Made.com
Made.com Technographics
Made.com Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Made.com and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 719 Made.com employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Made.com has purchased the following applications: PeopleHR Core HR for Core HR in 2020, GoodData for Analytics and BI in 2019, Zoom for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Made.com is running and its propensity to invest more and deepen its relationship with The Access Group , GoodData Corporation , Zoom Video Communications or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Made.com revenues, which have grown to $503.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Made.com intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Made.com Tech Stack and Enterprise Applications
Made.com HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| The Access Group | Legacy | PeopleHR Core HR | Core HR | HCM | n/a | 2020 | 2020 |
In 2020, Made.com deployed PeopleHR Core HR as its cloud-hosted human resources system. The PeopleHR Core HR instance is accessible via the company portal at https://madecom.peoplehr.net and serves Made.com’s 719 employees in the United Kingdom, establishing a centralized personnel platform for HR operations. This deployment positions PeopleHR Core HR as the primary record of employee master data for HR and People Operations functions.
Functional configuration aligns with standard Core HR capabilities, including centralized employee records, employee and manager self-service portals, onboarding and offboarding workflows, absence and leave management, and core HR reporting. The architecture follows a SaaS, web-accessible model with role-based access controls and HR-administered configuration to enforce governance and standard operating procedures. Operational scope focuses on company-wide HR and People Operations processes across the UK organization, enabling consistent employee lifecycle management through the PeopleHR Core HR application.
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Payroll | HCM |
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2020 | 2020 |
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Made.com Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| GoodData Corporation | Legacy | GoodData | Analytics and BI | Analytics and BI | n/a | 2019 | 2019 |
In 2019, Made.com implemented GoodData on their website as an Analytics and BI application to provide embedded analytics within its ecommerce experience. The implementation centers on deploying GoodData to surface interactive dashboards and visualizations directly in the storefront, enabling web-delivered reporting and analytics for digital audiences and internal stakeholders.
The deployment leverages GoodData capabilities common to Analytics and BI projects, including semantic modeling, dashboarding, and API-based embedding to integrate visualizations into web pages and customer touchpoints. Operational coverage is focused on digital commerce, marketing, and analytics teams that manage metric definitions and consume reports through the embedded interface, while governance emphasizes centralized dataset modeling and role-based access to ensure consistency of metrics across web experiences.
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Made.com Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Made.com deployed Zoom to add embedded conferencing capabilities to its public website, using Zoom as the primary Audio Video and Web Conferencing application for browser-based customer and partner interactions. The deployment centers on placing Zoom meeting access and join flows directly on web pages to enable real-time audio and video sessions without requiring separate client installation.
Implementation emphasizes core Audio Video and Web Conferencing capabilities, including browser-based audio and video calls, screen sharing, and scheduled meeting workflows orchestrated through on-site interfaces. Operational use covers both external customer-facing engagement and internal collaboration, with configuration focused on meeting controls, access management and web-embedded join flows to align conferencing behavior with the site customer experience.
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Collaboration | Collaboration |
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2011 | 2011 |
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Made.com Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2020 | 2020 |
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Web Content Management | Content Management |
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2019 | 2019 |
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Made.com eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Personalization and Product Recommendations | eCommerce |
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2018 | 2018 |
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Product Review Management | eCommerce |
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2018 | 2018 |
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Made.com SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Order Management, Warehouse Management | SCM |
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2018 | 2018 |
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Transportation Management | SCM |
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2018 | 2018 |
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Made.com CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2014 | 2014 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Made.com ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2018 | 2018 |
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Made.com IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Cloud Storage | IaaS |
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2010 | 2010 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Made.com CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2019 | 2019 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Made.com
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Made.com Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Made.com IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Made.com digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Made.com Technographics
Made.com is a Retail organization based in United Kingdom,
with around 719 employees and annual revenues of $503.0 million.
Made.com operates a diverse technology stack with applications such as
PeopleHR Core HR, GoodData and Zoom,
covering areas like Core HR, Analytics and BI and Audio Video and Web Conferencing.
Made.com has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as The Access Group, GoodData Corporation and Zoom Video Communications.
Made.com recently adopted applications including
Cloudflare CDN in 2022, Akamai CDN in 2022 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Made.com’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Made.com’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Made.com technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.