Laxenburg, 2361,
Austria
LKW WALTER Internationale Transportorganisation Technographics
LKW WALTER Internationale Transportorganisation Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by LKW WALTER Internationale Transportorganisation and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4800 LKW WALTER Internationale Transportorganisation employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that LKW WALTER Internationale Transportorganisation has purchased the following applications: Smartsupp.com for Chatbots and Conversational AI in 2020, Cisco Webex Meetings for Audio Video and Web Conferencing in 2019, Adobe Experience Cloud for Customer Experience in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems LKW WALTER Internationale Transportorganisation is running and its propensity to invest more and deepen its relationship with Smartsupp.com , Cisco Systems , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing LKW WALTER Internationale Transportorganisation revenues, which have grown to $2.49 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for LKW WALTER Internationale Transportorganisation intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
LKW WALTER Internationale Transportorganisation Tech Stack and Enterprise Applications
LKW WALTER Internationale Transportorganisation AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Smartsupp.com | Legacy | Smartsupp.com | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, LKW WALTER Internationale Transportorganisation deployed Smartsupp.com as a website-embedded Chatbots and Conversational AI solution to establish a real-time customer messaging channel. The implementation places Smartsupp.com as a front-line digital engagement layer on the corporate website, serving customer service and commercial inquiry workflows through an embedded chat widget and operator console.
Configuration focused on standard Smartsupp.com capabilities, including real-time messaging, automated response rules, chat transcripts and session recording, visitor tracking and lead capture forms, and an analytics dashboard for monitoring conversational volume. Routing and canned message libraries were configured to support ticket creation and handoff to human agents, aligning chat handling with existing web support processes and agent responsibilities.
Operational scope centers on website-facing support and sales intake, with agents using the Smartsupp.com interface to manage conversations and escalate to email or phone when required. Governance emphasized chat workflow standardization, scripted reply templates, and transcript retention for audit and training, embedding the Chatbots and Conversational AI application into LKW WALTER Internationale Transportorganisation customer engagement operations.
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LKW WALTER Internationale Transportorganisation Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2019 | 2019 |
In 2019, LKW WALTER Internationale Transportorganisation implemented Cisco Webex Meetings to provision Audio Video and Web Conferencing capabilities on its corporate website. Cisco Webex Meetings is embedded on the public site to surface join links and browser based meeting experiences for external and internal attendees, leveraging Cisco Systems technology to deliver real time audio, video, screen sharing, and recording capabilities.
The implementation architecture centers on a web embedded meeting client and site exposed meeting endpoints, aligning with standard Audio Video and Web Conferencing workflows such as scheduled meetings, ad hoc joins, recording, and screen share. Operational coverage focuses on the Austria headquartered transport operator's corporate digital channels and supports business functions that rely on synchronous collaboration, including operations, customer engagement, and cross site coordination. Governance and operational ownership are managed by the company web and IT teams, which configure meeting settings, access controls, and site level integrations for the Webex Meetings deployment.
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Collaboration | Collaboration |
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2022 | 2022 |
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LKW WALTER Internationale Transportorganisation CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Experience Cloud | Customer Experience | CRM | n/a | 2018 | 2018 |
In 2018, LKW WALTER Internationale Transportorganisation deployed Adobe Experience Cloud to its corporate website. The implementation targets Customer Experience capabilities to centralize web content, digital engagement and online customer interactions for the transportation operator.
The Adobe Experience Cloud deployment is delivered as a cloud SaaS layer on the website, providing web content management, digital analytics, audience segmentation and personalization capabilities typical of the platform. Functional scope includes content authoring and publishing workflows, experience targeting for site visitors, and analytics instrumentation to support marketing and digital channel decision making.
Operationally the scope is the corporate website and the digital marketing function, embedding Adobe Experience Cloud into editorial and publishing processes and establishing content governance and approval workflows. Adobe Experience Cloud is positioned as the central Customer Experience application for the companys online channels and content operations.
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Data Management Platform | CRM |
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2013 | 2013 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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LKW WALTER Internationale Transportorganisation ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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LKW WALTER Internationale Transportorganisation TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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LKW WALTER Internationale Transportorganisation IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at LKW WALTER Internationale Transportorganisation
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by LKW WALTER Internationale Transportorganisation Executives
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