Lovehoney
100 Locksbrook Road,
Bath, BA1 3EN,
United Kingdom
Bath, BA1 3EN,
United Kingdom
44 12 2531-8881
Retail
Lovehoney Technographics
Lovehoney Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Lovehoney and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 221 Lovehoney employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Lovehoney has purchased the following applications: Deepchecks LLM Evaluation for MLOps Platforms in 2025, Zoom for Audio Video and Web Conferencing in 2020, DocuSign eSignature for Digital Signing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Lovehoney is running and its propensity to invest more and deepen its relationship with Deepchecks , Zoom Video Communications , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Lovehoney revenues, which have grown to $109.3 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Lovehoney intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Lovehoney Tech Stack and Enterprise Applications
Lovehoney AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Deepchecks | Legacy | Deepchecks LLM Evaluation | MLOps Platforms | AI Development | n/a | 2025 | 2025 |
In 2025, Lovehoney Group implemented Deepchecks LLM Evaluation to test and monitor a RAG-enabled customer service chatbot. The UK-based deployment used Deepchecks LLM Evaluation within the MLOps Platforms category to accelerate experiments while validating responses against brand and safety guidelines.
Deepchecks LLM Evaluation was configured to run automated evaluation pipelines, combining staged testing of RAG responses with continuous drift detection and policy checks for safety and brand alignment. The implementation focused on experiment velocity and short iteration cycles, enabling rapid adjustments to prompt templates, retrieval behavior, and response ranking during evaluation and production testing.
Operational scope concentrated on customer service workflows within Lovehoney’s UK support organization, moving from evaluation to production within weeks and activating continuous monitoring in production to detect model performance drift. Governance was established through policy-driven evaluation gates and ongoing monitoring rules that enforced brand and safety criteria before and after deployment.
Outcomes reported by the project included roughly 5× faster iteration time and continuous drift detection in production, with the platform used to maintain response safety and brand alignment during live operation. The deployment positioned Deepchecks LLM Evaluation as the operational MLOps Platforms capability for lifecycle testing and monitoring of Lovehoney’s customer-facing generative AI.
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Lovehoney Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Lovehoney implemented Zoom on its public website to enable live customer-facing sessions. Zoom is deployed as an Audio Video and Web Conferencing solution embedded in the site for direct browser-based interactions.
Implementation centers on embedding Zoom meeting and webinar interfaces to deliver real-time audio and video, screen sharing, and interactive sessions accessible from product and support pages. Configuration emphasizes session scheduling, link provisioning, and session controls surfaced through the website interface, aligning with standard Audio Video and Web Conferencing functional workflows for consumer-facing commerce sites.
Operational ownership sits with the digital and customer service teams who route customer engagement into scheduled or ad hoc Zoom sessions initiated from the website. Governance focuses on web integration points, session access controls, and moderation workflows to manage live customer interactions. Zoom is used to support customer support and remote visual product demonstrations as part of Lovehoney's web-based engagement layer.
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Collaboration | Collaboration |
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2011 | 2011 |
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Lovehoney Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DocuSign | Legacy | DocuSign eSignature | Digital Signing | Content Management | n/a | 2021 | 2021 |
In 2021, Lovehoney implemented DocuSign eSignature as a Digital Signing solution on its website. The deployment embedded DocuSign eSignature into customer facing web flows to capture electronic signatures and consent during browser sessions, using an in‑browser signing ceremony and server side transaction orchestration to generate and manage signature requests. The implementation leveraged DocuSign eSignature capabilities including envelope creation, signing ceremony, authentication controls, and audit trail to preserve signed documents and evidentiary metadata.
Operational integration was executed at the website layer, where signature requests are initiated from web sessions and completed artifacts are retained within the e signature platform and configured document storage, covering customer facing and compliance workflows. Governance focused on auditability and template driven workflows, with standardized web based signing processes configured to ensure consistent signature capture under the Digital Signing deployment.
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Lovehoney eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2021 | 2021 |
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Personalization and Product Recommendations | eCommerce |
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2021 | 2021 |
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Product Review Management | eCommerce |
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2021 | 2021 |
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Lovehoney CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2022 | 2022 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Lovehoney ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Application Performance Management | ITSM |
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2022 | 2022 |
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IT Service Management | ITSM |
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2021 | 2021 |
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Lovehoney IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Cloud Storage | IaaS |
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2011 | 2011 |
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Cloud Storage | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2010 | 2010 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Lovehoney CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Lovehoney
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Lovehoney Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Lovehoney IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Lovehoney digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Lovehoney Technographics
Lovehoney is a Retail organization based in United Kingdom,
with around 221 employees and annual revenues of $109.3 million.
Lovehoney operates a diverse technology stack with applications such as
Deepchecks LLM Evaluation, Zoom and DocuSign eSignature,
covering areas like MLOps Platforms, Audio Video and Web Conferencing and Digital Signing.
Lovehoney has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Deepchecks, Zoom Video Communications and DocuSign.
Lovehoney recently adopted applications including
Deepchecks LLM Evaluation in 2025, Contentsquare in 2022 and Microsoft Clarity in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Lovehoney’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Lovehoney’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Lovehoney technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.