Grabs, 9472,
Switzerland
Lippuner Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Lippuner and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 350 Lippuner employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Lippuner has purchased the following applications: Nintex for Process Mining in 2011, Microsoft 365 for Collaboration in 2018, Contao for Web Content Management in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Lippuner is running and its propensity to invest more and deepen its relationship with Nintex , Microsoft , Contao or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Lippuner revenues, which have grown to $103.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Lippuner intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Nintex | Legacy | Nintex | Process Mining | Analytics and BI | n/a | 2011 | 2011 |
In 2011 Lippuner implemented Nintex as a Process Mining application to automate customer contact handling and internal workflows. The Switzerland based manufacturing and energy services company deployed Nintex to address time-consuming routine functions and keep employees productive.
The implementation centered on Nintex Form and Nintex Workflow, configuring form driven intake, routed case workflows and automated resolution steps. Configuration emphasized workflow orchestration and task automation consistent with Process Mining functional patterns to reduce manual handoffs and accelerate case processing.
Operational coverage focused on customer service and help desk functions, instrumenting contact intake and resolution processes across Lippuner's service teams in Switzerland. Governance standardized form templates, routing rules and response processes, and the rollout prioritized core contact handling workflows to streamline employee tasks.
Outcomes explicitly reported include a 98% quick resolution rate for customer contacts and qualitative time savings from automated Nintex workflows, with staff reporting fewer manual interventions and faster case closures. The deployment positions Nintex as the Process Mining application supporting Lippuner's customer service and employee productivity objectives.
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
|
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contao | Legacy | Contao | Web Content Management | Content Management | n/a | 2013 | 2013 |
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