Camberley, GU15 3HQ,
United Kingdom
Make-A-Wish Foundation UK. Technographics
Make-A-Wish Foundation UK. Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Make-A-Wish Foundation UK. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 66 Make-A-Wish Foundation UK. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Make-A-Wish Foundation UK. has purchased the following applications: Microsoft 365 for Collaboration in 2015, Hotjar for Customer Experience in 2015, New Relic APM for Application Performance Management in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Make-A-Wish Foundation UK. is running and its propensity to invest more and deepen its relationship with Microsoft , CrowdComms , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Make-A-Wish Foundation UK. revenues, which have grown to $16.1 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Make-A-Wish Foundation UK. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Make-A-Wish Foundation UK. Tech Stack and Enterprise Applications
Make-A-Wish Foundation UK. Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Make-A-Wish Foundation UK deployed Microsoft 365 as its Collaboration platform. The organization’s public website includes indicators that it is using Microsoft 365, confirming use of Microsoft 365 across web-facing services and organizational communications. The deployment is sized to the charity’s 66 employees and is configured to support core business functions including fundraising, communications, volunteer coordination and HR.
Microsoft 365 implementation centers on cloud-hosted services typical of the Collaboration category, including Exchange Online for email, SharePoint Online for intranet and content collaboration, Teams for real-time collaboration, OneDrive for personal file storage and Azure Active Directory for identity and access management and single sign-on. The architecture reflects a tenant-level, cloud-first configuration with centralized administration, role-based access controls and user provisioning managed by the IT function. Governance emphasis is on collaboration workflows and content sharing policies applied across departments rather than site-specific instances.
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Event Management | Collaboration |
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2025 | 2025 |
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Make-A-Wish Foundation UK. CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2015 | 2015 |
In 2015, Make-A-Wish Foundation UK deployed Hotjar on its public website. The implementation provisioned Hotjar as a Customer Experience solution to capture behavioral analytics and qualitative feedback, using client-side instrumentation embedded in page templates. The deployment leveraged standard Hotjar capabilities such as heatmaps, session recordings, conversion funnel analysis, and on-site feedback widgets to inform website experience decisions.
Operational scope was focused on the charity's web properties, supporting digital experience management and donor engagement workflows across marketing and digital channels. Implementation required script-level installation and rule-based tracking configuration, with attention to cookie consent and page-level event capture as typical governance elements for website analytics. The presence of Hotjar is visible in the site source, confirming the application name Hotjar is active on Make-A-Wish Foundation UK web pages.
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Make-A-Wish Foundation UK. ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| New Relic | Legacy | New Relic APM | Application Performance Management | ITSM | n/a | 2013 | 2013 |
In 2013, Make-A-Wish Foundation UK deployed New Relic APM to monitor performance on its public website. New Relic APM is used for Application Performance Management, providing real-time application monitoring and visibility into web application behavior for the organization. The implementation centers on New Relic APM instrumentation of the site, enabling transaction tracing, error reporting, and dashboarding tied to web traffic and user sessions. This deployment emphasizes continuous monitoring of page and transaction performance rather than backend system consolidation.
Configuration appears focused on standard APM modules, including application-level metrics, transaction traces, error analytics, and customizable dashboards, with browser monitoring snippets capturing front-end performance. The architecture is consistent with agent-based instrumentation on the web application and client-side script inclusion for real user monitoring, directing alerts and dashboards to the digital and web operations stakeholders. Governance is operationally centered on website uptime and performance workflows, with alerting and dashboards used to prioritize remediation and incident response for the site. Make-A-Wish Foundation UK New Relic APM Application Performance Management relationship is scoped to the public website and to supporting web-facing fundraising and donor engagement channels.
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Make-A-Wish Foundation UK. PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2016 | 2016 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2017 | 2017 |
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Transactional Email | PaaS |
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2019 | 2019 |
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Make-A-Wish Foundation UK. IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Make-A-Wish Foundation UK.
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Make-A-Wish Foundation UK. Executives
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