AI Buyer Insights:

Michelin, an e2open customer evaluated Oracle Transportation Management

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Michelin, an e2open customer evaluated Oracle Transportation Management

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Lovehoney Data, Technology Stack, and Enterprise Applications
AI Development
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Deepchecks Legacy Deepchecks LLM Evaluation MLOps Platforms AI Development n/a 2025 2025
In 2025, Lovehoney Group implemented Deepchecks LLM Evaluation to test and monitor a RAG-enabled customer service chatbot. The UK-based deployment used Deepchecks LLM Evaluation within the MLOps Platforms category to accelerate experiments while validating responses against brand and safety guidelines. Deepchecks LLM Evaluation was configured to run automated evaluation pipelines, combining staged testing of RAG responses with continuous drift detection and policy checks for safety and brand alignment. The implementation focused on experiment velocity and short iteration cycles, enabling rapid adjustments to prompt templates, retrieval behavior, and response ranking during evaluation and production testing. Operational scope concentrated on customer service workflows within Lovehoney’s UK support organization, moving from evaluation to production within weeks and activating continuous monitoring in production to detect model performance drift. Governance was established through policy-driven evaluation gates and ongoing monitoring rules that enforced brand and safety criteria before and after deployment. Outcomes reported by the project included roughly 5× faster iteration time and continuous drift detection in production, with the platform used to maintain response safety and brand alignment during live operation. The deployment positioned Deepchecks LLM Evaluation as the operational MLOps Platforms capability for lifecycle testing and monitoring of Lovehoney’s customer-facing generative AI.
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Zoom Video Communications Legacy Zoom Audio Video and Web Conferencing Collaboration n/a 2020 2020
Collaboration Collaboration 2011 2011
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
DocuSign Legacy DocuSign eSignature Digital Signing Content Management n/a 2021 2021
eCommerce
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
eCommerce eCommerce 2021 2021
Personalization and Product Recommendations eCommerce 2021 2021
Product Review Management eCommerce 2021 2021
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Customer Experience CRM 2021 2021
Customer Experience CRM 2022 2022
Digital Advertising Platform CRM 2015 2015
Marketing Analytics CRM 2022 2022
Marketing Automation CRM 2017 2017
Marketing Automation CRM 2022 2022
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Performance Management ITSM 2020 2020
Application Performance Management ITSM 2022 2022
IT Service Management ITSM 2021 2021
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Cloud Storage IaaS 2011 2011
Cloud Storage IaaS 2019 2019
Content Delivery Network IaaS 2018 2018
Content Delivery Network IaaS 2010 2010
Content Delivery Network IaaS 2022 2022
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Secure Email Gateways (SEGs) CyberSecurity 2022 2022
IT Decision Makers and Key Stakeholders at Lovehoney
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Lovehoney Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Lovehoney Technographics

Lovehoney is a Retail organization based in United Kingdom, with around 221 employees and annual revenues of $109.3 million.

Lovehoney operates a diverse technology stack with applications such as Deepchecks LLM Evaluation, Zoom and DocuSign eSignature, covering areas like MLOps Platforms, Audio Video and Web Conferencing and Digital Signing.

Lovehoney has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Deepchecks, Zoom Video Communications and DocuSign.

Lovehoney recently adopted applications including Deepchecks LLM Evaluation in 2025, Contentsquare in 2022 and Microsoft Clarity in 2022, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Lovehoney’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Lovehoney’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Lovehoney technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.