Linnworks
Suite 3 2-4 Southgate,
Chichester, x, PO19 8DJ,
United Kingdom
Chichester, x, PO19 8DJ,
United Kingdom
44 20 3322-7375
Professional Services
Linnworks Technographics
Linnworks Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Linnworks and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 250 Linnworks employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Linnworks has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2020, BambooHR ATS for Applicant Tracking System in 2020, Drift AI Chatbot for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Linnworks is running and its propensity to invest more and deepen its relationship with Oracle , Pleo Technologies , Spendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Linnworks revenues, which have grown to $48.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Linnworks intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Linnworks Tech Stack and Enterprise Applications
Linnworks ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2020 | 2020 |
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Expense Management | ERP |
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2020 | 2020 |
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Expense Management | ERP |
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2020 | 2020 |
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Subscription and Recurring Billing | ERP |
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2020 | 2020 |
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Linnworks HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| BambooHR | Legacy | BambooHR ATS | Applicant Tracking System | HCM | n/a | 2020 | 2020 |
In 2020, Linnworks implemented BambooHR ATS to manage external recruiting and candidate intake. The deployment uses BambooHR ATS as the Applicant Tracking System and it is instrumented on their public careers pages to capture applications and route candidate records into a centralized hiring workflow.
BambooHR ATS is configured to support core Applicant Tracking System capabilities, including job requisition publishing, candidate pipeline stages, interview scheduling and feedback capture, and offer letter templates. The implementation follows cloud SaaS delivery principles, relying on browser-based access for recruiters and hiring managers, and maintains the BambooHR ATS application as the primary system of record for open roles and candidate profiles.
Operational ownership sits with Linnworks People Operations and Talent Acquisition teams, with hiring managers granted structured access to requisitions and candidate evaluation workflows. Governance centers on standardized requisition approvals and interview feedback processes, with the BambooHR ATS instance integrated into Linnworks website career flows to ensure consistent candidate experience and centralized recruitment data.
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Linnworks AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Drift | Legacy | Drift AI Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Linnworks deployed Drift AI Chatbot on its website. Linnworks implemented Drift AI Chatbot, a Chatbots and Conversational AI application, to support sales and marketing and to provide front-line customer engagement on its public web properties.
The deployment used the Drift AI Chatbot website-embedded conversational widget configured with automated playbooks and natural language response capabilities. Functional configuration focused on conversational workflows for lead capture, qualification, routing to human agents, and automated meeting scheduling, with content and response templates managed centrally.
Architecturally the implementation relied on the vendor-hosted chat widget delivered through the website, with administration and playbook governance handled by Linnworks marketing and operations teams. Operational discipline emphasized iterative tuning of conversational scripts, use of built-in reporting to monitor interaction patterns, and defined handoff workflows from bot to sales or support agents for ongoing refinement.
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Linnworks Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2016 | 2016 |
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Linnworks Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application, Web and Enterprise Search | Content Management |
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2018 | 2018 |
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Web Content Management | Content Management |
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2015 | 2015 |
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Linnworks CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Account Based Marketing | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2015 | 2015 |
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Customer Support | CRM |
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2016 | 2016 |
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Customer Support | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Linnworks ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2020 | 2020 |
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Linnworks SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Configure Price Quote (CPQ) | SPM |
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2022 | 2022 |
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Linnworks PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2022 | 2022 |
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Linnworks IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Linnworks
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Billing Lead | Manager | Finance | |
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VP, Revenue Operations | VP | Finance | |
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CTO | CXO | IT | |
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Finance Operations Manager | Manager | Finance | |
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Senior Revenue Operations Analyst | Non Manager | Finance | |
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Apps Being Evaluated by Linnworks Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Linnworks IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Linnworks digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Linnworks Technographics
Linnworks is a Professional Services organization based in United Kingdom,
with around 250 employees and annual revenues of $48.0 million.
Linnworks operates a diverse technology stack with applications such as
Oracle NetSuite ERP, BambooHR ATS and Drift AI Chatbot,
covering areas like ERP Financial, Applicant Tracking System and Chatbots and Conversational AI.
Linnworks has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, BambooHR and Drift.
Linnworks recently adopted applications including
6sense Account Engagement Platform in 2022, Microsoft Clarity in 2022 and Salesforce CPQ in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Linnworks’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Linnworks’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Linnworks technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.