Bath, BA1 3EN,
United Kingdom
Lovehoney Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Lovehoney and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 221 Lovehoney employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Lovehoney has purchased the following applications: Deepchecks LLM Evaluation for MLOps Platforms in 2025, Zoom for Audio Video and Web Conferencing in 2020, DocuSign eSignature for Digital Signing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Lovehoney is running and its propensity to invest more and deepen its relationship with Deepchecks , Zoom Video Communications , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Lovehoney revenues, which have grown to $109.3 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Lovehoney intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Deepchecks | Legacy | Deepchecks LLM Evaluation | MLOps Platforms | AI Development | n/a | 2025 | 2025 |
In 2025, Lovehoney Group implemented Deepchecks LLM Evaluation to test and monitor a RAG-enabled customer service chatbot. The UK-based deployment used Deepchecks LLM Evaluation within the MLOps Platforms category to accelerate experiments while validating responses against brand and safety guidelines.
Deepchecks LLM Evaluation was configured to run automated evaluation pipelines, combining staged testing of RAG responses with continuous drift detection and policy checks for safety and brand alignment. The implementation focused on experiment velocity and short iteration cycles, enabling rapid adjustments to prompt templates, retrieval behavior, and response ranking during evaluation and production testing.
Operational scope concentrated on customer service workflows within Lovehoney’s UK support organization, moving from evaluation to production within weeks and activating continuous monitoring in production to detect model performance drift. Governance was established through policy-driven evaluation gates and ongoing monitoring rules that enforced brand and safety criteria before and after deployment.
Outcomes reported by the project included roughly 5× faster iteration time and continuous drift detection in production, with the platform used to maintain response safety and brand alignment during live operation. The deployment positioned Deepchecks LLM Evaluation as the operational MLOps Platforms capability for lifecycle testing and monitoring of Lovehoney’s customer-facing generative AI.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
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Collaboration | Collaboration |
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2011 | 2011 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DocuSign | Legacy | DocuSign eSignature | Digital Signing | Content Management | n/a | 2021 | 2021 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2021 | 2021 |
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Personalization and Product Recommendations | eCommerce |
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2021 | 2021 |
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Product Review Management | eCommerce |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2022 | 2022 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2022 | 2022 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2020 | 2020 |
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Application Performance Management | ITSM |
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2022 | 2022 |
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IT Service Management | ITSM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Cloud Storage | IaaS |
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2011 | 2011 |
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Cloud Storage | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2010 | 2010 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2022 | 2022 |
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| Date | Company | Status | Vendor | Product | Category | Market |
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