance
| First Name | Last Name | Title | Function | Department | Phone | |
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Technologist / Acting Architect for Commercial Insurance Document Solutions Liberty Mutual | Manager | Sales | |
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Technical Capabilities Manager | Manager | IT | |
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Chief Marketing Officer | CXO | Marketing | |
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Director - Business Intelligence & Portfolio Relationship Manager | Manager | Investment | |
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Director of Business Intelligence | Director | IT | |
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Director, Business Intelligence | Director | IT | |
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Regional Sales Director | Director | Sales | |
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Senior Vice President, Sales and Service | VP | Sales | |
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Senior Vice President, Head of Marketing and Sales | VP | Marketing | |
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EVP COO & Head of Finance | Director | Finance | |
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Senior Vice President, Operations and Strategy | VP | Operations | |
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Chairman and Chief Executive Officer | CXO | Finance | |
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Vice President Field Operations - Physical Damage | VP | Operations | |
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Vice President Human Resources | VP | HR | |
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Vice President, Human Resource Manager- Personal Insurance | VP | HR | |
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Director, Category Strategy & Corporate Travel | Director | Procurement | |
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Chief Technology Officer | CXO | IT | |
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Executive Vice President and Chief Information Officer | CXO | IT | |
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SVP & CTO, IT | CXO | IT | |
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Software Developer | Manager | IT | |
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Director Workforce Management | Director | HR | |
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Executive Vice President and Chief Financial Officer | CXO | Finance | |
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President & Chief Operating Officer | CXO | Finance | |
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VP, Human Resources | VP | HR | |
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Director, Payroll Administration | Director | Finance | |
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Director, Global Credit | Director | Finance | |
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VP, Controller, Corporate Accounting | VP | Finance | |
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Finance Manager | Manager | Finance | |
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Senior Vice President & Field Executive | VP | Operations | |
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Senior Vice President, Claims Field Operations, Medical & Special Investigation | VP | Operations | |
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President, North American Field Operations, Global Risk Solutions North America | CXO | Risk | |
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Vice President Human Resources | VP | HR | |
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Chief Talent Officer, Global Retail Markets | CXO | HR | |
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VP, Chief Talent and Learning Officer | CXO | HR | |
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EVP, Chief Legal Officer & Secretary | C-level | Operations | |
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Sr Director, Legal Technology | Director | Operations | |
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General Counsel | CXO | Finance | |
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Senior Vice President and General Counsel Investment Legal Group | VP | Operations | |
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Sr. VP and Global Chief Compliance Officer | VP | Operations | |
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VP, Director Federal Taxation | Director | Finance | |
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Tax Manager | Manager | Finance | |
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Federal Tax Manager | Manager | Finance | |
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International Tax Manager | Manager | Finance | |
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Vice President of Sales | VP | Sales | |
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VP, Customer Engagement & Technology, Experience | VP | Customer Service | |
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Sales Director | Director | Sales | |
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VP and Senior Director of Global Distribution & Customer Relationship Management | Director | Supply Chain | |
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Partnerships Strategy Director | Director | Sales | |
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Rewards and Recognition Channel Lead (Direct Sales) | Manager | HR | |
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Manager, Compensation Operations | Manager | HR | |
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Chief Risk Officer, Global Risk Solutions | CXO | Risk | |
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AVP & Director, HR Policy & Regulatory Compliance | Director | HR | |
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Director Information Security | Director | IT | |
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Director, Cybersecurity | Director | Finance | |
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VP & Senior Director, Cybersecurity | Director | IT | |
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EVP & Chief Risk Officer | CXO | Risk | |
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President, Chief Investment Officer | CXO | Investment | |
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EVP and Treasurer | VP | Treasury | |
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Managing Director, Co-Head of Credit Portfolio Management | CXO | Investment | |
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Executive Vice President and Chief Information Officer | CXO | IT | |
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EVP, Chief Distribution & Marketing Officer | VP | Sales | |
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Head of Global Compensation | Director | Sales | |
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Vice President, Client Services, Global Distribution & Partnerships | VP | Sales | |
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Director, Sales Operations & Enablement | Director | Sales | |
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Vice President, General Counsel, North America | C-level | Operations | |
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Apps Being Evaluated by Liberty Mutual Insurance Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Liberty Mutual Insurance IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Liberty Mutual Insurance digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Liberty Mutual Insurance Technographics
Liberty Mutual Insurance is a Insurance organization based in United States,
with around 50000 employees and annual revenues of $49.40 billion.
Liberty Mutual Insurance operates a diverse technology stack with applications such as
FIS GETPAID, Oracle Absence Management and AppWorx Workload Automation,
covering areas like AR Automation, Absence and Leave Management and Business Process Management.
Liberty Mutual Insurance has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as FIS Global, Oracle and Broadcom.
Liberty Mutual Insurance recently adopted applications including
Culture Amp in 2022, OneMob in 2022 and DocuSign eSignature in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Liberty Mutual Insurance’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Liberty Mutual Insurance’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Liberty Mutual Insurance technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.