Farroupilha, 95170-480,
Brazil
Lojas Colombo Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Lojas Colombo and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3000 Lojas Colombo employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Lojas Colombo has purchased the following applications: Microsoft 365 for Collaboration in 2017, Clearsale for eCommerce Fraud Protection in 2014, Total IP+IA Contact Center for Call Center in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Lojas Colombo is running and its propensity to invest more and deepen its relationship with Microsoft , Clearsale , Riskified or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Lojas Colombo revenues, which have grown to $750.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Lojas Colombo intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Clearsale | Legacy | Clearsale | eCommerce Fraud Protection | eCommerce | n/a | 2014 | 2014 |
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eCommerce Fraud Protection | eCommerce |
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2021 | 2021 |
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eCommerce | eCommerce |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Total IP+IA | Legacy | Total IP+IA Contact Center | Call Center | CRM | n/a | 2015 | 2016 |
In 2015, Lojas Colombo implemented Total IP+IA Contact Center to introduce Call Center capabilities centered on conversational bots and omnichannel customer experiences for retail visitors and customers in Brazil. The initial engagement focused on deploying chatbot-driven automated interactions and channel orchestration across web chat, social messaging, and voice, consistent with product descriptions. Total IP+IA published a customer testimonial in 2021 that describes a multi year partnership with Lojas Colombo.
Functional modules implemented as part of Total IP+IA Contact Center included conversational bot engines, omnichannel routing and queuing, agent desktop integration for assisted service, and operational reporting to support customer service and e commerce workflows. Deployment targeted retail customer service and digital commerce teams across Brazil, with iterative bot training and phased channel rollout documented across the vendor testimonial. The configuration emphasized centralized contact center orchestration and automation for inbound customer engagement, placing Lojas Colombo Total IP+IA Contact Center squarely in the Call Center application footprint.
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Customer Experience | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Partner Relationship Management | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2015 | 2015 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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