About the Customer
Lycamobile’s mission is to connect friends and family around the world. As the world’s biggest international mobile virtual network operator (MVNO), Lycamobile provides low-cost, high-quality data and voice services to over 15 million customers across 23 countries. It is now expanding to offer a broad range of financial and travel services, including Lycamoney and Lycafly, that help people stay in touch across borders. Founded in 2006 and with a turnover of €1.5 billion in 2014, Lycamobile continues to grow rapidly and now welcomes a new customer to its family every two seconds.
Scope and Challenges
On 11-28 2017 Lycamobile, the world’s largest mobile virtual network operator (MVNO), has selected OpenText to provide a digital back office for its legal and accounts payable departments. Lycamobile will use multiple products from the OpenText Release 16 platform, including Process Suite, Content Suite, and Contract Center to help cut costs and increase efficiency by digitally transforming its legal and invoice processes.
Outcome and Implications
For the first phase of the project, Lycamobile has deployed OpenText Process Suite to digitize and automate the accounts payable process, and OpenText Contract Center to support its legal teams. Both of these solutions feed into OpenText Content Suite, providing a single, secure source-of-truth for accounts payable and legal documents while reducing the burden of administering physical documents.
Lycamobile teams will generate invoices and contracts digitally, automating key parts of the approval and processing workflows with using Content Suite to store and index documents.
Lycamobile plans to expand its use of Content Suite to support the whole head office, encompassing all invoices and contracts and extending the solution to other departments.
"We chose OpenText because of its proven enterprise-grade technology and powerful integrations. We wanted a set of solutions that would integrate with our existing digital systems and support the changes we make in the future. We believe OpenText could deliver just what we needed on that," said Prem Sivasamy, deputy chairman at Lyca Group.
"We are looking forward to using OpenText’s digital back office to digitize our infrastructure and processes. With OpenText's platform, including the ability to work across all devices, our processes flow much more smoothly," said Sivasamy.
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